Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Epic.
Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs. Proven skills in administrative and fast pacedd environments with expertise in managing provider requirements. Positive and upbeat with excellent interpersonal communication skills.
Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over Number years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.
Organizes and maintains filing systems for the Medical Director, Associate Medical Director and the Director of Operations of Medical Respite including but not limited to, confidential administrative files and policies and procedures as needed.
Coordinates schedules for Medical Respite clinicians and always ensures appropriate coverage; assists the Medical Director and Associate Medical Director in the accuracy of provider timesheets on ADP and manages provider time-off requests, as well as ensures yearly provider coverage and ensures coverage for clinician absences.
Arranges meetings and maintains calendars for conference rooms, Medical Director and Director of Operations of Respite, and other senior respite managers as assigned.
Answers telephone in a professional manner, including taking and delivering messages in a timely manner.
Maintains inventories of supplies as needed.
Ensures proper and timely distribution of all incoming and outgoing mail for the Barbara McInnis House.
Collaborates with the Manager of Volunteer Services to facilitate coordination of volunteer projects at the Barbara McInnis House.
Covers the role of the Manager of Clinical Operations when she is out of the office.
Covers evening shifts for secretaries, when needed.
Manages patients' belongings and valuables.
Oversees Petty Cash for Barbara McInnis House administration.
Direct administrative and operational support to the Respite Medical Director, Respite Associate Medical Director, and the Respite Director of Operations Provide first-hand support to the Directors with meeting and/or conference coordination, managing operational calendars, managing provider clinical schedules, organizing special projects.
Other responsibilities include, maintaining medical respite administrative files, policies and administrative procedures, attending, setting agendas for, and preparing minutes for regular medical respite committee meetings, and supporting the Directors in their daily work and organizational responsibilities. Organizes medical respite program data for reports and presentations.
Centralizes and organizes medical respite and as needed, program wide committees such as (but not limited to) Emergency Preparedness and Safety Taskforce (EPSTF), Pharmacy and Therapeutics and Clinical Care Committees; maintains and updates public folders with appropriate documents, including meeting minutes.
Acts as the support staff to EPSTF and managing the MSDS binders in the building for OSHA compliance.
Collaborates with managers as needed to ensure the smooth planning of operations and events.
Supports event planning at the McInnis House, planning, scheduling and ensuring that all managers collaborate and are informed and that events are organized.
Implements and maintains databases requested by senior medical respite administrators.
Assists in documentation/correspondence preparation including Department of Public Health Reports.
Designs forms and other operational and promotional materials used by all departments at the medical respite program.
Have a full strong knowledge on working and functionality of Epic.
Screen patient calls and Schedule the Holter/ Device Patients and meetings and high-profile program for departments.
Register the Patients Profile from Epic to respective Holter and Device software
Advocate with providers to solve problems and manage complex administrative patient issues over the phone and in person Triage and manage more complex telephone calls, utilizing courteous customer service skills.
Educate patients and families regarding device function and remote and/or clinic follow up scheduling.
Coordinate and prioritize with other members of the healthcare team to respond to patients in order to plan, and initiate timely and efficient care in fast paced environment under supervision of Administrative Director.
Forward information to referring physicians and providers.
Maintain knowledge of hospital, department, and regulatory agency policies and requirements.
Attend departmental meetings as scheduled.
Independently composed and edited complex and sensitive correspondence, reports and documents for final approval by manager. Worked on Special projects as needed.
Provided support and information to providers to solve problem and manage complex administrative patient issues.
Performed the daily management of Epic in Basket with respect to patient scheduling and staff messages to members of the clinic team.
Dealt with HMO, Managed Care, and other Third-Party Insurers. Functioned as a resource for patients around managed care plans, insurance, and referral issues, with an ability to perform electronic insurance verification. Obtained prior authorizations for procedures as needed.
Dealt with financial services and self-pay resources and provides patients with information as needed.
Triaged and managed more complex telephone calls, utilizing courteous customer service skills.
Maintained confidentiality and privacy, which is consistent with HIPAA guidelines.
Scheduled patients' appointments. Coordinated the scheduling of diagnostic testing.
Coordinated and tracked referral appointments and visits. Provided cross coverage for other Practice staff members for absences, vacations, etc. and during variations in workflow, as needed.
Performed all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients.
Worked on special projects as directed.
Received and processed incoming stock and materials Scanned the packages and stowed in orderly manner.
Picked and filled orders from stock.
Packed the materials for the deliveries and organized the stock
Prepared treatment room for patient by following prescribed procedures and protocols.
Prepared patient for dental treatment by welcoming, comforting, seating, and draping patient.
Provided information to patients and employees by answering questions and requests.
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