I have hands on experience in automotive repair, small engine repair, and industrial equipment repair. In 2005 I started working for a Ford/Lincoln/Mercury dealership doing fast maintenance and light repair then in 2006 I moved to a Chevrolet/GM dealership training on a team system doing bumper to bumper vehicle servicing. Later I left to work alongside my father for a concrete cutting/break and removal company called Texas Curb Cut/ Cutting and Coring. It was there i got three years of industrial repair experience as well as welding experience, field repair, parts ordering and cataloging, inventory management, and i also trained employees on proper maintenance and upkeep of field equipment.
Excellent customer service skills
Hourly shift management
Staff training and development
Opening and closing procedures
Mechanic, 07/2006 to 05/2009 Texas Curb Cut/ Cutting and Coring – Schertz, TX
I was responcible for maintaining and repairing all equipment and company vehicles delivering or picking up parts and supplies, ordering and stocking parts.
some of the equipment and vehicles I serviced here were small gas powered generators and water pumps, pressure washers, hand held hydraulic and electric concrete saws electric air compressors, diesel powered generators, diesel powered hydraulic power pack units, Cat skid steers, gas/diesel flat saws 4 speed gear boxes for electric powered core drills, custom built "curby" curb cutting machines that were diesel/hydraulic powered, electric/pneumatic jack hammers, Ford F-150 service trucks, Ford F-550 service trucks, Isuzu flatbed rollback trucks- International DT-4900 air brake trucks as well as trailer repairs and customization.
Some welding and fabrication Some machining of custom made parts safety training and proper field maintenance of all hand held equipment.
I had a service truck as well and was often responcible for making many field repairs as well to keep the crews on scheduale in some cases when we were short handed i would step in as an equipment operator also.
Parts Sales Manager/ Store Manager, 06/2006 to Current Auto Zone – Universal City, TX
Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Design and implemented customer satisfaction metrics.Opened a new store location and assisted in recruiting and training new staff.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Completed a series of training sessions to advance from Assistant Manager to Store Manager.Fulfilled customer shipping needs using UPS and USPS methods.Completed weekly schedules according to payroll policies.Trained all new managers on store procedures and policies.Maintained daily record of all transactions.Wrote order supply requests to replenish merchandise.Trained staff to deliver outstanding customer service.Analyzed marketing information and translated it into strategic plans.Addressed and corrected sales staff communication issues in a tactful and effective manner.Worked closely with the district manager to formulate and build the store brand.
Service Tech GUNN, 04/2006 to 07/2006 GUNN CHEVROLET – selma, TX
I had the same job duties as at north park as well as "trainee" for team system repair ding bumpe to bumper servicing.
Service tech, 12/2004 to 03/2006 North Park Lincoln Mercury – san antonio, TX
In 2009 I suffered a back injury and was let go from employment due to the nature of work in between work I briefly did small engine repair and maintenance (lawnmowers, chainsaws, tillers, weedeaters).
Mid 2010 i Applied at Auto Zone and was hired on as part time sales.
Ive moved through the ranks quickly from part time sales to full time PSM (Part Sales Manager), Assistant manager then store manager.
I Have been employed by Auto Zone for 4 years and 4 months 3 yrs 9 months of which I have been in management and P2 ASE certified And am still employed.
Highlights Automotive Diagnostics and repair Retail sales exp.
Hydraulic plumbing diagnostic and repair Retail management exp.
Pneumatic plumbing diagnostic and repair Team leading and training Automotive Electrical diagnostic and repair Interviewing and hiring Fleet maintenance /repair Commercial exp.
Field repair Computer Literacy some welding exp.
Inventory management some machining exp.
Forklift operations Delivery driver exp.
warehouse operations Accomplishments ASE P2 certification High school automotive Brake and Electrical Certification for college credit Achieved a store manager position in less than two years WITTDJR region award for Auto Zone (what it takes to do the job right) selling competition.
Multiple extra miler nominee's for Auto Zone Safety award for no accidents for 2012-2013 store manager store #4264 My duties included maintenance and light repair of customer vehicles.
Some examples of which are Oil changes, fluid flushes (trans,diff,coolant,brake,) brake service and repair, wheel and tire replacement and balancing, batteries, all filters, tune ups, minor engine repair.
I was recomended other maintenance and services to service writer.
new vehicle inspections PDI pre delivery inspections.
Keeping my service bay organized and clean.
High School Diploma: 1 2004 Judson High School - converse, TX
All Elective courses were Automotive and Computer Lit. G.M,R (small engine, welding, general repair) 3 yrs. Auto Tech. Intro to Automotive electrical V.I.C.A tournament participant Score OF 100% (Carburetor Rebuild) Computer lit. 1 an 2 Web page design 1 :
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Companies Worked For:
Texas Curb Cut/ Cutting and Coring
North Park Lincoln Mercury
Judson High School
Job Titles Held:
Parts Sales Manager/ Store Manager
Service Tech GUNN
High School Diploma : 1 2004 All Elective courses were Automotive and Computer Lit. G.M,R (small engine, welding, general repair) 3 yrs. Auto Tech. Intro to Automotive electrical V.I.C.A tournament participant Score OF 100% (Carburetor Rebuild) Computer lit. 1 an 2 Web page design 1 :
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