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Medical Coder Resume Example

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MEDICAL CODER
Summary
Innovative and accomplished professional with over 10 years of administrative and customer service experience. Committed to delivering high quality results with little supervision. Dedicated and focused who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals.  Also, focused on driving productivity by leveraging strong front office management skills. Resourceful with superior computer skills, telephone etiquette, &  committed to addressing customer concerns with speed, accuracy & professionalism.
Highlights
-Type 45 wpm -Strong problem solving ability -High customer service standards -Devoted to data integrity -Accept new challenges and extended responsibilities. -Proficient with SAP & Microsoft applications -Good interpersonal communication skill Exercise good judgment -Team player with strong work ethics
Microsoft Office proficiency
Microsoft Office proficiency
  • Microsoft Office proficiency
  • Meticulous attention to detail
  • Results-oriented
  • Strong problem solver
  • Resourceful
  • Dedicated team player
  • Strong interpersonal skills

Accomplishments
  • Certificate of Completion for Customer Service Training.
  • Awarded !00% Club Quality Monitoring of the month.
  • Certificate of Appreciation for 5 yrs of dedication & loyal service.
  • Certification of Completion for SAP software training.
Experience
Medical CoderAug 2014 to Current
JP Research, INC － Mountain View, CA
  • Review and assign the correct CPT / ICD 9 codes on special projects.
  • Demonstrate the ability to compile, research, and resolved issues using analytical skills & available resources to address complicated issues.
  • Demonstrate knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
  • When advised educate staff on particular diagnoses, conditions, and diseases.
Administrative ClerkJun 2014 to Jan 2015
Amerit Consulting PG&E － San Francisco, CAReceived and screened a high volume of internal and external communications, including email and mail.
  • Assists with or participates as a team member on department projects.
  • Enter Net Energy Metering (NEM) applications into database for solar installation.
  • Review application to ensure guidelines are met Manage applications through life cycle of application Respond to customer phone calls and emails Scan documents into PDF files Maintain customer written correspondence and daily logs Follow all safety and work practices and requirement.
Customer Service RepresentativeAug 2013 to Dec 2013
Collabera Xerox ACS － San Francisco, CA
  • Answered phones and respond to customer requests in a courteous and professional manner.
  • Assisted face to face customers, providing service & product information.
  • Provided on-the-job training for new employees Established & maintain new customer accounts.
  • Identified, researched, and resolved customer issues using available resources.
  • Escalate customer inquires and issues when not able to resolve.
  • Updated credit card information and process payments Researched billing and payment issues.
  • Reviewed account history and activity with customers Educated customers on how prepaid tolling system works Provided toll violators with options to resolving outstanding violations Maintained up to date knowledge on services and procedures.
  • Assisted customers with website navigation and enrollment Completed all necessary forms and/or correspondence.
Customer Care ExpertJul 2002 to Aug 2012
VWR INTL － Brisbane, CA
  • Processed customer's purchase orders via phone or by hard copy.
  • Demonstrated the ability to track, research, and resolved issues using analytical skills & available resources to address complicated returns & credit issues.
  • Communicated with interdepartmental as well as suppliers to execute orders.
  • Modified database with current changes to orders & customer's info.
  • Communicated product information, pricing, product lead time, & faxed invoices to customers.
  • proof of delivery to customers.
  • Prepares routine correspondence, memoranda, reports, spreadsheets and presentations.
  • Maintain secure electronic and paper filing systems.
  • sorts and distributes incoming mail; coordinates and prepares outgoing mail.
  • Participated in the strategic planning process that established the company*s goals.
  • Weekly reports to monitor outcomes and strategic resolutions when goals weren*t met.
  • Provided on-the-job training for new employees.
  • Provided quality customer service.by demonstrating attentive & active listening.
  • Maintained composure and positive attitude during difficult times.
Crew SupervisorMar 2000 to Jul 2000
CENSUS BUREAU － SAN FRANCISCO, CA
  • Participated in the strategic planning process that established the company*s goals.
  • Trained, supervised and assigned workload to team of 16 to ensure outcomes.
  • Weekly reports to monitor outcomes and strategic resolutions when goals weren*t met.
  • Prepares correspondence, memoranda, reports, spreadsheets and presentations Ensured compliance with governing laws that addressed confidentiality and privacy matters to achieve effective communication with internal/external individuals.
  • Provided oversight to maintenance of questionnaires & administrative operation.
  • Provided coaching through working as a team, showing appreciation and feedback.
  • Enforced company protocols & policies procedures to assist employees Reviewed enumerator*s questionnaires & additional forms for completeness & accuracy Performed enumerations for incomplete questionnaires to increase quality.
  • Demonstrated the ability to Identify, research, and resolved issues using analytical skills & available resources.
Education
Regional Occupational ProgramMay 2013Burlingame, CA
Certificate Of Completion Medical Billing & Coding, Pharmacy ClerkNov 2008SFMCI － San Francisco, CACurriculum consisted of: Pharmacy curriculum consisted of: Medical Terminology -Handling customer service request HIPPA -Entering patient*s prescription data Ethical & Legal Considerations -Maintaining pharmacy records Manage patient demographics & Insurance Information -Assisting with inventory control ICD-9 & CPT Coding -Handling customer payments Insurance Claims Preparation -Processing third - party billing Reimbursement & Claims Tracking Certificate Of Completion CPT & ICD 9 Coding The coursework acquired fundamental coding skills for an out patient physician setting. It provided the most up-to-date information relating to CPT, ICD-9, & HCPCS coding;. that assured a broad encompassing knowledge & expertise in reviewing & assigning the correct procedure & diagnosis codes for physician services.
May 2008Heald College － San Francisco, CAMedical Billing & Coding Curriculum consisted of: Assign a code to each diagnoses & procedure in a patient medical record Explain reimbursement payments systems & prepare medical insurance claims Use ethical & legal principles in coding & billing processes Demonstrate competence with HIPPA standards & confidentiality Demonstrate appropriate communication in the medical setting Fundamentals of anatomy/physiology
Unit Coordinator Program, 2003 Certificate of Completion2011CCSF － San Francisco, CA
Skills
administrative, analytical skills, anatomy, Microsoft applications, billing, coaching, interpersonal communication, CPT Coding, CPT, credit, customer service, database, delivery, diagnosis, filing, forms, ICD-9, Insurance, inventory control, Legal, listening, Medical Billing, Medical Terminology, mail, works, navigation, PDF, physiology, policies, presentations, pricing, problem solving, processes, Coding, protocols, quality, requirement, research, safety, SAP, spreadsheets, strategic, strategic planning, Team player, phones, phone, Type 45 wpm, website, written
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Resume Overview

Companies Worked For:

  • JP Research, INC
  • Amerit Consulting PG&E
  • Collabera Xerox ACS
  • VWR INTL
  • CENSUS BUREAU

School Attended

  • SFMCI
  • Heald College
  • CCSF

Job Titles Held:

  • Medical Coder
  • Administrative Clerk
  • Customer Service Representative
  • Customer Care Expert
  • Crew Supervisor

Degrees

  • Regional Occupational Program May 2013
    Certificate Of Completion Medical Billing & Coding, Pharmacy Clerk Nov 2008
    May 2008
    Unit Coordinator Program, 2003 Certificate of Completion 2011

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