Responsible Healthcare Coordinator assisting community members by acting as liaison between clients and medical providers. Researches client tickets to resolve disputes, outstanding issues and benefit claims. Processes qualified status changes by sending most current information to insurance carriers. Energetic Veterinary Technician enthusiastically tackles new challenges. Team-oriented with passion for cats, dogs and other domestic pets. Delivers excellent customer care to earn five-star ratings and repeat business.
Skills
Employee Work Scheduling
Employee Supervision
Data Analysis
Operational Records Maintenance
Time Management
Decision Making
Administrative Staff Supervision
Patient Care Assessment
Instructional Material Development
Problem Resolution
Experience
03/2010 to Current
Medical CoordinatorCommunity Living Centers, Inc. – Ann Arbor, MI,
Processed confidential, patient paperwork with accuracy and deference to patient privacy.
Communicated scheduling information, appointment details and health reminders via telephone, mail and email.
Connected patients with referred doctors to provide specialized, high-quality care.
Delivered thorough and accurate documentation to create detailed additions to patient's electronic health record.
Transcribed doctor's orders for patient medical history reports.
Scheduled urgent tests and examinations by juggling patient schedule with company calendar.
Helped patients navigate healthcare system and care options by educating on relevant subject areas and answering questions throughout treatment process.
Assisted patient in navigating facilities to find specialty care units.
Managed operations in accordance with budget requirements.
Checked the pharmacy area regularly to ensure that it was kept neat, clean and free of debris.
Updated procedures necessary for compounding, mixing, packaging and labeling medications.
05/2007 to 03/2010
Veterinary TechnicianLeidos Holdings Inc. – Elkridge, MD,
Restrained and stabilized animals during examination and treatment to prevent injuries.
Prepared and labeled medications and instructed client on administration.
Performed physical examinations and recorded weight, temperature and other vitals.
Monitored vital signs during surgery and notified veterinarian of changes.
Operated anesthesia, oxygen and monitoring equipment.
Prepared and reviewed records and consent forms.
Assisted with polishing, removing stains and other dental procedures.
Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
Walked animals outside to avoid accidents in play areas or bedding.
Examined animals for injury or illness and documented symptoms for veterinarian review.
Explained lodging, grooming and care services to pet owners and cross-sold specialty products.
Walked dogs while enforcing good behavior and manners.
Traveled to farms to treat livestock injuries, disease and birthing.
Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
09/1998 to 06/2007
Certified Elementary TeacherDanbury Public Schools District – City, STATE,
Enforced classroom routines to keep students on schedule and operating at consistent level.
Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
Educated students in various subjects to provide seamless transition during absence of head teacher.
Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
Stayed up to date with current regional curriculums to maintain readiness for long- and short-term substitute jobs.
Oversaw pop quizzes, material exams and standardized tests to facilitate instruction.
Assigned homework to students based on curricula and modified based on daily progress.
Maintained positive classroom environments by reinforcing rules for behavior and relationship-building actions.
Maintained safe, clean, and organized classroom environment.
Taught students subject-specific material, learning strategies and social skills.
Involved parents in student education by cultivating strong relationships.
Offered hands-on learning opportunities to develop student self-esteem and life skills.
Administered and graded class tests to evaluate student progress and comprehension.
Administered tests and assessed results to evaluate student understanding of material.
Maintained strong knowledge of course requirements and school policies.
Education and Training
Expected in 06/2006 to to
Elementary Education Certificatio: Elementary Education Western Connecticut State University - Danbury, CT GPA:
Expected in 06/1996 to to
Bachelor of Arts: Psychology Teacher Education Central Connecticut State University - New Britain, CT GPA:
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