medical accounts receivable manager front desk su resume example with 19 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Accomplished Medical Field Specialist with over 19 years of experience as medical office manager/business
office manager, providing team and client support to ensure optimal workflow. Detail-oriented team player with
strong communications skills and the ability to interact effectively with all types of customers, staff, and third party
personnel. Solutions-oriented medical biller and front desk worker adept at resolving conflict, minimizing process
discrepancies and ensuring optimal operational efficiency.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Education and Training
Ultrasound Diagnostics School, Expected in ā āAssociate of Science:Biology - GPA:
Kean College, Expected in ā ā: - GPA:
Experience
Azria Health - Medical Accounts Receivable Manager, Front Desk Su Des Moines, IA, 12/2007 - 01/2017
Managed daily office functions, including billing, invoicing, sales support, scheduling, and shipping/receiving
Supervised 20 employees and implemented daily work schedules to maximize efficiency
Administered health insurance and 401k benefits and payroll
Calculated and payed fuel taxes, processed accounts payable, and oversaw all accounts receivable
Prepared, tracked, and maintained all billing forms and acquisitions to ensure timely/accurate payment and avoid account delinquencies
Researched all aged receivables, past due accounts, credit balances, and tax credits and debits
Recorded all cash receipts and process adjustments to ensure proper credits be issued
Processed payroll weekly to ensure on-time deliverables
Assisted the CEO with daily, weekly, and monthly P&L summaries.
Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data.
Received and input receivables payments in compliance with internal financial procedures.
Managed customer complaints and rectified issues to complete satisfaction.
Mentored new staff on correct procedures, compliance requirements and performance strategies.
Wayne Lee Md Plastic Surgery & Med Spa - Business Office Manager Brandon, FL, 12/2002 - 12/2007
Coordinated and managed daily business office, admissions, HR and accounting functions, including
accounts receivable (exceeding $1M in revenue per month), accounts payable, and payroll
Tracked and reviewed daily and monthly census reports and worksheets from the admissions department
to review accuracy ensuring proper billing information was received for all payors
Prepared, tracked, and maintained all billing forms to ensure timely and accurate payment
Researched all aged receivables, past due accounts, credit balances, ancillary charges, coordination and
explanation of benefits
Monitored all cash receipts and processed adjustments to ensure correct account balances
Maintained 25 individual facility residential funds including dispensing of cash and checks for each
individual account as well as reconciling transaction journals
Assisted the administrator with daily operations, customer relations, P&L, and business planning
Won company award for 2004 most improved Accounts Receivable
Increased and collected delinquent and current revenues by 46%
Improved overall facility financial productivity by 25% teaching proper business procedures to admissions,
medical, and social service staff
Received the highest rating on each performance evaluation prepared by facility administrator for all years
of employment
Invited by the corporation to represent the Business Office Managers from 22 centers in New Jersey to
participate on the "Task Force" which was developed to improve customer relations and company
standards.
Doctor's Medicenter/Plaza, Physical Therapy - Medical Office Manager City, STATE, 12/1997 - 12/2002
Improved physical therapy revenues 40% by implementing assertive collections procedures
Increased patient volume by 35% credentialing physicians/physical therapists into more insurance
networks
Converted two business entities to computerized billing for increased efficiency and accuracy
Educated office staff in proper medical note documentation and Medicare and insurance compliance
Implemented HIPPA compliance throughout the office after researching the new requirements
Revamped insurance billing and coding procedures within the medical office and maintained current
knowledge of insurance laws and regulations
Coordinated office operations for an 18-person staff, including five physicians and a physical therapist
treating urgent care, internal medicine and occupational medicine cases
Gained extensive knowledge of medical terminology in all aspects of medicine, including cardiology
emergency, internal, ophthalmology, orthopedics, physical rehabilitation, and podiatry
Coded diagnosis and procedures from physician and nursing chart notes for billing private pay, Medicare,
third party insurance, and worker's compensation
Managed Accounts Receivables including posting payments, review of explanation of insurance benefits,
credits and adjustments, and collections
Assisted patients with insurance and billing questions
Prepared pre-certification and continuation of care, scheduled diagnostic testing, and reviewed diagnostic
reports and other medical services for workers compensation patients
Maintained persistent telephone contact with insurance company claims adjustors to assure full expense
reimbursement
Researched coding updates and attended billing/coding seminars through the Medical Management
Nstitute
Performed Quality Assurance assessments of multi-practice physician charting notes
Conducted explanation of benefit review, billing department review including proper ICD-9 and CPT codes,
paper and EDI insurance submissions, and all collection activities
Compiled monthly, quarterly, and yearly reports for multiple business entities.
Accomplishments
Ensured client satisfaction ratings by timely offering proactive resolution ideas while driving actionable
responses to questions, concerns, or challenges
Drove retention by following up with customers to ensure optimal customer service
Streamlined operational efficiencies, tracking weekly productivity to develop senior leadership reports for
corrective action planning or continuous improvement
Proactively identified and solved complex strategy problems that impact management and business
direction
Strengthened traceability by meticulously tracking and recording client information and data to enhance
sharing and retrieval
Automated office operations, managing client correspondence, appointment scheduling, record tracking,
and data communications
Executed on-time, under-budget project management on complex issues for senior leadership
Enhanced customer satisfaction ratings, managing all client inquires and discrepancies through resolution
Streamlined document flow, accurately maintaining tracking and correspondence for agendas, itineraries,
reports, and memos for enhanced data sharing and retrieval
Automated the contact management system to ensure 100% client organization
Managed personal calendar, appointments, and travel to coincide with business calendar.
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Resume Overview
School Attended
Ultrasound Diagnostics School
Kean College
Job Titles Held:
Medical Accounts Receivable Manager, Front Desk Su