Excellent communication and interpersonal skills have been gained from many years in the customer service field. Most recently I have focused my career on classroom instruction and one on one coaching with in aviation security.
2013 Recipient of CMH Customer Service Award
2009 Lead Officer of the Year
2009 Lead Officer of the Quarter
2007 Excellence in Leadership Award
2005 Director's Top Gun Award
2005 Excellence in Service Award
Effectively and accurately deliver class room instruction to new hires and current employees in a professional setting. Maintain excellent screening skills and job knowledge of Standard Operating Procedures. Conduct on the job training and coaching in small groups or one on one, giving productive feedback to enhance and improve officer skills. Administer and proctor exams. Maintain and input training records and data.
Successfully create, maintain, and update daily rotation schedule for a screening team of up to 20 officers. Balance workloads and delegate responsibilities of team members to ensure efficient but non predictable screening. Schedule officer meals, breaks and training while anticipating the flow of the airline travelers and work load. Conduct daily shift briefing and uniform inspection. Monitor check point screening equipment and perform daily maintenance . Interact with the traveling public, stake holders, and law enforcement. Provide accurate written documentation in the form of shift summaries and incident reports.
Screen airline passengers and their bags in a professional manner in order to deter, detect and prevent the carriage of any weapons or prohibited items through the checkpoint or on to the aircraft.
Assist in second grad class room. Providing classroom management, instructional delivery.
Provided loving, nurturing , and safe childcare for up to six children in my licensed home. Provided all records, and documents and menus in accordance with the state of California license board.
Performed a variety of duties including leading a team of agents in cleaning and servicing aircraft in a timely manner in order to ensure ontime departure.
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