Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Billingual Master Cosmetologist for 21 years creating a welcoming environment to help every individual feel pampered. Talented professional catering to client needs through effective communication and active listening skills. Promoting knowledge in all latest hair trends.
Skills
Strong Communication Skills
Customer consultation
Customer service
Problem resolution
Organization
Regulatory Compliance
Trend expert
Outstanding client retention
Emotional Support
Relationship development
Decision Making
Tool, Equipment and Surface Sanitizing
Time Management
Product Sales
Supply Ordering and Maintenance
Work History
06/2019 to 08/2020Master CosmetologistHyatt Hotels Corp. | Lakeland, FL,
Consulted with new clients, asking appropriate questions to understand needs and expectations for hair color, style and care.
Researched latest trends in hair and makeup to stay updated on color, style and technique.
Maintained client treatment records and designed long-term care programs for return customers.
Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base.
Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Kept detailed records of customer information and services provided to increase return customers.
03/2016 to 09/2017Master CosmetologistHyatt Hotels Corp. | Las Vegas, NV,
Consulted with new clients, asking appropriate questions to understand needs and expectations for hair color, style and care.
Maintained client treatment records and designed long-term care programs for return customers.
Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Consistently received positive performance reviews from guests.
Kept detailed records of customer information and services provided to increase return customers.
Education
Expected in 06/2021Associate of Science | Social Sciences EducationWest Hills Community College, Lemoore/Coalinga, GPA:
Continuing education in SOWK
Expected in 12/2001 | Cosmetology EducationLawrence Beauty College, Hanford, CA, GPA:
Expected in 06/1995High School Diploma | Avenal High School, Avenal, CAGPA:
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