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Meat/Produce Academy Trainer Resume Example

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MEAT/PRODUCE ACADEMY TRAINER
Summary

Friendly and efficient devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding customer service standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Skills
  • Customer relations
  • Business development understanding
  • Customer service
  • Direct sales
  • High-energy attitude
  • Credit card payment processing
  • Store maintenance
  • Schedule mastery
  • Product organization
  • Promotional support
  • Stockroom procedures
Experience
Meat/Produce Academy Trainer, Walmart Supercenter, July 2018-CurrentCoshocton, Ohio
  • Updated signage to reflect new pricing or temporary promotional strategies to increase sales.
  • Received incoming product deliveries and relocated to storage shelves, coolers or bins.
  • Assisted customers by locating items and loading heavy purchases in vehicles.
  • Palletized merchandise for easy movement to sales floor locations.
  • Organized stockroom by keeping products in correct locations to maintain accurate inventory counts and free-flowing aisleways.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.
  • Removed debris from aisles to avoid blocking customers or creating safety concerns.
  • Disposed of debris and box packaging to keep work area safe and organized.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Stocked and rotated products, supplies and paper goods to optimize freshness.
  • Restocked shelves with current merchandise in attractive displays to promote sales
  • Trained new associates on products and procedures
Hospice Aide, Interim Healthcare Inc., January 2017-July 2018Coshocton, Ohio
  • Monitored client behaviors and emotional states, reporting concerns to patients nurse and documenting information in files.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Furnished personal care to clients within private home settings and championed patient independence and well-being.
  • Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
  • Planned optimal meals based on established nutritional plans.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Monitored and reported clients' progress.
  • Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
  • Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Documented client progress in charts and logbooks.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
Restaurant Manager, Tim Hortons Cafe and Bake Shop, November 2004-November 2016Coshocton, Ohio
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Developed and maintained exceptional customer service standards.
  • Assessed operational performance to measure compliance with regulatory, industry and brand standards.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Prepared weekly payroll to keep up with projected weekly revenue.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
  • Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Updated computer systems with new pricing and daily food specials.
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Education and Training
Some College (No Degree)General Studies, Central Ohio Technical College, Coshocton, OH
  • Completed coursework in Algebra, Composition and computing classes
  • Completed STNA training
  • Servsafe Certified
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Resume Overview

Companies Worked For:

  • Walmart Supercenter
  • Interim Healthcare Inc.
  • Tim Hortons Cafe and Bake Shop

School Attended

  • Central Ohio Technical College

Job Titles Held:

  • Meat/Produce Academy Trainer
  • Hospice Aide
  • Restaurant Manager

Degrees

  • Some College (No Degree)

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