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medical administrative secretary resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Enthusiastic administrative assistant and events coordinator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of office management and administrative tasks. Motivated to learn, grow and excel as an intricate part of the team. Seasoned office administrator, social media content creator, events coordinator who planned and directed several different types of student-centered and faith-based services. Well-versed in providing counseling, organizing activities, administrative tasks, creating content and overseeing operations. Over 4 years of experience in working on staff in ministry and as an office administrator.

Skills
  • Project Management
  • Volunteer Recruitment
  • Analytical skills
  • Proficient in Microsoft (Outlook, Teams, Word, Excel, PowerPoint)
  • Mail Chimp proficiency
  • Multitasking abilities
  • Documentation and reporting
  • Budgeting
  • Strong attention to detail
  • Office management
  • Presentation creation
  • Team collaboration
  • Client relations strength
  • Public speaking
  • Social media marketing
  • Training & Development
  • Professional Photography Experience
Education
Lake Sumter State College Clermont, FL, Expected in 12/2019 Associate of Arts : - GPA :
The First Academy Orlando, FL, Expected in 05/2015 High School Diploma : - GPA :
Work History
Lifestance Health - Medical Administrative Secretary
City, STATE, 06/2021 - 11/2021
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Kept office equipment operating by troubleshooting breakdowns, performing preventive maintenance and coordinating repairs.
  • Facilitated new patient prescriptions, refills and prescription pre-authorizations.
  • Completed and filed financial documentation for accounting purposes.
  • Coordinated customer service, patient scheduling and billing.
  • Registered new patients in electronic medical records prior to appointment scheduling.
  • Proofread documents and correspondence for accuracy and completeness.
  • Enhanced office productivity by handling high volume of callers per day.
  • Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment or verbal direction.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Managed over 40 patient calls per day.
Family Church - Interim Student Ministry Director
City, STATE, 06/2020 - 12/2020
  • Identified and recruited potential volunteer workers.
  • Kept program children safe and secure at all times with proactive monitoring strategies.
  • Prepared, coordinated and distributed information about yearly schedule of activities and classes.
  • Sourced, modified and prepared class curricula and targeted lesson plans based on subject matter requirements.
  • Hired, mentored and supervised instructors and volunteer staff to carry out program goals.
  • Trained and supervised religious education instructional staff.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Received and processed stock into inventory management system.
  • Increased customer satisfaction by resolving issues.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Collaborated with other ministries within the church to achieve the best experience.
  • Managed over 150 students and parents.
Family Church - Student Ministry Coordinator/Administrator
City, STATE, 04/2017 - 05/2020
  • Analyzed revenue and program cost data to determine budget priorities.
  • Hired, mentored and supervised instructors and volunteer staff to carry out program goals.
  • Kept program children safe and secure at all times with proactive monitoring strategies.
  • Trained and supervised religious education instructional staff.
  • Identified and recruited potential volunteer workers.
  • Sourced, modified and prepared class curricula and targeted lesson plans based on subject matter requirements.
  • Prepared, coordinated and distributed information about yearly schedule of activities and classes.
  • Adhered to social distancing protocols and wore mask or face shield at all times.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Curated content for social media postings and increased following.
  • Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
  • Proofread copy written by colleagues to correct spelling, punctuation and grammar.
  • Wrote and proofread blog and social media posts, website copy and articles.
  • Contacted vendors, venue and stakeholders as directed and in professional manner.
  • Supported planning, communications and scheduling of student ministry events.
  • Supported events execution and venue set up and tear down.
  • Participated in planning meetings, including distributing agenda and taking minutes.
  • Assisted in content development for events, drafting and distributing promotional materials.
  • Supervised onsite team of 30+, including caterers, audio-visual technicians, and facility management team.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
  • Delivered smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management and follow-up.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
Universal Studios - Theme Park Sales Associate
City, STATE, 09/2015 - 10/2016
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Processed product returns and assisted customers with other selections.
  • Maintained records related to sales, returns and inventory availability.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Recommended accessories and complementary purchases to boost revenue.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Managed over 200 customers daily.

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Resume Overview

School Attended

  • Lake Sumter State College
  • The First Academy

Job Titles Held:

  • Medical Administrative Secretary
  • Interim Student Ministry Director
  • Student Ministry Coordinator/Administrator
  • Theme Park Sales Associate

Degrees

  • Associate of Arts
  • High School Diploma

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