Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Ambitious Master stylist with 15 years of hands-on experience verifying transaction information, obtaining authorization of payments and scheduling and preparing disbursements. First-rate administrative, data entry and organizational skills. Diligent and meticulous professional commended for quickly and accurately learning new procedures.
Skills
Customer Service
Makeup applications
Trendy hair coloring, including highlighting, balyage, color correction, fashion colors, and grey coverage.
Permanent makeup
Special occasion hair and makeup
Product sales
Product expertise
Customer consultation
Inventory Control
Lash and eyebrow maintenance
Relationship building and management
Waxing service provider
Outstanding client retention
Work History
05/2005 to Current
Master CosmetologistHyatt Hotels Corp. – Indianapolis, IN,
Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base by 130 people.
Researched latest trends in hair and makeup to stay updated on color, style and technique.
Consulted with new clients, asking appropriate questions to understand needs and expectations for hair color, style and care.
Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
Offered highly skilled and diverse salon services to over 7 daily customers, including cuts, color services and extensions.
Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon with over 30 daily customers.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Processed payments by entering sales in register.
Spoke with clients regarding health history, expectations, services and procedures for over 100% customer satisfaction.
Expanded client base by 60% through direct referrals.
Styled hundreds of people for hundreds of events including hair and makeup.
Consistently received positive performance reviews from guests.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Sanitized and organized station and tools by using all rules, regulations and guidelines from DORA and OSHA.
Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
Booked over 30 daily customer appointments using the Vagaro system.
04/2012 to 04/2014
Server and BartenderBuffalo Wild Wings – City, STATE,
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Kept register accurate through correct billing, payment processing and cash management practices.
Managed food resources, memorized orders and coordinated service in 50- table restaurant.
Prepared beverages and filled food orders for customers.
Greeted and maintained relationships with regular customers.
01/2005 to 03/2008
Server and TrainerESPN Zone – City, STATE,
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Kept register accurate through correct billing, payment processing and cash management practices.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Prepared beverages and filled food orders for customers.
Greeted and maintained relationships with regular customers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Checked identification to enforce age regulations for alcoholic beverages.
Coordinated 20 events throughout 3 banquet spaces, including weddings, reunions, and corporate meetings.
Managed food resources, memorized orders and coordinated service in 100- table restaurant.
Education
Expected in 08/2007
License: Beauty Academy of Cosmetology Arts - Denver, CO, GPA:
Expected in
: Business Metropolitan State University of Denver - Denver, CO GPA:
Expected in 05/2004
High School Diploma: Thornton High School - Thornton, CO, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
