Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

I'm confident that my background fits the role. I offer 10 years of proven customer service and management experience . A successful track record of building strong customer relationships, and a history of outstanding results.

Over the course of my career I've demonstrated my talents for driving growth, managing high profile accounts and being a leader since the military. I pride myself on being a consistent top performer who is satisfied only when achieving my individual and team goals.

Please take my resume into account when making your final decision. I know my talents will satisfy you in this role. I may not be perfect but I am will to learn any requirements and meet them to your standards. I look forward to being your next partner- in- growth with the Dallas VA Medical Facility.

Thank you for your time!

  • Nursing staff support
  • Technical support and assistance
  • Office support (phones, faxing, filing)
  • Database support
  • ICD-10 (International Classification of Disease Systems)
Work History
Medcal Support Assistant Intern, 10/2017 - 12/2017
Hackensack University Medical Center Parlin, NJ,
  • Provided patient care information and initiate appropriate action
  • Performed scheduling functions utilizing the DHCP/Vista and CPRS (Computerized Patient Record System) programs, to ensure all physician orders for lab, x-ray, specialty exams and return appointments are scheduled appropriately
  • Responsible for weekly monitoring and corrective actions of duplicate provider appointments, scheduling errors and recall program follow-up.
  • Determined eligibility for beneficiary travel and prepared vouchers for payment
  • Evaluated requests for release of information, obtained proper authorization for clearance for sensitive information.
  • Ability to solve problems, coordinate and organize responsibilities to maximize outcomes in their program area or areas of clinical expertise
  • Advance skill in monitoring and assessing the outcome of clinical therapies, include physical assessment nd interpretation of laboratory and other diagnostic parameters
  • Took and relayed incoming calls/messages to doctors and staff personnel; utilize knowledge of medical terminology and their abbreviation.
  • Direct patients to appropriate clinic, laboratory, X-ray site (Physical Exam, Orthopedics, GLJ, Dispensaries or examination room) to include specific guidance when buildings are physically located in remote areas
  • Conducted research and follow-ups after identifying customer issues in order to ensure adequate problem resolution
  • Compiled data for a variety of reports, using automated systems and prepared releases of information for patients. Used the Automated Data System (ADS) and various Automated Systems to include but is not limited to Composite Health Care System (CHCS) computer systems and Armed Forces Health
Agent Veteran Choice Program (Outbound/ Inbound ), 06/2013 - 07/2014
Apple One Call Center City, STATE,
  • Scheduled appointments for patients at Veteran Choice Program
  • Determined nature and urgency of patient requests to refer patients to appropriate medical staff
  • Used multiple software to maintain and record patient data and generate reports
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Acted as first point of contact and set appointments for prospective clients
  • Handled complaints and questions, and re-directed calls to other team members as appropriate
  • Operated multi-line telephone system to independently handle over 130 calls each day
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules
EMT, 05/2005 - 09/2005
US Army Fort Sam Houston City, STATE,
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Collaborated and communicated with a wide range of medical clinicians across multiple disciplines
  • Independently set priorities and organized work to meet deadlines, ensuring compliance with established processes, policies and regulations
  • Assisted physicians with diagnostic and therapeutic procedures by collecting laboratory specimens and changing wound dressings
  • Provided backup support to office staff by completing billing and filing tasks
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
High School Diploma: , Expected in 05/2004
Justin Ford Kimball - Dallas, Texas,
Associate of Science: Respiratory Therapy, Expected in 03/2010
The Art Institute of Houston - Houston, TX

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School Attended

  • Justin Ford Kimball
  • The Art Institute of Houston

Job Titles Held:

  • Medcal Support Assistant Intern
  • Agent Veteran Choice Program (Outbound/ Inbound )
  • EMT


  • High School Diploma
  • Associate of Science

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