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medical biller and coder resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Forward-thinking Manager with 8+years of comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.

Skills
  • Adaptability
  • Strong Communication skills
  • Information Sourcing
  • Attention to Detail
  • Project management
  • Time Management
  • Problem-Solving
  • Data Entry
  • Marketing
  • CRM
  • Microsoft Excel
  • Monitoring Field Personnel
  • Delegating Work
  • Adjusting Routes
  • Work Order Preparations
  • Documentation review
  • Route Planning and Adjustment
  • Computer literacy
  • Effective Communications
  • Call Center Software
  • Critical Thinker
  • Calendar and Scheduling Software
  • Calm and Level-Headed Under Duress
  • Quick Problem Solver
  • Valid Tx Driver's License
  • Analytical
  • Organization
  • Multitasking
  • Outlook
  • Words
  • Excel
  • PowerPoint
  • Staff development
  • Operations oversight
  • Recruiting and hiring
  • Performance improvements
  • Schedule management
  • Supervision and training
  • Leadership training
  • Work ethic Analyzation ability
  • Meet target deadline dates
Education and Training
Texas A&M University - Commerce Commerce, TX Expected in 03/2012 Associate of Science : - GPA :
Experience
Comfort Systems Usa - Dispatching Manager
Newport News, VA, 02/2016 - Current
  • Recruited and hired qualified candidates to fill open positions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Entered time and attendance logs in preparation for payroll.
  • Monitored staff performance and addressed issues.
  • Developed lucrative marketing plans to maximize profits.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Trained employees on additional job positions to maintain coverage of roles.
Aspirus - Manager of Operations
Tomahawk, WI, 01/2013 - 02/2016
  • Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
  • Integrated technology to increase efficiency and real-time accountability of operational tasks.
  • Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
  • Prepared financial analysis for contract negotiations and product investment decisions.
  • Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
  • Hired and onboarded team members to meet immediate and expected demand.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Presented performance and productivity reports to supervisors.
  • Measured and reviewed performance via KPIs and metrics.
  • Conducted employee observations and documented findings.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Analyzed, compiled and presented statistical, financial and production processing reports to senior leadership.

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Resume Overview

School Attended

  • Texas A&M University - Commerce

Job Titles Held:

  • Dispatching Manager
  • Manager of Operations

Degrees

  • Associate of Science

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