Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Compassionate - Dedicated - Thorough

Personable and dedicated Customer Service Representative with extensive experience in various industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • MS Office proficiency
  • Inbound and Outbound Calling
  • Customer Support
  • Problem Resolution
  • Report creation
  • High-energy attitude
  • Call Center Operations
  • Customer relations
  • Creating store processes
  • Store growth planning
  • Customer outreach
Education and Training
Ohlone College Fremont, CA Expected in : Administration of Justice - GPA :
Experience
Community Food Co-Op - Meat Department Clerk
Bellingham, WA, 03/2020 - Current
  • Cleaned and sanitized freezers, fixtures and display cases, received and unpacked meat, poultry, seafood, and cheeses and placed in meat cooler and freezer.
  • Removed incoming merchandise from trucks and stocked display cases with new items according to rotation policies.
  • Managed high customer volume efficiently by accurately cutting, wrapping and weighing products.
  • Priced, dated, wrapped and bagged meat products using department scales and stocked and rotated merchandise shelves, cases and displays for fresh and frozen meat.
  • Prepared and ground meat such as sausage, used specified ingredients, adhered to proper cooking times and processes and kept meat and seafood at safe temperatures during production.
  • Adhered to all department procedures for safety management, meat handling and prevention of cross-contamination.
University Of Tennessee Medical Center - Specialist
Knoxville, TN, 02/2018 - 03/2020
  • Recorded and reported job-related activities regarding clients on a daily, weekly and monthly basis.
  • Oversaw and assisted clients with their program operations.
  • Managed vendor relations and contracts through strategic partnerships which the clients to create their program.
  • Instructed small groups of clients to assisted in various crafts or outdoor activities.
  • Offered every client knowledgeable and supportive assistance to meet all needs and build loyalty.
  • Encouraged clients to be pro-active in their program as to met all of their required goals.
  • Helped clients to develop good behavioral habits through positive reinforcement and encouragement while working in the program
Commonwealth Assisted Living - Resident Care Associate
Farnham, VA, 06/2017 - 03/2018
  • Assists with activities of daily living including: dressing, oral care bathing and daily massages.
  • Assistance with transferring and fall precautions, incontinence care.
  • RMA duties include: Poring and dispensing of medication. Monitoring and documentation of residence health. Interaction with Doctor’s offices with filling and maintaining medications.
  • Also responsible for the cooking of meals, laundry and daily room cleaning.
  • Helped residents maintain neat, orderly and comfortable room by making beds and assisting with cleaning and organization.
  • Assisted residents with activities of daily living, including bathing, dressing, grooming, toileting and eating.
Commonwealth Assisted Living - Resident Care Associate
Salisbury, MD, 02/2014 - 06/2016
  • Assists with activities of daily living including: dressing, oral care bathing and daily massages.
  • Assistance with transferring and fall precautions, incontinence care.
  • Trained as a Residual Medical Associate. Duties include: Poring and dispensing of medication. Monitoring and documentation of residence health. Interaction with Doctor’s offices with filling and maintaining medications.
  • Reported on patient activities to charge person at end of shift to maintain continuity of care.
Realpage - Operations Specialist
Campbell, CA, 01/2012 - 06/2014
  • Maintain and process client’s claims.
  • Maintain CRM, correspond and supervise client satisfaction.
  • Assure prompt file closings.
E-Loan. Inc - Supervisor in Customer Care
City, STATE, 02/2004 - 04/2009
  • Led team to top producing group, generating a 3% performance increase in 3 months, resulting in 1.5 million in additional revenue.
  • Utilized the following management software systems: Kronos, Avaya, Empower, Equality (Witness), SpeechMiner (Auto-Analytics), and Inova.
  • Worked with the IT department in troubleshooting various systems and customer care issues.
  • Helped implement new campaigns generating new business as well as the new metrics report tracking performance.
  • Handled escalated calls with customer dissatisfaction and fraud.

Team Lead in Customer Care

  • Generated a 4% performance increase in 6 months by working with supervisors to improve call center performance.
  • Created a coaching program improving the performance of the 6 loClaire producing reps by 4% in one month resulting in 2 million in additional revenue.
  • Generated performance metrics, including daily, monthly and annual, reports for upper management.
  • Turned phones calls into sales opportunities, which generated revenue for the company.
  • Trained 30-40 new employees in both systems and product knowledge.

Outbound Customer Care Representative

  • Provided guidance to prospective clients by responding to inquiries via telephone (inbound or outbound), emails and completing on-line loan application through company website.
  • Made outbound calls on "warm" leads provided by the company.
  • Pre-qualified loan applicants for a full range of mortgage products including 1st/2nd mortgages, refinancing and Home Equity Lines of Credit (HELOCS) in a fast-paced, call center environment.
  • Performed phone and email communications ensuring customers are responded to in a thorough manner.

Inbound Customer Care Representative

  • Pre-qualified loan applicants for a full range of mortgage products including 1st & 2nd mortgages in a fast-paced call center environment.
  • Recommended products and services to customers by researching what would best benefit their needs.
  • Assisted clients by responding to inquiries via telephone or emails, providing guidance on completing online loan applications.
  • Effectively coached and mentored new hires for the call center.

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Resume Overview

School Attended

  • Ohlone College

Job Titles Held:

  • Meat Department Clerk
  • Specialist
  • Resident Care Associate
  • Resident Care Associate
  • Operations Specialist
  • Supervisor in Customer Care

Degrees

  • Some College (No Degree)

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