Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Dedicated Psychiatric Nurse bringing 36 plus years of excellent performance in medical and psychiatric roles. Willing and able to offer unwavering work ethic and dedication to patient care. Industrious and focused on continuous professional development.

Performance-oriented, driven and creative with good program pitching and organizational skills. Diplomatic in resolving conflicts and building consensus between operational areas.

  • Budgeting
  • Counseling
  • Crisis intervention
  • Clients Customer satisfaction
  • Health education
  • Supervision
  • Surveys
  • Teaching
  • Treatment planning
05/1998 to 01/2013 MEDICAL COORDINATOR Arc Of Seneca Cayuga | Canandaigua, NY,
  • Comprehensive medical evaluation, assessment and physical examination of clients entering outpatient treatment program.
  • PPD placement and interpretation.
  • Health education, relapse prevention and coordination of treatments with outside agencies.
05/1991 to Current Program Manager Department Of Housing And Urban Development | Columbus, OH,
  • Performing initial and follow-up chart reviews and audit in accordance with OASAS standards, APG guidelines and Joint Commission Standards of Care.
  • Performing initial interview on client with axis 1 diagnosis of opiates dependence.
  • Performance improvement plans and reports.
  • Nursing supervision and training once a month or as needed.
  • Counseling supervision monthly.
  • Treatment plan reviews and approval.
  • Teaching and education on behavioral modifications, relapse prevention, overdose prevention and health education.
  • Community outreach, coordination of treatments.
  • Customer satisfaction surveys, OASAS utilization and retention rates.
  • Analysis, outcome, performance improvements, budgeting and program sites maintenance.
  • Monitored program performance, gathered data and drafted reports to inform senior management.
  • Aided senior leadership by collecting and analyzing data to generate reports for continuous improvement or corrective action planning.
  • Led design and implementation of program policies, frameworks and toolkits for comprehensive and well-controlled change management process.
  • Helped team members improve productivity and performance through hands-on coaching in order to achieve program objectives.
  • Organized and managed project budgets and tracked expenses.
  • Planned and conducted staff meetings to brainstorm new ideas and deliver program and milestone updates.
  • Implemented security processes for Northwell organization and delivered proper training to all staff members.
  • Created tools and benchmarks to improve performance and keep teams on task.
  • Enhanced cross-functional communication and data sharing practices by delivering program briefings and presentations to teammates and leadership.
  • Eliminated learning gaps and effectively provided instruction on conflict resolution, social skills and decision making by utilizing various teaching aids and motivational strategies.
01/1992 to Current Registered Nurse, Psychiatric Emergency Department Richmond University Medical Center | City, STATE,
  • Performing comprehensive emergency psychiatric evaluation and treatment of psychiatric clients.
  • Stabilization, behavioral observation, crisis intervention, behavioral modification, family and individual counseling.
  • Coordination of treatments and follow up with outside agencies and other mental health facilities.
  • Insurance precertification for emergency visits as well as in-patient admission.
  • Knowledge of OASAS, OMH, and JCAHO policies and procedure.
  • Administered medications, tracked dosages and documented patient conditions.
  • Treated patients using pharmacological and non-pharmacological treatment modalities to address various disorders, diseases and injuries.
  • Educated patients and families on treatment strategies and at-home care.
  • Promoted healthy lifestyle choices to reduce re-emergence of painful or dangerous symptoms.
  • Advocated for patients by identifying insurance coverage, communicating care preferences to practitioners and verifying interventions met patients' treatment goals.
  • Developed and adapted individualized treatment plans according to patient recovery goals.
  • Advanced nursing competencies through participation in simulation exercises and practice improvement projects.
  • Conducted restraint audits according to organizational guidelines and generated reports for nursing leadership review and analysis.
  • Counseled caregivers and families on end-of-life planning and educated on patient care options.
  • Designed strategies to resolve nursing and patient satisfaction issues, improve response and patient care quality and propose plans to enhance quality and safety initiatives hospital-wide.
  • Completed daily chart audits and assessed clinical records to verify accuracy, evaluate performance against goals and check for appropriate education of patients and families.
  • Updated physicians on patient test results and assisted in developing care plans.
  • Administered oral, intramuscular and IV medications to patients and monitored responses.
  • Worked with management to identify and implement initiatives to increase nursing staff retention, morale and satisfation.
  • Maintained composure and efficiency during rapid response situation and emergency codes.
  • Assessed patients' response to treatment and suggested ways to combat side effects.
Education and Training
Activities and Honors

Program Director, Opioid Overdose Prevention Program, New York State Department of Health and Mental Hygiene 2013-present.

Psychiatric Nursing Certification, American Nurse Credentialing Corp. 2014-present

Surrogate Decision Making Commitee, NYS DOHMH 2012-present

Member OASAS Nursing Advisory Board, 2017-present

Member NYC Medical Reserve Corp. 2014-present

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