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Medical Administrative Assistant Resume Example

Resume Score: 80%

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MEDICAL ADMINISTRATIVE ASSISTANT
Professional Summary
Solutions-focused, versatile medical professional offering a comprehensive background in roles of increasing responsibility seeking a Medical Office position that will permit me to utilize my educational and professional experience background. Effective communicator who quickly masters new roles and technologies to achieve positive results. Forward focused, creative, motivated, team-oriented and capable of accomplishing a multitude of tasks without supervision. Patient-focused approach with a high degree of flexibility, excellent time management, communication, and interpersonal skills. Outstanding ability to interact with patients, family members, team members and staff on a daily basis. Strong ability to direct office support activities including interviewing patients, managing a multi-phone line system, preparing patient charts as well as scheduling and registering patients. Hard-working medical personnel who sustains an exceptionally positive disposition at all times while simultaneously maintaining an easily coachable and teachable attitude. Possess desire for basic concepts, practices of excellent customer service, office management, and team building skills. Core Qualifications Effective in handling office and administrative tasks within busy, multi-physician practices. Personable team player with exceptional communication skills who excels at building rapport with Keta diverse workforce. Ability to plan strategically and maintain awareness of attention to details to overcome challenges, meet deadlines, and achieve objectives without compromising quality. Expedient in processing patient check-in/check-out, verifying insurance and collecting third-party claims Efficient in managing appointment scheduling, patient records, medical billing, and financial information.
Skills
  • Schedule appointments
  • Billing
  • Cash register
  • Charts
  • Closing
  • CPT
  • Credit
  • Customer relations
  • Customer satisfaction
  • Customer service
  • Documentation
  • Filing
  • Financial
  • Forms
  • Home care
  • ICD-10
  • ICD-9
  • Insurance
  • Inventory
  • Medical terminology
  • Organizing
  • Patient
  • Fflow
  • Personnel
  • Physical therapy
  • Policies
  • Coding
  • Sales
  • Scanning
  • Technician
  • Telephone
  • Phone
  • Vital signs
Work History
Medical Administrative Assistant, 07/2016 to Current
Greystone Neurology and Pain – Birmingham, AL
  • Interview patients to obtain medical information, weight, and vital signs.
  • Schedule appointments, register patients, and check out patients.
  • Professionally and courteously verify appointment times with patients.
  • Appropriate personnel; answers patients' eligibility and claims status with insurance agencies.
  • Prepared Assist in the maintenance of medical charts and/or electronic medical record (filing, scanning, test results, home care forms, etc).
  • Adeptly manage a multi-phone line system, takes, and distributes messages to patient charts accurately and neatly for the clinic.
  • Pull patient charts for upcoming appointments.
  • Ensures documentation for patient's medical record.
  • Maintains record of patients' insurance referral authorizations cleanliness and sanitation of exam rooms and equipment.
  • Obtain prior authorizations from insurance companies for DME and physical therapy.
  • Accepts, verifies, and evaluates confidential information and to ensure payment is secure for services provided.
  • Generate superbills for each patient at check-in.
  • Screen and update established patient information for accuracy.
  • Collect outstanding debts or co-pays/deductibles prior to the patient being seen by the provider.
  • Work closely with medical staff to assure smooth patient flow and cut down on waiting time.
Sales Associate, 12/2012 to 10/2015
Salon Centric – Birmingham, AL
  • Maintained knowledge of current sales and promotions, policies regarding payment, exchanges, and security practices.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Alerted customers to upcoming sales events and promotions.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash brand to incite excitement about the company's mission and values.
  • Shared best practices for sales and register.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items.
  • Educated customers about the customer service with other team members to help improve the store's efficiency.
  • Assisted upper management with innovative techniques to improve customer satisfaction.
Office Clerk, 08/2010 to 08/2014
Piggly Wiggly – Midfield, AL
  • Politely assisted customers in person and via telephone.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Cleaned and organized the store, including the checkout desk, and displays.
  • Identified potential shoplifters and alerted management.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Verified that all customers received receipts for their purchases.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Communicated clear expectations and goals to each team member.
  • Answered customer telephone calls promptly and in an appropriate manner.
Education
04/2017
Evoke Proficient in Medial Billing and Coding - CPT, ICD-9, ICD-10, HCPCS Additional Skills Highly experienced in analyzing coding and reimbursement related financial data to expedite payment Knowledgeable of classifying coding and billing information according to HIPPA guidelines. Competent in medical terminology Experienced in working long-hours and in high-stress environments
Associate of Science: Healthcare Reimbursement, 09/2016
Virginia College - Birmingham, AL
Certified Patient Account Representative (CPAR) Brain Mapping Technician: 02/2016
Alabama Chapter of HFMA
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Resume Overview

Companies Worked For:

  • Greystone Neurology and Pain
  • Salon Centric
  • Piggly Wiggly

School Attended

  • Virginia College
  • Alabama Chapter of HFMA

Job Titles Held:

  • Medical Administrative Assistant
  • Sales Associate
  • Office Clerk

Degrees

  • 04/2017
    Associate of Science : Healthcare Reimbursement , 09/2016
    Certified Patient Account Representative (CPAR) Brain Mapping Technician : 02/2016

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