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medical aesthetician resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Analyze company needs and concerns to determine potential problems and opportunities, data entry, receptionist duties, create, process, maintain and retrieve files, research and development, handle customer effectively by identifying needs quickly and gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Skills
  • Leading Team Meetings
  • Policy Enforcement
  • Performance Evaluations
  • Client Relations and Retention
  • Verbal and Written Communication
  • Team Building and Leadership
  • Workflow Management
  • Decision Making
  • Problem-Solving
  • Scheduling and Coordinating
  • Managing Operations and Efficiency
  • Performance Tracking and Evaluation
  • Administration and Reporting
  • Service Delivery Optimization
Experience
Medical Aesthetician, 01/2019 to Current
Schweiger DermatologyNew York, NY,
  • Collected patient history to analyze patient-specific needs and determine proper skincare treatments.
  • Promoted patient education of skincare to enhance patient confidence and reinforce therapy.
  • Gave patients Cavitation, Radio Frequency, laser and vacuum treatments and educated on procedures.
  • Scheduled and conduct private patient consultations and treatments.
  • Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
  • Meticulously maintained spa appearance and cleanliness.
  • Pursued continuing education to learn new advances in skin condition treatments.
  • Created and updated client profile notes to document treatments and preferences.
  • Established clear expectations when setting client goals.
  • Improved appearance of clients' skin through non-surgical processes.
  • Built positive client relationships and guided clients through treatments.
Account Manager, 04/2014 to 10/2018
Alliance Aviation Services LimitedMemphis, TN,
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Completed monthly sales audit reports and expense reports.
  • Met, engaged and pursued customers through networking, referrals and marketing.
  • Researched competitors and customer business models for sales strategy development.
  • Negotiated agreements with clients for pricing and logistics.
  • Developed strategic growth plans for new and existing customers.
  • Provided clear business insight and market knowledge to drive solutions to meet customers' business objectives.
  • Built and maintained productive relationships with customers and internal partners.
  • Generated sales audit reports to track and review performance.
  • Negotiated contracts and closed agreements to maximize profits.
  • Cultivated new accounts and provided value-added services to existing clients to increase overall revenue.
  • Implemented and facilitated operational facilities to develop customer service protocols and standards.
  • Input data into CRM system to manage existing portfolios and potential leads.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Analyzed data and continually identified new opportunities for product placement to achieve sales growth.
  • Utilized sales data to evaluate sales performance and make proper adjustments.
  • Provided alternative tactics to solving problems and satisfying customer needs to deescalate customer interactions.
  • Developed successful customer relationships and quickly resolved service requests to increase sales.
  • Negotiated product pricing, freight rates and delivery and payment terms to beat competition and elevate client retention.
  • Followed up with key account business partners to maximize account potential and generate project leads.
Customer Service Representative, 03/2012 to 08/2014
Unitedhealth GroupEau Claire, WI,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Developed strong customer relationships to encourage repeat business.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Set up and activated customer accounts.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Exceeded company productivity standards on consistent basis.
Customer Service Representative, 02/2006 to 03/2012
Unitedhealth GroupEttrick, VA,
  • Organized client contracts, records and reports to strengthen traceability.
  • Exceeded company productivity standards on consistent basis.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Answered inbound calls, chats and emails to facilitate customer service.
Store Manager, 01/2002 to 10/2006
Perry Ellis International Inc.Portland, OR,
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Education and Training
Bachelor of Science: Business Administration And Management, Expected in 03/2022
Southern New Hampshire University - Hooksett, NH
GPA:
Additional Information
  • 2017 elected as President of Board of commissioners, responsible for decision-making and public responsiveness, which requires a commitment to ethical, business-like and lawful conduct including proper use of authority and appropriate decorum. While exercising integrity, fairness, respect, trust, responsibility and accountability

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Resume Overview

School Attended

  • Southern New Hampshire University

Job Titles Held:

  • Medical Aesthetician
  • Account Manager
  • Customer Service Representative
  • Customer Service Representative
  • Store Manager

Degrees

  • Bachelor of Science

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