- Customer Service/Communication: Inform passengers of the rules and procedures to get them processed through accurately and in a timely manner. Treat passengers with respect and assist with their needs. Maintain positive communication with stakeholders and passengers.
- Perform the tasks needed and maintains awareness while training others to accomplish the mission at hand.
- Adapt to a continuously changing environment when needed.
- Works well with team members to make the job run smoothly.
- Flexible, committed, dual function Transportation Security Officer. Noticed for attention to details at extremely busy checkpoint in stressful situations.
- Ability to stay calm, use decisiveness, honest, and communicate well with others.
- Well-developed communication and interpersonal skills from over 4 years of experience in a fast-paced customer service environment. Strong follow-through and time management skills. Well-developed communication and interpersonal skills from over 4 years' experience in an environment dealing with customers.
- Loyal, possess strong common sense with a keen sense of humor, and commitment to a job well done.
- Trained to help other officers on the job. Government security clearance.
- Able to make difficult decisions in stressful situations.
Three years Law Enforcement / Security background with the United States Air Force. - Leadership capabilities, team and individual working abilities.
- Ability to perform security- related duties which involve multi-tasking of processes to ensure situational awareness and security of persons or places.
- Capable of providing front line security protection to air travelers, airports, and airplanes.
- Perform wanding of individuals, standard pat down searches, operate x-ray machines, screen baggage, and review tickets.
| - Identify dangerous objects on passengers and in baggage or cargo, and prevent these objects from being transported onto aircraft.
- Use diverse electronic detection and imaging equipment.
- Capable of resolving simple, informal complaints of employees and referring others such as grievances and appeals to the supervisor, or an appropriate management official; and serving as coach, facilitator, and negotiator in coordinating team initiatives and in consensus building activities among team members. Able to provide input to supervisors and managers concerning a variety of human resources matters including, but not limited to, employee performance, promotions, reassignments, awards, and etc.
- Train team members, monitor and report the status and progress of work, and represent the team communicators with the supervisor or manager for the purpose of obtaining resources.
- Capable of assisting management and Law Enforcement Officers with inquiries or investigations that may be initiated against a regulated party; participate in informing briefings concerning sensitive information.
- Ability to develop preliminary incident information for LEOs and superiors, and writing various types of communications, reports, and documents that are germane to the work performed.
- Share other information, knowledge, and expertise with team members while performing the role of On the Job Training Monitor.
- Give briefings or speeches at work and non-work related settings.
- Work with team members every day to accomplish a goal.
- Ability to train newly hired officers and make them feel comfortable when speaking to passengers to deliver information for screening procedures in a manner as to where they will understand.
- Ability to change own behavior to adjust to other people.
- Exercise patience and self-control when faced with difficult passengers or situations.
- Takes in and recalls incoming visual information and uses it to make judgments while carrying out screening duties.
|