Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Excellent communication and interpersonal skills have been gained from many years in the customer service field. Most recently I have focused my career on classroom instruction and one on one coaching with in aviation security.

  • Critical thinker
  • Excellent interpersonal and coaching skills
  • Exceptional communication
  • Integrity
  • Team Leader
  • Customer Focused Security
  • Rapiscan AT X-ray
  • Smith's Ionscan 500DT Explosive Trace Detection
  • L3 Advanced Image Technology
  • L3 Examiner 3-DX Explosive Detection Inline System

2013 Recipient of CMH Customer Service Award

2009 Lead Officer of the Year

2009 Lead Officer of the Quarter

2007 Excellence in Leadership Award

2005 Director's Top Gun Award

2005 Excellence in Service Award

Master Security Training Instructor, 04/2011 to
Department Of Homeland SecurityAtlantic Beach, NC,

Effectively and accurately deliver class room instruction to new hires and current employees in a professional setting. Maintain excellent screening skills and job knowledge of Standard Operating Procedures. Conduct on the job training and coaching in small groups or one on one, giving productive feedback to enhance and improve officer skills. Administer and proctor exams. Maintain and input training records and data.

Lead Transportation Security Officer, 2004 to 03/2011
Securitas Security Services Usa, Inc.Hudson, MA,

Successfully create, maintain, and update daily rotation schedule for a screening team of up to 20 officers. Balance workloads and delegate responsibilities of team members to ensure efficient but non predictable screening. Schedule officer meals, breaks and training while anticipating the flow of the airline travelers and work load. Conduct daily shift briefing and uniform inspection. Monitor check point screening equipment and perform daily maintenance . Interact with the traveling public, stake holders, and law enforcement. Provide accurate written documentation in the form of shift summaries and incident reports.

Transportation Security Officer, 07/2002 to 2004
Lehigh Valley Hospital & HealthHamburg, PA,

Screen airline passengers and their bags in a professional manner in order to deter, detect and prevent the carriage of any weapons or prohibited items through the checkpoint or on to the aircraft.

Assistant Teacher, 08/1999 to 04/2000
Petlab Co.Remote, OR,

Assist in second grad class room. Providing classroom management, instructional delivery.

Owner/ Operator, 1997 to 04/1999
Tortorella Licensed Family Day CareCity, STATE,

Provided loving, nurturing , and safe childcare for up to six children in my licensed home. Provided all records, and documents and menus in accordance with the state of California license board.

Customer Service Support Agent, 1987 to 1997
Delta AirlinesCity, STATE,

Performed a variety of duties including leading a team of agents in cleaning and servicing aircraft in a timely manner in order to ensure ontime departure.

Bachelor of Arts: Psychology, Expected in 1986
California State University - Long Beach, CA

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  • California State University

Job Titles Held:

  • Master Security Training Instructor
  • Lead Transportation Security Officer
  • Transportation Security Officer
  • Assistant Teacher
  • Owner/ Operator
  • Customer Service Support Agent


  • Bachelor of Arts

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