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Medical Assist Support/Volunteer Clerical Assistant Resume Example

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MEDICAL ASSIST SUPPORT/VOLUNTEER CLERICAL ASSISTANT
Professional Summary

Highly motivated and committed with proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail oriented professional looking to bring medical background and team building skills to deadline-driven environment. I am skilled in operating office automation equipment and software (Microsoft Windows, Word, Outlook, PowerPoint, CHCS, and AHLTA. Detail-oriented and knowledgeable Medical Assistant Volunteer skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational clear abilities. Reliable Medical Support professional with several years of experience in patients environment. Expertly assist with office operations and physician support by gathering patient information, daily. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.

Skills
  • Strong communication skills
  • Excellent customer service
  • Customer service
  • Patient Scheduling
Work History
Medical Assist Support/Volunteer Clerical Assistant, 02/2019 to Current
Eisenhower Medical Center – Grovetown, GA
  • Eisenhower Medical Center 20 hrs/Wk./Volunteer, Schedule, reschedule, and/cancel medial appointments; enter no-show information.
  • Monitor electronic waitlist, Identify customer needs/problems to take appropriate actions.
  • Prepare for clinic visits.
  • Inform employees of policies, standards, and guidelines/questions.
  • Verify and update patients' demographics and information.
  • Process all hospital admissions, transfers, verify, and update data in CHCS AND AHLTA systems.
  • Update military personnel records utilize Cac card.
  • Ensure all database integrity by monitoring for accuracy and completeness.
  • Determine nature of patients' medical care needs, questions or complaints, and answers questions to provide information, give guidance, and initiates actions as appropriate.
  • Analyze data in automated system for errors.
  • Log into ACD phone system and provide first call resolution according to facility and URAC standards.
  • Complete telephone calls, related correspondence, and other work promptly while on phone calls.
  • Brought in more than $[50 %] in new funding with targeted programs.
  • Brought in more than $50% in new funding with targeted programs.
Senior Bus Operator, 08/2006 to Current
Richmond County Board of Education – Augusta, GA.
  • 40 + hrs.
  • Wk.
  • 864 Broad Street $18,000 yearly, Operate school buses under all types of weather conditions, including, but not limited to, the sun, fog, rain, sleet, hail, snow, and ice.
  • Transport students and authorized persons on to and from school routes.
  • In regular special education, vocational, and extracurricular trips as approved by the local school system.
  • Employees in this class are responsible for following various assigned routes and schedules in the safe and efficient operation of school bus.
  • Excel in working independently or in team, professionally managing responsibilities.
  • Effectively communicate with people of diverse backgrounds.
  • Advise parents/caregivers on Richmond county personnel programs/procedures.
  • Resolved conflicts negotiated mutually beneficial agreements between parties.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Strategically distributed administrative tasks amongst staff and provided guidance to promote performance.
  • Organized international and domestic travel arrangements for up to ten staff members, including all transportation and hotel stays.
Customer Service Professional/Technical Support Supervisor, 01/2000 to 05/2004
SITEL Corporation /Cox's Communication – Augusta, GA
  • 40 hrs.
  • Wk.
  • 39,000/yr.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Helped seventh percent customers every quarterly by approaching conversations with positive attitude and behavior.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Boosted sales revenue by skillfully promoting diverse goods options.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Drove team revenue totals by bringing in over $ 75 % in sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Educated customers on promotions to enhance sales.
Substitute Teacher/Assistant Teacher, 08/1994 to 08/1999
Windsor Spring Road – Augusta, GA.
  • 35 hrs.
  • Wk.
  • Richmond County Board of Education $9,000 yearly, Strong communication skills.
  • Working with children who have particular educational needs or autism has meant.
  • I need to adopt various form of communication and change our language and body language based on what each child is comfortable learning.
  • Manage classroom to ensure students provided with safe and healthy learning environment.
  • I have prepared reports identifying trends to carried out program of study prescribed in lesson plans left by classroom teacher.
  • Assessment data stored in computerized school system; to respond to children's requests.
  • Arrange for children ceremonies to properly recognize awards, promotions, or significant events.
  • Assisted teacher with aspects of daily routine, including but not limited to distributing and collecting supplies, keeping attendance records, preparing documents, and filing., Utilizes excellent customer service skills to schedule, cancel, and verify customer appointments.
  • Accountable for scheduling and implementing local class training and ensuring that all customer service employees receive their required training, as well as career enhancement training.
  • Review outgoing correspondence to ensure compliance with corporation administrative regulations and research pay complaints about employees.
  • Efficiently manages programs for supervisory personnel also advise supported upper-management regarding corporation personnel regulations.
  • Works with organization department heads to assure adequate training plans exist to train probationary staff, as well as seasoned employees, and assists as necessary instruction of beginners enrolled in organization training courses.
  • Process employees pay actions using automated systems.
  • Effectively communicates with internal and external staff providing expert assistance on variety of inquiries: brief supervisor or leaders on involved employees personnel or payment issues and review files to ensure accuracy.
  • Work closely with training coaches and certified trainers in preparation for local training by assisting in developing teaching concepts and techniques, as well as use and maintenance of all classroom equipment.
  • Provide leadership to customer relationship managers ensuring production objectives and performance standards maintained in timely matter.
  • Support and manage institution's career advance program with staff and mentoring program.
  • Prepare written correspondence according to standardized procedures and respond to inquiries from employees regarding training others on use of automated systems.
  • Responsible for tracking of mandatory training to ensure all staff trainers are compliant and in line with compulsory training Standards.
  • Process employees personnel actions using computerized systems and review pay account transactions to ensure compliance with corporation pay regulations.
  • Operate office automation equipment and software (Microsoft Windows, Word, PowerPoint, Access, Outlook, Excel, CHCS, and AHLTA.
  • Developed and deepened relationships with students, family members and faculty to promote optimal student learning environments.
  • Enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities.
  • Assisted students of all ability levels develop life-long learning skills and good study habits.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
Education
Master of Science: Human Resource Management, Human Resource Generalist, Official Transcript, 10/2019
Strayer University - Washington, DC
  • GPA: 3.75, Answer calls and greets visitors
  • Conduct research for the reporting authority and carry out oral and written communication with staff members and clients
  • Processes incoming and outgoing materials such as correspondence, reports, and memoranda
  • Order general office supplies
  • Maintain procurement system
  • Prepare and complete a variety of reports
  • Schedule meeting and book conference rooms
  • Perform office automation duties using software applications
  • Perform timekeeper duties
  • Graduated magna cum laude
Bachelor of Science: Organizational Management, Official Transcript, 2015
Voorhees College - Denmark, S. C.

GPA: 3.00

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Resume Overview

Companies Worked For:

  • Eisenhower Medical Center
  • Richmond County Board of Education
  • SITEL Corporation /Cox's Communication
  • Windsor Spring Road

School Attended

  • Strayer University
  • Voorhees College

Job Titles Held:

  • Medical Assist Support/Volunteer Clerical Assistant
  • Senior Bus Operator
  • Customer Service Professional/Technical Support Supervisor
  • Substitute Teacher/Assistant Teacher

Degrees

  • Master of Science : Human Resource Management, Human Resource Generalist, Official Transcript , 10/2019
    Bachelor of Science : Organizational Management, Official Transcript , 2015

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