Qualified customer service representative with 5 years in fast-paced customer service and call center environments.
Excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in
deadline-driven environments. Representative who consistently meets and exceeds productivity goals. Im also a certified Mechanic with over two years of work experience.
High customer service standards
Employee relations specialist
Strong problem solving ability
Multi-channel contact center software
Dedicated to process improvement
Conflict resolution proficiency
Universal Technical InstituteOrlando, FlMechanic07/2015 to 05/2017
Building and assembling machines or mechanical components according to requirements
Inspecting machines, engines, transmissions etc. and run diagnostic tests to discover functionality issues
Conducting repairs aiming for maximum reliability
Troubleshoot reported problems and resolve them in a timely manner Perform thorough maintenance on machinery, equipment and systems
Clean and apply lubricants to machinery components
Replenish fluids and components of engines and machinery
Provide consultation on correct maintenance and preventative measures to machine or vehicle users
Undertake other duties as assigned (e.g. repair of hydraulic systems, painting vehicles etc.)
Keep logs of work and report on issues
24/7 intouchAltamonte, FLTeam Lead03/2015 to 07/2017Ran reports and supplied data to fulfill customer report requirements. Developed effective relationships with all call center departments through clear communication. Built customer loyalty by placing follow-up calls for customers who reported product issues. Provided cross training to 100 staff members.
24/7Altamonte, FLCustomer Service Represntative
AlloricaAltamonte , FlTeam Lead 01/2013 to 02/2015
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Improved customer ratings by 40%
Developed effective relationships with all call center departments through clear communication.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Companies Worked For:
Universal Technical Institute
Job Titles Held:
Customer Service Represntative
Create a job alert for [job role title] at [location].