medical escalations specialist resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Knowledgeable and dedicated registered nursing professional with extensive experience in a multitude of industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and patients. Motivated to maintain customer/patient satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Customer Retention Strategies
  • Responding to Difficult Customers
  • Creative Problem Solving
  • Calm and Professional Under Pressure
  • Customer Account Management
  • Upbeat and Positive Personality
  • Customer Data Confidentiality
  • Courteous with Strong Service Mindset
  • Verbal and Written Communication
  • MultitasClaire and Prioritization
  • Data Entry and Maintenance
  • Efficient and Detail-Oriented
  • De-escalation Techniques
  • Understanding Customer Needs
  • CRM Software
  • Issue and Complaint Resolution
  • Building Customer Trust and Loyalty
  • Call Volume and Quality Metrics
  • Inter-Department Collaboration
  • Document and Records Management
  • Administrative and Office Support
  • Cultural Awareness and Sensitivity
  • Team-Oriented and Cooperative
  • Inbound and Outbound Calling
  • Microsoft Exchange
  • Multi-Line Phone Systems
  • Excellent Attention to Detail
  • Strong Analytical and Problem Solving Skills
  • Database Management
  • Proficiency in Microsoft Office and G Suite
  • Establishing and Maintaining Customer Relationships
  • Computer Proficiency
  • Time Management
  • Patient and Empathetic
  • Microsoft Office Suite
Work History
12/2020 to Current
Medical Escalations Specialist New Season Meridian, MS,
  • Medical escalations specialist is responsible for answering medical inquiries and maClaire outbound calls related to COVID-19 Contact tracing for the State of Indiana
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
  • Communicated professionally with colleagues, freelancers and clients.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered prompt service to prioritize customer needs.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Exhibited high energy and professionalism when dealing with clients and staff.
05/2020 to 03/2021
Nurse Ascension St Vincent Hospital City, STATE,
  • Medical surgical, ER, and medical-psych.
  • Ordered and analyzed diagnostic tests to identify and assess patient conditions.
  • Managed care from admission to discharge.
  • Administered medications via oral, IV and intramuscular injections and monitored responses.
  • Provided direct patient care, stabilized patients and determined next course of action.
  • Performed emergency medical procedures such as BLS, ACLS and other condition stabilizing interventions.
  • Managed patient pain relief and sedation by providing non-pharmacological and pharmacological interventions.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
  • Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments, and supervising team comprised of nurses, LPNs, technicians and unit clerks.
  • Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other conditions.
  • Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
  • Monitored patient reactions to drugs and carefully documented findings.
  • Orchestrated quality-driven, cost-effective care in high-volume trauma center setting.
  • Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Monitored patient vital signs to perform thorough condition assessments.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
  • Performed intravenous therapy procedures and monitored chest tubes.
  • Implemented medication and IV administration, catheter insertion and airway management.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Monitored patient condition by interpreting and tracClaire EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
  • Collected blood, tissue and other laboratory specimens and prepared for lab testing.
  • Audited charts and reviewed clinical documents to verify accuracy.
  • Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
  • Administered medications and treatment to patients and monitored responses while worClaire with healthcare teams to adjust care plans.
  • Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
  • Monitored hemodynamic variances to identify signs of life-threatening complications.
  • Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
  • Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
  • Utilized [Software] and [Software] to document data related to patient care such as medications, interventions and patient responses.
04/2017 to 03/2020
LPN/Registered Nurse Options Behavioral Health City, STATE,
  • Adult and Adolescent acute in-patient units, detox, geriatric-psych, and adolescent residential.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
  • Cared for wounds, provided treatments and assisted with procedures.
  • Used aseptic techniques to provide sterilized wound care and dressing applications.
  • Made valuable contributions to care-plan development and patient education processes backed by thorough research into client diagnoses.
  • Gathered lab specimens, ordered testing and interpreted results to diagnose patients.
  • Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Monitored and tracked patient vitals on paper charts to keep team informed of changing conditions.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Delivered updates in patient status to charge nurse, recording changes in medical records.
  • Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
  • Performed functional assessments for admission and discharge.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Obtained patient vital signs and input/output measurements from inpatients.
  • Assisted with admissions, appointments, transfers and discharges.
  • Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
  • Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
  • Collaborated with supervisor to assess patient needs, plan and modify care and implement interventions.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported physicians during examinations and scans to assist with diagnostic procedures.
  • Comforted and counseled patients and families throughout care process.
  • Performed routine evaluations of each patient's status, needs and preferences.
Expected in 05/2019 to to
Associates: Nursing Science
IVY Tech Community College - Indianapolis, IN,
Expected in 12/2004 to to
Associate of Science: Practical Nursing
Ivy Tech Community College of Indiana - Indianapolis, IN
Additional Information
  • AWARDS , 100% QA Evaluations 100% Wrap Up Codes

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Resume Overview

School Attended

  • IVY Tech Community College
  • Ivy Tech Community College of Indiana

Job Titles Held:

  • Medical Escalations Specialist
  • Nurse
  • LPN/Registered Nurse


  • Associates
  • Associate of Science

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