LiveCareer-Resume

Medical Administrative Secretary resume example with 16+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Organized and dependable candidate successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Organization and Time management
  • Critical thinking
  • Troubleshooting
  • Project Management
  • Customer service specialist
  • Sales and service-oriented
  • Product and service sales
  • Group reservations management
  • Coordinating reservations
  • Compassion
  • Written Communication
  • First Aid/CPR
  • Microsoft Office
  • Excell
  • PowerPoint
  • Outlook
Education
Newbury College Holiston, MA, Expected in 09/1986 Associate : Science - Equine Studies - GPA :
Work History
Belmond Ltd - Medical Administrative Secretary
Charleston, SC, 01/2018 - 01/2020
  • Organized master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Supported providers, office staff and operational requirements with administrative tasks.
  • Managed office logistics by documenting patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
Suncoast Schools Federal Credit Union - Senior Account Manager | Sales Representative
Fort Myers, FL, 10/2010 - 05/2018
  • Handled 250+ calls per week to address customer inquiries and concerns.
  • Responded to customer requests, offering explanation of details, as well as excellent support and tailored recommendations to address needs.
  • Strove for first call resolution by taking true ownership of customer needs and issues and managed timely and effective replacement of damaged or missing products, as necessary.
  • Provided onboarding and guidance to other account managers to meet sales goals while growing opportunities for the company.
  • Pledged best prices for the customer and maintained accuracy when determining quotes.
  • Effectively communicated with customers about account changes, new products or services and potential product upgrades.
  • Interpreted class lists while utilizing Microsoft Excel to develop show and event spreadsheets.
  • Collaborated with marketing team to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Employed highly effective selling skills while properly engaging and presenting solutions to customers.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Assisted senior managers make effective decisions based on current and accurate reporting.
Starwood Hotels And Resorts Worldwide LLC - Reservations Consultant
City, STATE, 03/2007 - 10/2010
  • Answered 100+ daily incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Recognize guest reservation needs, determine appropriate room type, and verify availability of room type and rate.
  • Educated clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service and security issues and protocols with individuals traveling to highly insecure countries or areas.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Worked flexible hours, night, weekend, and holiday shifts.
Expedia.com - Hotel & Airline Reservation Agent | Collection Spe
City, STATE, 10/2003 - 03/2007
  • Answered typically 110 daily calls, in addition to responding emails, and faxes, addressing customer inquiries, solving problems, and providing product information.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Utilized airline computer systems to create airline tickets and boarding passes.
  • Educated clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service and security issues and protocols with individuals traveling to highly insecure countries or areas.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Resolved customer requests, questions, and complaints by analyzing individual situations and determining best use of resources.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Researched accounts and completed due diligence to resolve collection problems and processed payments and contracts on accounts.
  • Counseled properties on payment options and arranged installment agreements.
  • Maintained consistent record of collections in accordance with schedule and financial plan requirements.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
Dover Saddlery - Call Center Customer Service Supervisor
City, STATE, 01/1999 - 06/2002
  • Supervised a solid team of 14 customer service associates in fast-paced call center setting
  • Upheld a superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems quickly.
  • Promoted available products and services to customers during service, account management and order calls.
  • Collaborated with management and team members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Westport Police Department, - E911 Operator | Police Dispatcher
City, STATE, 07/1994 - 01/1999
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Received over 50 911 and non-emergency calls per 8 hour shift to dispatch calls to appropriate agencies and officers on duty.
  • Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Rehoboth Police Department - E911 Operator | Police Dispatcher | Matron
City, STATE, 06/1993 - 08/2000
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Answered calls from automatic routing system and took basic information from callers.
  • Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
  • Booked female suspects into custody by processing mug shots and fingerprints.
  • Validated evidence for admissibility and preserved evidence to be utilized court hearings.
Barrington Police Department - Clerk for Detective Division |Police Dispatcher
City, STATE, 08/1991 - 06/1994
  • Reviewed detective case reports for accuracy, integrity and completeness.
  • Collected witness statements and identified persons of interests.
  • Established accuracy and standardization across investigation procedures.
  • Prepared reports to detail investigation findings.
  • Followed chain of custody mandates to send individual items off for laboratory analysis and testing.
  • Wrote detailed reports outlining case findings for internal files and legal purposes.
  • Preserved all evidence for court hearings and checked integrity of individual pieces.
  • Kept meticulous and detailed records of each case to avoid causing any problems with prosecution.
Dighton Police Department - Police Dispatcher | Matron
City, STATE, 05/1988 - 06/1994
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
  • Worked flexible hours; night, weekend, and holiday shifts.
Accomplishments
  • First agent in the history of Hodges Badge Company to sell $1M in first year of employment. Maintained and exceeded that level in following years achieving up to $2.5M in sales a year.
  • Achieved Highest Customer Satisfaction Rating 98% (as determined by Trustpilot.
  • Earned distinction as Top Sales Agent on the reservation desk for 14 consecutive months among 5 worldwide call centers.
  • Earned promotion to Luxury Collection | St Regis Concierge division and maintained Top Sales Agent for European Sales.
  • Recognized as #1 Reservations Consultant (out of 25 Consultants in division) 2009. Ranking was based on accuracy, customer service, duration of calls and availability.
  • Ranked #1 Reservations Consultant on the W Hotels Specialty Desk for 9 consecutive months.
  • Only agent to maintain a Perfect Score (100%) on Q&A for the duration of my time ay Expedia.com.
  • 1st in the State of Massachusetts to attain a Perfect Score on the state E911 Certification.
  • Mass E911 Certified Instructor (5 years).
  • LEAPS/CJIS Criminal History Board Representative (3 years)
  • Recipient of the Mass E911 Dispatcher of the Year (four out of five years nominated

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Resume Overview

School Attended

  • Newbury College

Job Titles Held:

  • Medical Administrative Secretary
  • Senior Account Manager | Sales Representative
  • Reservations Consultant
  • Hotel & Airline Reservation Agent | Collection Spe
  • Call Center Customer Service Supervisor
  • E911 Operator | Police Dispatcher
  • E911 Operator | Police Dispatcher | Matron
  • Clerk for Detective Division |Police Dispatcher
  • Police Dispatcher | Matron

Degrees

  • Associate

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