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medical front office coordinator resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Skills
  • Scheduling and calendar management
  • Data entry
  • Accounts payable and receivable
  • File and data retrieval systems
  • Report writing
  • Organization
  • Active listening
  • People skills
  • Good work ethic
  • Planning & organizing
  • Multitasking
  • Teambuilding
  • Decision-making
  • Friendly, positive attitude
  • Relationship building
Education and Training
Herzing University , Expected in 12/2022 Bachelor of Science : Business - GPA :

GPA: 3.14

  • Fall, 2020 - Dean's List
  • Spring, 2021 - Dean's List
  • Summer, 2021 - Dean's List
  • Fall, 2021 - Dean's List
Experience
Radnet - Medical Front Office Coordinator
West Nyack, NY, 01/2022 - Current
  • Delivered administrative support to clinical staff and managers.
  • Assigned ICD-10 diagnostic codes to medical records for proper billing and reimbursement.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints or answered customers' questions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Guided employees in handling difficult or complex problems.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Interpreted and explained work procedures and policies to brief staff.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Researched and prepared reports required by management or governmental agencies.
  • Computed balances, totals or commissions to support accounting team.
Lakewood Health System - Patient Account Representative
Sartell, MN, 01/2018 - 12/2021
  • Insurance verification and pre-authorizations for procedures
  • Check in- Check out
  • Answering phones
  • Scheduling appointments
  • Registering patients for appointments and procedures
  • Collect co – pays
  • Estimates for out patient procedures
  • Order out patient labs
  • CPT coding
  • All of the ins and outs for patients processing I complete daily
  • Athens orthopedic clinic
  • Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
  • Applied organizational policies and complied with regulations for patient privacy.
  • Reached out to patients once insurance was billed in order to obtain payments due.
  • Compared statements against patient files.
  • Answered customer questions regarding account discrepancies or problems.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Accepted and processed customer payments and applied toward account balances.
  • Received payments and posted amounts to customer accounts.
  • Contacted insurance companies to check status of claim payments.
Walt Disney Co. - Secretary
Jersey City, NJ, 05/2014 - 11/2017
  • Worked closely with 2 doctors, helping complete their surgery scheduling, appointments, insurance handling and other daily task
  • Also, calling patients to follow up with any concerns they had
  • Answering phones and scheduling appointments as well.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Sorrel River Ranch - Bookkeeper
Palm Beach, FL, 06/2012 - 04/2014
  • Provided customer support
  • Completed new register drawers for shift change
  • Collected self-checkout registers and reset them to the correct money amount for shift change
  • End of shift deposits
  • Team lead of cashiers.
  • Entered deposits, credit card charges and sales entries to facilitate cash management.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Reconciled vendor statements to assist in monthly closings.
  • Defined bookkeeping policies and procedures by developing system to account for financial transactions.
  • Received and recorded cash, checks and transfers.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Performed bookkeeping and accounting consulting services.

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Resume Overview

School Attended

  • Herzing University

Job Titles Held:

  • Medical Front Office Coordinator
  • Patient Account Representative
  • Secretary
  • Bookkeeper

Degrees

  • Bachelor of Science

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