LiveCareer-Resume

medical administrative assistant ii resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Empathetic and caring medical administrative assistant in search of a position in a fast-paced hospital setting where there are opportunities to grow. The goal is to best serve patients by applying experience and knowledge of patient care and thorough medical documentation.

Skills
  • Bilingual (Spanish)
  • Organization and Time Management
  • Great customer Service
  • Problem Solving
  • Critical Thinking
  • Verbal and Written Communication
  • Epic experience
  • HIPAA Compliance
  • Detail-Oriented
  • Collaboration and Teamwork
  • Epic knowledgeable
  • Adaptability
Education
Lynn English High School Lynn, MA Expected in 06/2009 High School Diploma : - GPA :
Work History
County Of Santa Clara - Medical Administrative Assistant II
Santa Clara, CA, 11/2018 - Current

• Provides a combination of clinical and administrative support to physicians in a high-volume
ambulatory clinic setting.
• Functions as the primary interface between patients and providers.
• Organize and prioritize administrative and clinical tasks essential to patient care.
• Check patients in and out of appointments.
• Schedule patient appointments at front desk, while answering phones with the highest level of
costumer service.
• Manage incoming information via phone and fax.
• Manage confidential patient information.
• Scan documents into patient’s charts.

• Schedule appointments for the Multidisciplinary Clinic.
• Schedule surgeries.

• Uploading outside imaging into epic.

Tommy Bahama - Medical Administrative Assistant II Float
Mission Viejo, CA, 12/2017 - 11/2018

• Provides a combination of clinical and administrative support to four physicians in a high-volume ambulatory clinic setting.
• Functions as the primary interface between patients and providers.
• Organize and prioritize administrative and clinical tasks essential to patient care.
• Check patients in and out of appointments.
• Schedule patient appointments at front desk, while answering phones with the highest level of costumer service.
• Manage incoming information via phone and fax.
• Manage confidential patient information.
• Scan documents into patient’s charts.

• Schedule appointments for the Multidisciplinary Clinic.

• Schedule appointments from the referral work queue.

Bluegreen Resorts - Senior Patient Access Coordinator
Ashwaubenon, WI, 08/2014 - 12/2017
  • Work with patients, physicians, office staff and clinicians.
  • Work with insurance companies to obtain and accurately record patient demographic and insurance information.
  • Verify patient insurance eligibility and benefits.
  • Use of different sources to find insurance when unable to gather information from patient for example: Emdeon, Nehen.
  • Responsible for scheduling/registering patients appointments for different departments; Ophthalmology, General Otolaryngology, Pediatric Otolaryngology, Otology, Audiology.
  • Schedule appointments from the referral work queue
  • Schedule appointments from web requests
  • Assist with any task that a supervisor/team lead may need.
Tommy Bahama - Cashier
Natick, MA, 01/2013 - 04/2014

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

• Issue receipts, refunds, credits, or change due to customers.

• Assist customers by providing information and resolving their complaints.

• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

• Greet customers entering establishments.

• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

• Stock shelves, and mark prices on shelves and items.

• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

• Calculate total payments received during a time period, and reconcile this with total sales.

• Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

Damon's Restaurant - Cashier/Waitress
City, STATE, 03/2012 - 12/2012

• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

• Collect payments from customers.

• Prepare checks that itemize and total meal costs and sales taxes.

• Take orders from patrons for food or beverages.

• Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.

• Clean tables or counters after patrons have finished dining.

• Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.

• Inform customers of daily specials.

• Stock service areas with supplies such as coffee, food, tableware, and linens.

• Explain how various menu items are prepared, describing ingredients and cooking methods.

• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.

• Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.

• Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.

• Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.

Montecristo Restaurant - Waitress
City, STATE, 01/2010 - 03/2012

• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

• Collect payments from customers.

• Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

• Prepare checks that itemize and total meal costs and sales taxes.

• Take orders from patrons for food or beverages.

• Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.

• Present menus to patrons and answer questions about menu items, making recommendations upon request.

• Clean tables or counters after patrons have finished dining.

• Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.

• Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.

• Inform customers of daily specials.

• Stock service areas with supplies such as coffee, food, tableware, and linens.

• Explain how various menu items are prepared, describing ingredients and cooking methods.

• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.

• Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.

• Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.

• Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.

• Escort customers to their tables.

• Fill salt, pepper, sugar, cream, condiment, and napkin containers.

Tellos - Cashier
City, STATE, 08/2009 - 01/2010
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Set up new sales displays each week.

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Resume Overview

School Attended

  • Lynn English High School

Job Titles Held:

  • Medical Administrative Assistant II
  • Medical Administrative Assistant II Float
  • Senior Patient Access Coordinator
  • Cashier
  • Cashier/Waitress
  • Waitress
  • Cashier

Degrees

  • High School Diploma

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