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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Experienced Scuba Diver with 8 years of experience diving in diverse aquatic environments. Participant in extended dives to complete tasks. Situationally aware and technically savvy diver with acute instinct in compromising circumstances. Safety-oriented Scuba Diver well-versed in use and maintenance of highly technical equipment specific to diving operations. Physically fit and health-conscious aquatic athlete known to swim long distances. Calm and task-focused diver with acute situational awareness and extensive knowledge of process needed to dive safely and perform assigned duties. Enthusiastic Scuba Diver eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of dive planing and safety protocol and training in science of diving. Motivated to learn, grow and excel in scuba diving.

Skills
  • Team Operations
  • Hull Cleaning
  • High-Pressure Air Systems
  • Safety practices
  • Dive planning
  • Equipment breakdown
  • Responsible
  • Troubleshooting skills
  • Search and Rescue
  • Interpersonal Communication
  • Teambuilding
  • First Aid/CPR
  • Computer proficiency
  • Leadership
  • Verbal and written communication
  • Supervision
Work History
Master Diver, 03/2013 to Current
Holland ResidentalRenton, WA,
  • Inspected underwater pipelines, pilings, buoy systems and plant intakes with CCTV, digital photography and testing equipment.
  • Recovered objects beneath silt and water, connecting hooks and elevating with cranes, winches or derricks.
  • Used diver helpers, diving suits and other scuba gear properly and safely to aid in successful diving operations.
  • Exercised impeccable risk management with regular revisions to safety protocol.
  • Removed trash and pollution from sea, depending on location and need.
  • Maintained and checked equipment related to diving, including helmets, air tanks, masks and flippers for functionality and safety.
  • Reviewed all emergency procedures before each dive and followed safety protocols to protect team members.
  • Checked all personal diving equipment to identify and correct functional concerns prior to scheduled dives.
  • Maintained full understanding of dive plan and asked appropriate questions to iron out any confusing details, consistently upholding safety, efficiency and project standards.
  • Took appropriate safety precautions such as monitoring dive lengths and depths and registering with authorities before diving expeditions began.
  • Remained calm and focused, even during stressful or intense diving situations.
  • Checked and maintained diving equipment such as helmets, air tanks or gauges.
  • Discussed issues arising during dives, including equipment failures and medical problems, with immediate supervisor.
  • Developed team communications and information for meetings.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
Customer Service Assistant, 10/2016 to 08/2020
Aimbridge HospitalityBentonville, AR,
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Handled over 30 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Described and explained details about membership options to inform customers and guide purchasing decisions.
  • Helped average of 50 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Supported senior management in executive decision-making by drafting informative reports.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Capitalized on upsell opportunities by suggesting best-fit offerings from available company products and services.
  • Organized data on current trends and prepared presentations for senior leadership to highlight areas of strength and opportunities for improvement.
  • Processed membership, swim lessons,and fitness program payments and adjusted customer accounts to maintain current system data.
  • Submitted completed orders quickly to maximize delivery efficiency.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Educated customers on promotions to enhance sales.
  • Delivered prompt service to prioritize customer needs.
Barista, 02/2018 to 01/2020
StarbucksCity, STATE,
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Prioritized drink requests while managing interruptions.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Decreased waste through designing effective signage for recycling and composting.
  • Sanitized equipment, wiped down counters and tables to prevent spread of germs.
  • Trained 7 employees over 3 months.
  • Elevated customer loyalty by using coffee crafting skills and strong communication to resolve customer problems.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Educated coworkers and customers about new products.
  • Served individually made coffee drinks to over 300 customers daily.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Developed and demonstrated skillful and creative latte art to engage customers.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Complied with standards for merchandising, stocking and storing product.
  • Memorized ingredients and recipes for specialty drinks.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Cultivated ability to recall customers' names and address each by name.
  • Maintained equipment and performed minor repairs to keep coffee machines functioning properly.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
: Scuba Diving, Expected in
Scuba Schools International - Woodbridge, VA,
GPA:

Scuba Certifications

  • Diver Stress and Rescue
  • Enriched Air Nitrox
  • Night and Limited Visibility
  • Deep Diving
  • Boat Diving
  • Science of Diving
  • Perfect Buoyancy
  • Computer Diving
  • Marine Ecology
High School Diploma: , Expected in 06/2019
Garfield High School - Woodbridge, VA,
GPA:

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Resume Overview

School Attended

  • Scuba Schools International
  • Garfield High School

Job Titles Held:

  • Master Diver
  • Customer Service Assistant
  • Barista

Degrees

  • High School Diploma

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