Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Enthusiastic Leader eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of financial reports and p&l statements, life, health and annuities and training in people development. Motivated to learn, grow and excel in multi-industries.

  • General management and administration
  • Food preparation mastery
  • Mastery of data collection
  • General sales techniques
  • Mastery of customer service
  • General accounting tasks
  • Licensed (Life, Health & Annuities) Insurance Agent
  • Financial reporting mastery
Work History
07/2013 to Current
Master General Agent Bonneville International Sacramento, CA,
  • Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Built relationships with customers and community to establish long-term business growth.
  • Led targeted training programs to educate staff on product benefits and service capabilities.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Investigated and integrated new strategies to expand business operations and grow customer base.
  • Hired, supervised and coached 100 employees on sales strategies to optimize performance.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Held one-on-one meetings with agents to identify selling hurdles and offered insight, including life insurance products into how best to remedy such issues.
  • Achieved sales goals of $75,000 and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Monitored sales team performance, analyzed sales data and reported information to area managers.
  • Trained 20-25 new sales representatives per year on sales strategies and processes to reduce process gaps.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
03/2010 to 07/2013
Account Executive Gelson's Rancho Mirage, CA,
  • Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
  • Achieved sales among top 10% of salespeople in company for 3 years.
  • Mastered and constantly improved in selling process techniques, including prospecting, approach, proposal, exceptions, closing, follow-up and upsell.
  • Contributed long-term sales strategy ideas to team to promote continuing business success.
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics for Cable provider.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
01/2007 to 03/2010
Boston Market Boston Market City, STATE,
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Increased monthly staff retention rate by 12% after implementing new training programs.
  • Assessed financial statements and P&L reports to evaluate financial performance, develop targeted improvements and implement changes resulting in 12.5% growth over last year's performance.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Implemented innovative programs, including top leader program to increase employee loyalty and reduce turnover.
  • Devised and deployed successful marketing strategies, dramatically boosting store ranking.
09/2000 to 01/2007
Assistant Manager Kroger City, STATE,
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Rotated merchandise and displays to feature new products and promotions.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Drafted employee work schedules to fill coverage gaps.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Expected in
Bachelor of Science: Marketing Management
Fayetteville State University - Fayetteville, NC
Expected in
MBA: Management
University of Phoenix - Raleigh, NC,

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School Attended

  • Fayetteville State University
  • University of Phoenix

Job Titles Held:

  • Master General Agent
  • Account Executive
  • Boston Market
  • Assistant Manager


  • Bachelor of Science
  • MBA

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