(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Customer-oriented Store Manager offering over 20 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

  • Planograms
  • Time management
  • Customer service
  • Organizational management
  • Microsoft Office
  • Multitasking
  • Leadership
  • Computer literacy
  • Team management
  • Critical thinking and problem-solving
  • Communication skills
  • Operations Management
  • Retail sales
  • Employee Orientation
  • Management
  • Merchandising
  • Conflict management
  • OSHA
  • Hospitality
  • Workday
  • Technical Support
  • Project Management
  • Troubleshooting
  • Bookkeeping
  • Payroll
  • Computer skills
  • Sales
  • Computer Science
  • Loss Prevention
  • Process Improvement
  • Recruiting
  • Restaurant experience
  • Human resources
  • Retail management
  • Transportation Arrangements
  • Customer Service
  • POS Systems Knowledge
  • Active Listener
  • MS Office Proficiency
  • Floor Set Design
  • Display Resetting
  • Visual Displays
  • New Merchandise Presentation
  • Complex Problem Solving
  • Merchandise Inspection
  • Critical Thinking
  • Attention to Detail
  • Negotiation and Persuasion
  • Quality Specifications Adherence
  • Inventory Control
  • Friendly and Outgoing
Education and Training
Florida Institute of Technology Melbourne, FL, Expected in 10/2025 BBA : Business Management - GPA :
  • 3.8 GPA
Lurleen B Wallace Community College Andalusia, AL Expected in 05/2002 Associate of Arts : Computer And Information Sciences - GPA :
  • 2nd Semester, 1999 - Dean's List
  • 3.9 GPA
  • LBWCC, Student Government Vice President
  • LBWCC Ambassador Member, 2000-2002
Miami Parking Authority - Master Merchandiser
Miami, FL, 06/2022 - Current
  • Scanned shelves and product cases for expired stock to discard outdated items.
  • Displayed appropriate signage for products and sales promotions.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Communicated and coordinated planogram execution with store management.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Built product displays and placed appropriate signage for merchandise.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
Eataly - Assistant Manager of Operations
Los Angeles, CA, 12/2021 - 04/2022
  • Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Monitored new employees, evaluated training programs and reported progress to supervisors.
  • Assisted with interviewing and hiring of employee team members with appropriate skills.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
Guerbet - Lead Cashier
Mh, IN, 12/2020 - 04/2021
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
  • Processed payments promptly for customers to exceed productivity standards.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Made change on ash register, handling payments by cash, credit, debit and personal checks.
  • Answered customer questions and provided store information.
  • Increased sales opportunities by upselling and cross selling products, using tried and true creativity and persuasion methods.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Helped with purchases and signed customers up for rewards program.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
Westchester Medical Center - Production Line Leader
Valhalla, NY, 05/2019 - 04/2020
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Successfully led production team of 10 Production Line Employee's, implementing quality training and effective workflows.
  • Prepared products for shipment by packaging and labeling finished products in cardboard boxes or containers.
  • Set up and operated production machinery according to specific standards and protocols of company.
  • Helped achieve team goals by rotating production lines and daily duties to meet demand.
  • Produced quality products by palletizing, packaging and assembling finished items.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
  • Used daily system logs to document production information, discussing issues with management.
  • Monitored production line, watching for pile-ups or jams.
  • Calibrated machines to adhere to quality standards and maintain required productivity levels.
Compass Group Usa Inc - Office Manager/Music Department Manager
Phoenix, AZ, 08/1997 - 11/2007
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Used judgment and initiative in handling confidential matters and requests.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Comcast - Patient Service Representative
Port Saint Lucie, FL, 10/1999 - 11/2001
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Answered patient questions and fielded complaints to resolve issues.
  • Ran credit card batches and balanced deposits on daily basis.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Obtained proper authorization and identification to release confidential medical records.
  • Utilized technology and specialized software to maximize productivity.
  • Scheduled patient appointments and procedures.
  • Documented and managed patient information in computer system.
  • Obtained insurance verification and authorization to submit financial clearance of patient accounts.
  • Registered patients by verifying records to update computer system and patient charts.
  • Explained policies, procedures and services to patients.
  • Documented patient counters in hospital system and initiated follow-up actions.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Days Inn Hotel - Front Desk Manager
City, STATE, 01/1996 - 08/1998
  • Oversaw cash and credit card payment transactions at the front desk.
  • Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Managed tasks and responsibilities for front office employees when the team was understaffed.
  • Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
  • Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
  • Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Monitored reservations to track incoming parties and special events.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
  • Balanced hotel accounts at end of each shift.
  • Created and optimized employee schedules for shift coverage.
Canon Oil - Store Manager
City, STATE, 01/1991 - 08/1996
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Updated and maintained store signage and displays.

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    Resume Overview

    School Attended

    • Florida Institute of Technology
    • Lurleen B Wallace Community College

    Job Titles Held:

    • Master Merchandiser
    • Assistant Manager of Operations
    • Lead Cashier
    • Production Line Leader
    • Office Manager/Music Department Manager
    • Patient Service Representative
    • Front Desk Manager
    • Store Manager


    • BBA
    • Associate of Arts

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