medical resume example with 11 years of experience
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Self-motivated with exceptional communication and computer capabilities. Previous sales associate experience working in diverse retail and customer service environments. Retail professional who excels in fast-paced environments. Extensive experience in customer service, merchandising, POS systems and cash handling. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- MS Office proficient PowerPoint
- Summer camp counselor Excellent communication skills
- Attention to detail Leadership skills
- Interpersonal Skills Critical thinking
- Microsoft Excel proficiency Customer service-oriented
- EPIC & Citrix systems Experience
- Error Identification and Correction
- Customer Retention Strategies
- Data Entry and Maintenance
- Inbound and Outbound Calling
- Correcting Discrepancies
- Efficient and Detail-Oriented
, , Baltimore, MD 04/2018 - Current
- Confer with patients via inbound or outbound telephone calls
- Record information about financial status of patients and status of collections efforts timely and accurately
- Verifying Health Insurance information and benefits with patients
- Analyzes credit information
- Establishes payment arrangements
- Properly managing collection queue
- Achieving collection goal every month
- Resolved customer billing inquiries and disputes
- Demonstrated knowledge of HIPAA Privacy and security regulations by appropriately handling patient information
- Communicated with insurance providers to resolve denied claims and resubmitted
, , 07/2016 -
- Improved operations through consistent hard work and dedication
- Carried out day-to-day duties accurately and efficiently
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Evaluated and defined internal and customer needs, implementing processes to address requirements
- Track and plan client curriculum
- Created and facilitated classes to residents to encourage healthy eating
- Clerical and administrative work
- Maintain and create relationships with clients and residents
- Update client database and contact information
, , 07/2012 - 11/2018
- Greeted customers entering store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Earned management trust by serving as key holder, responsibly opening and closing store
- Politely assisted customers in person and via telephone
- Communicated with vendors regarding back order availability, future inventory and special orders
- Answered product questions with up-to-date knowledge of sales and store promotions
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation
- Scheduled weekly inventory pickups and deliveries with vendors
- Restocked inventory ever month and reviewed cash operation data to verify proper replenishment
- Bagged, boxed or gift-wrapped sold merchandise per customer's request
- Developed reputation as an efficient service provider with high levels of accuracy
- Scored in top 10% of employees in successful resolution of issues
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
- Directed calls to appropriate individuals and departments
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Built long-term customer relationships and advised customers on purchases and promotions
- Exceeded goals through effective task prioritization and great work ethic
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Resume Overview
School Attended
- Morgan State University
- CCBC Community College of Baltimore County
Job Titles Held:
- Medical
- Client Programming Intern
- Customer Service/ CAO Clerk
Degrees
- Bachelor of Science
- Associate of Arts
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