Medical Aesthetician resume example with 9+ years of experience
Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Summary
Aesthetician focused on properly greeting each guest, responding quickly to all inquiries, and answering phone calls with professional and friendly attitude. Hardworking and eager to become a full time Medical Aesthetician and/or assistant. I will remain successful at using every aspect of product knowledge and my exceptional customer service to increase guest retention and exceed sales goals. Expertise in each type of customer with substantial experience and outstanding skills building customer loyalty and retention. Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients. Superb analytical and problem-solving skills leveraged to proactively improve customer service processes and garner stellar customer approval scores.
Skills
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Experience
11/2018 to 05/2019
Medical Aesthetician Francisan Health – Harvey, IL,
- Performed consultations for patients before scheduling treatments.
- Developed individualized, therapeutic skin care programs.
- Assisted with laser hair removal and Coolsculpting treatments.
- Informed guests of appropriate products available to increase retail sales.
- Maintain solid knowledge base of all spa and resort products and services.
- Microdermabrasion, Dermaplane, Microneedling,Chemical peels.
- Collected patient history before planning treatments.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
10/2015 to 02/2019
Esthetician The Cliffs Resort – Pismo Beach, CA,
- Suggested appropriate therapy based on current health of client.
- Consistently followed all required protocols for scheduling spa appointments.
- Executed wax hair removal procedures.
- Vastly improved appearance of clients' skin through non-surgical processes.
- Pursued continuing education to learn new advances in skin condition treatments.
- Sold skincare products tailored to patients specific skincare needs.
- Highest pre booking 2 years in a row
- Educated clients on skin care procedures and products.
10/2011 to 01/2013
Front Desk/ Guest Service Agent Sonesta ES Suites Parsippany – City, STATE,
- Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable.
- Issued room keys to guests upon check-in and answered questions regarding how to use them properly.
- Maintained transaction security checking payment cards against identification.
- Answered 50-100 calls on multi-line phone system, responded to inquiries and transferred to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Managed guest check-in and check-out procedures, reservations and payments.
11/2005 to 08/2010
Concierge/ Guest Service Agent Waldorf Astoria – City, STATE,
- Worked closely with guests, some of VIP or celebrity status, and always respected their privacy.
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
- Escorted VIP guests to their assigned Suites.
- Resolved service-related problems in timely manner.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Arranged for transportation to and from airport, train station and events for visitors.
- Escorted guests to assigned rooms, including transporting luggage and follow through with special accommodation requests.
- Recommended top dining and entertainment options for guests.
- Referred guests to local restaurants and recommended attractions in area.
- Delivered requested items to guests' rooms.
Education and Training
Expected in 09/2014
Licensed Esthetician in The State of NJ: Skin Care
Capri Institute of Cosmetology - Kenilworth, NJ,
Capri Institute of Cosmetology - Kenilworth, NJ,
- Licensed Aesthetician: Skin Care
- Licensed Esthetician in the state of New Jersey
- Completed 600+ Hours
- Dermalogica, Skinceuticals, Skin Medica & ClarityRx expert
Expected in
: Business Administration And Management
Brookdale Community College - Lincroft, NJ,
Brookdale Community College - Lincroft, NJ,
- Completed coursework in Business, Marketing, and Administration
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Resume Overview
School Attended
- Capri Institute of Cosmetology
- Brookdale Community College
Job Titles Held:
- Medical Aesthetician
- Esthetician
- Front Desk/ Guest Service Agent
- Concierge/ Guest Service Agent
Degrees
- Licensed Esthetician in The State of NJ
- Some College (No Degree)
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