Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Professional Summary

A resourceful team–oriented professional with 15-years’ experience in the system auditing and process creation, recognized for technical expertise, contract development & implementation, problem solving skills, and ability to develop & instruct/teach teams in systems/process development and IT software & hardware asset management.

Business/Project Analyst & Programmer Experience

• Knowledge and execution of several programing languages & logic

• Project/Program Management & Business Analyst experience

• Administer financial & process direction for leadership cost avoidance quarterly

• Negotiate new contract understandings with several financial institutes to release $400K in assets

• Review accounting by auditing financials to bring payments current and forecast financial needs for development

• Develop & implement an internal auditing to identified discrepancies with gathered data to correct and document

• Create Standard Operating Procedures (SPOs) for day-to-day business planning and forecasting

• Review software data reports to identify software needs and future contract requirements

• Developed cost-effective solutions by researching current processes to develop & modifying existing processes

• Identified patterns and discrepancies in database information to decipher and reevaluate understandings

Work History
Mathematics Teacher , 09/2019 to Current
State Of IndianaFortville, IN,

  • Coordinated the preparation, organization, & submission of reports, presentations, & awards/contracts according to Ohio Department of Education (ODE) specific guidelines.
  • Assessed submitted class assignments, determined grades and reviewed work with struggling students to boost success chance.
  • Developed and distributed study guides to reinforce lecture details and help students with test preparation.
  • Designed & implemented Personalized Lesson Plans for in Mathematics curriculum: Basic Mathematics, Pre- Algebra, Algebra, Probability, & Pre-Calculus.
Business Analyst Software Assets, ITAM, 05/2015 to 06/2018
Mercy HealthCity, STATE,

• Developed and implemented an internal software audit process for the analysis of annual True-Ups and contract renewals, resulting in 35% cost savings in year 1 and 20% in year 2.

• Continuously worked with other IT teams, the Project Management Office, & IT Procurement to ensure software license optimization, resulting in over $2M in cost avoidance each year.

• Proactively maintained the hardware and software data throughout an asset's lifecycle within the IT Asset Repository; ensure data elements necessary to support I&T service delivery is managed in a timely, comprehensive and accurate manner.

• Assisted in the training and mentoring of Asset Analysts; serve as an escalation point for more complex requests.

• Provided reporting to support teams, application analysts and other internal customers to proactively address data/compliance concerns, ITAM service delivery and customer's needs.

• Provided support and documentation for IT Asset Management tool sets; interface with internal I&T teams that contribute to the success of the data and integrations.

• Assisted in developing and reporting metrics highlighting the IT Asset Management service delivery.

• Participates in software compliance efforts including identifying and reporting of areas of concerns as well as provide remediation of issues.

• Participated in software license renewals; including, but not limited to, working with the end users, I&T staff, Supply Chain and vendors.

• Developed and maintains processes to gather core data elements related to asset, inventory, contract, supplier and procurement activity for import into the IT Asset Repository.

• Assisted Lead IT Analyst with activities necessary to support software licensing and compliance activities.

Associate Mainframe Assembler Engineer - FI Online, 11/2013 to 05/2015
VantivCity, STATE,

• Technical/Professional ladder at level 2 in the Applications Development discipline.

• Developed cost-effective technology solutions by creating new & modifying existing software applications.

• Assisted in system planning, scheduling & implementation.

• Provided support to end users.

• System: 24/7 Online Authorization system on Proprietary platform (not CICS)

• Product development of: ATM Driving, Card Authorizations, Acquirer Authorizations, Network (Jeanie), Gateway to Networks, Processor Interface, Internal integrations.

• Designed, implemented & tested new applications as they are needed by the business.

• Analyzed, coded, tested & documented routine enhancements made to new and/or existing programs.

• Participated in 24x7 production support on-call rotation.

• Performed troubleshooting & problem resolution for existing application software.

• Wrote specifications & coordinated project resources for application projects with minor complexity.

• Demonstrated proven knowledge in one or more applications or systems.

• Maintained current applications by analyzing process flows, researching issues & implementing system changes.

• Created detailed project plans, work tasks, target dates, etc. for small to medium size projects.

Data Analytics Graduate Certificate : Data Analytics , Expected in
University of Cincinnati - Cincinnati, OH

Currently Enrolled, Fall of 2021

BBA: Information Systems , Expected in 06/2012
University of Cincinnati - Cincinnati, OH

Carl H. Linder College of Business

BBA: Marketing – Minor: Business Administration , Expected in 06/2011
University of Cincinnati - Cincinnati, OH

Carl H. Linder College of Business


• Data Science Association - non-profit professional association member 2019

• SAM Summit 2017 Chicago - The International Business Software Managers Association (IBSMA)

• Student Volunteer, Cyber Incident Response Team (CIRT), University of Cincinnati, Cincinnati, Ohio, 2012

• AmeriCorps - The Sisters of Mount Notre Dame; National Education Volunteer, Cincinnati, Ohio, 2001 – 2002

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  • Mathematics Teacher
  • Business Analyst Software Assets, ITAM
  • Associate Mainframe Assembler Engineer - FI Online


  • Data Analytics Graduate Certificate
  • BBA
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