Responsible Coordinator and Medical Concierge with excellent communication skills demonstrated by 20 years of experience in working with patients and individuals needing healthcare and care needs.
High-energy Advocate/Professional focused on promoting customer satisfaction through exceptional service. Courteous and professional with a great sense of humor.
Talented Supervisor/Team Leader who offers exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations.
Education and Training
Shasta College Redding, California, USAHigh School Diploma: Criminal Justice/Psychology
Coursework in Criminal Justice,Psychology and Humanities
Did some coursework however I did not receive a degree.
Hiring and retention
Training and development
Strong attention to detail
Exceptional interpersonal skills
Curriculum development and assessment
MS Office proficient
Proficient in CMS, Synergy,Word Perfect,Power Point
20 years of training in Communications and Relationships Leadership and Recruitment
Guardian Angel Home CarePhoenix, ArizonaMedical Concierge
Assisted patients and their families with the process of Home Health services. Assisting with placement as needed and using resources to establish a strong support for the patient.
Explained company offerings to promote products and services to community leads and patients.
Building strong relationships with physicians and offices in the community.
Called 30 warm leads each week to expand client base.
Built networks with like professionals in the community.
Worked to promote Home Health Agency in all its glory.
Compiled comprehensive lists describing product and service offerings.
KC's Home Health CarePhoenix , Arizona Intake Coordinator
I worked productively with an office staff and clinicians to attain all information to bring on patient to service. Support to valley reps and marketers to increase their productivity. Quickly and effectively solved patient challenges. Collected customer feedback and made process changes to exceed customer satisfaction goals.
Demonstrated mastery of customer service call script within specified timeframes.
SanteScottsdale, ArizonaNavigator and Intake Worked in a SNF with the Care Management team. Did admissions and discharges with the emphasis on transition to home. Greeted patients as they arrived reviewing paperwork and insurances. Made connections with the patients and assisted with their discharges and some home health recommendations. I then went to corporate where I did intake for home health. Made reasonable procedure exceptions to accommodate unusual customer requests.Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.
Strategies to Empower People Sacramento , CaliforniaCommunity Facilitator/Transitional CoordinatorWorked for and along side individuals with disabilities in all aspects in their lives. Did the hiring,training,and maintaining of employees directly chosen and matched with my team of individuals I supported, All individuals lived in their own homes with supports and supervision for safety. Some individuals required assistance with moving and finding residence in a place they could afford and where they could integrate into the community. I supervised over 100 employees and did support more than 50 individuals.