Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Proficient In Microsoft Office and all other office duties. Highly organized and hardworking with clear focus on maintaining efficient and accurate operations with good prioritization and planning abilities.. Prepared to offer the best of my experience and skills to take on challenging new role with your company.
Skills
Documentation and control
Customer and client relations
Filing and data archiving
Scheduling
Travel planning
Microsoft Office proficiency
Verbal and written communication
Multi-Tasking
Office administration
Multi-line phone proficiency
Critical Thinking
Data Entry
Documentation and reporting
Recordkeeping
Writing reports
Budgeting
Work History
Master Cosmetologist/ Salon Manager, 02/2017 to 01/2020 Paul Mitchell Schools – Twin Falls, ID,
Met with new clients, providing effective hair consultations detailing expectations for color, style and cut
Handled in cash and credit card payments daily with 100% accuracy
Recommended products to customers to meet current needs or resolve specific concerns
Backed up reception desk by answering phones, scheduling appointments and processing payments
Responded to inquiries by phone, email and in person and scheduled over 50 appointments daily
Set up workstation and treatment room with necessary products, equipment and supplies
Double-checked inventories and stocking for entire salon treatment suite and sale areas
Increased sales by 93% in 7 months by providing exceptional service and maintaining positive and energetic attitude
Researched latest trends in hair and makeup to stay updated on color, style and technique.
Cosmetology Instructor, 03/2013 to 01/2016 Seaworld Parks – Orlando, FL,
Conducted on-the-job training classes and demonstrated principles, techniques, procedures and methods of diverse subjects
Responsible for upholding all State Sanitation and regulations on clinical floor
Promoted advancement of professional skills for securing certification, employment, leadership development
Used variety of teaching techniques to encourage student critical thinking and discussion in Cosmetology course
Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties
Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students
Created detailed and comprehensive lesson plans based on Colorado state cosmetology curriculum
Developed and maintained effective frameworks, standards and requirements
Prepared course objectives to follow school's curriculum standards established by school and state
Developed modern curriculum based on current hairstyle, nail and skin care trends
Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock
Presented at industry conferences to audiences of up to 150 students and professionals
Tracked class attendance and student progress
Organized hair shows and competitions for students
Achieved score of 95% from 75% on overall state board passing rate of student body
Developed program to work with students and increase interest in higher learning.
Planned, implemented, monitored and assessed classroom instructional program.
Conducted practice exams for 150 students including both theoretical and practical sections.
Educator , 05/2012 to 03/2013 Paul Mitchell The School Colorado – City, STATE,
Chose materials and developed lesson plans to enhance skills for individual students.
Conducted frequent inspections and basic maintenance on equipment to keep every machine in proper working order for expected student needs.
BDC Service Representative, 02/2010 to 11/2011 Mercedes Benz Of Honolulu – City, STATE,
Educated customers about billing, payment processing and support policies and procedures.
Assessed caller accounts to determine benefits, identify service needs and resolve issues.
Entered customer interaction details in database to track requests, document problems and record solutions offered.
Resolved customer issues over phone with 80-100 customers daily.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Education
Dental Assisting 1 Certificate: Dental Assisting , Expected in 2019 Lake Norman Dental Assisting School - Mooresville, NC, GPA:
Completed coursework in:
Radiology
Sterilization Infection Control
Dental Assisting Chairside
Dental Emergency
Nitrous Oxide
Dentrix Software
NC Cosmetology License: Cosmetology, Expected in Paul Mitchell The School - Gastonia, NC, GPA:
High School Diploma: , Expected in 2005 East Lincoln High School - Denver, NC GPA:
Certification: Microsoft Office, Expected in 02/2020 E Learning Group - Online Courses, GPA:
Coursework in Microsoft Office 2016 , Excel, Outlook, Access, Powerpoint, Word, and Office 365
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