Enthusiastic Leader eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of financial reports and p&l statements, life, health and annuities and training in people development. Motivated to learn, grow and excel in multi-industries.
Skills
General management and administration
Food preparation mastery
Mastery of data collection
General sales techniques
Mastery of customer service
General accounting tasks
Licensed (Life, Health & Annuities) Insurance Agent
Financial reporting mastery
Work History
07/2013 to Current
Master General AgentBonneville International – Sacramento, CA,
Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Built relationships with customers and community to establish long-term business growth.
Led targeted training programs to educate staff on product benefits and service capabilities.
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Investigated and integrated new strategies to expand business operations and grow customer base.
Hired, supervised and coached 100 employees on sales strategies to optimize performance.
Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Held one-on-one meetings with agents to identify selling hurdles and offered insight, including life insurance products into how best to remedy such issues.
Achieved sales goals of $75,000 and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
Monitored sales team performance, analyzed sales data and reported information to area managers.
Trained 20-25 new sales representatives per year on sales strategies and processes to reduce process gaps.
Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
03/2010 to 07/2013
Account ExecutiveGelson's – Rancho Mirage, CA,
Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
Achieved sales among top 10% of salespeople in company for 3 years.
Mastered and constantly improved in selling process techniques, including prospecting, approach, proposal, exceptions, closing, follow-up and upsell.
Contributed long-term sales strategy ideas to team to promote continuing business success.
Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
Boosted brand awareness, implemented promotional campaigns and employed sales tactics for Cable provider.
Serviced existing accounts on regular basis to maximize revenue.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
01/2007 to 03/2010
Boston MarketBoston Market – City, STATE,
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
Increased monthly staff retention rate by 12% after implementing new training programs.
Assessed financial statements and P&L reports to evaluate financial performance, develop targeted improvements and implement changes resulting in 12.5% growth over last year's performance.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Implemented innovative programs, including top leader program to increase employee loyalty and reduce turnover.
Devised and deployed successful marketing strategies, dramatically boosting store ranking.
09/2000 to 01/2007
Assistant ManagerKroger – City, STATE,
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Rotated merchandise and displays to feature new products and promotions.
Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Drafted employee work schedules to fill coverage gaps.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
Expected in
Bachelor of Science: Marketing Management Fayetteville State University - Fayetteville, NC GPA:
Expected in
MBA: Management University of Phoenix - Raleigh, NC, GPA:
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