Master Behavior Detection Officer, 06/2012 to Current Securitas Security Services Usa, Inc. – Kelso, WA,
Behavior Officer duties include performing passive observation and engaging in voluntary encounters with the public to determine whether individuals may be involved in harmful activities against transportation systems.
Use seasoned experience and knowledge of the work and governing law, regulations, policy, and procedures, to independently complete the majority of work without the need to refer issues to a superior for decision.
Develop an understanding of the anticipated composition of travelers associated with flights or other modes of transportation, and the behaviors to be expected and assess deviations from those behaviors.
Assess multiple individuals simultaneously and use defined methods to detect unusual behavior.
Use established factors to determine whether elevated suspicion exists that might indicate an individual is involved in harm.
Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
Transportation Security Officer, 04/2010 to 06/2012 Taylor Corp – Waynesboro, VA,
SCREENER: Perform thorough screening of passengers and their luggage consistently at busy checkpoint and in baggage area.
Detect suspicious behavior in passengers and engage with my coworkers to refer them for additional screening if needed.
Ability to identify dangerous prohibited items. Operate, calibrate, perform daily maintenance, and train other screeners on the X-Ray machine, Explosive Trace Detection System, Walk Through Metal Detector, Standard Pat Downs, Bag Checks, and Persons with Disabilities.
Enumerator, 02/2010 to 05/2010 Department Of The Air Force – Sheppard Air Force Base, TX,
Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for conducting interviews.
Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws.
Explained the purpose of the census interview, answered residents' questions, elicited information following a script, and recorded census data on forms.
COMMUNICATION/INTERPERSONAL SKILLS: Assessed quality control levels on selected addresses, determined which samples passed or failed, and maintained records for quality control verification.
ATTENTION TO DETAIL: Complied with accuracy standards while maintaining high production rates.
Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties. Met daily with supervisor to review and submit work, and receive additional instructions
Package Handler, 09/2009 to 09/2009 UPS – City, STATE,
Provided services to the main clients of the company.
Responsible for promoting new packages of the company.
Responsible for solving the queries of the customers.
Sorted and loaded trucks to deliver packages.
Ability to solve the customer's problems and doubts.
Excellent communication skills.
Excellent knowledge of English language.
Politeness.
Good working stamina.
Security Forces, 08/2005 to 03/2009 United States Air Force – City, STATE,
Entered, updated, and retrieved information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
Demonstrated the ability to patrol and watch buildings or alarm sites for unauthorized individuals.
Maintained positive entry and exit onto Air Base by checking individuals' credentials and vehicle information against watch lists.
Maintained entry and exit of pedestrians into PL4 Resources building.
Responded to Domestic Abuse situations as well as Suicide Situations.
Ability to write tickets and do reports involving accidents.
Trained to operate machinery that detects explosives, drugs, and weapons.
Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
Responded quickly to medical emergencies, bomb threats and fire alarms.
Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.
Investigated calls and complaints involving fire, theft, accident and hazard reports.
Answered alarms and investigated disturbances.
Issued security badges and visitor passes to all guests.
Checked passes and credentials of persons seeking to enter the
Inspected parking lot to verify that vehicles were properly parked and displayed parking permits. property.
Highlights
Customer Service/Communication: Inform passengers of the rules and procedures to get them processed through accurately and in a timely manner. Treat passengers with respect and assist with their needs. Maintain positive communication with stakeholders and passengers.
Perform the tasks needed and maintains awareness while training others to accomplish the mission at hand.
Adapt to a continuously changing environment when needed.
Works well with team members to make the job run smoothly.
Flexible, committed, dual function Transportation Security Officer. Noticed for attention to details at extremely busy checkpoint in stressful situations.
Ability to stay calm, use decisiveness, honest, and communicate well with others.
Well-developed communication and interpersonal skills from over 4 years of experience in a fast-paced customer service environment. Strong follow-through and time management skills. Well-developed communication and interpersonal skills from over 4 years' experience in an environment dealing with customers.
Loyal, possess strong common sense with a keen sense of humor, and commitment to a job well done.
Trained to help other officers on the job. Government security clearance.
Able to make difficult decisions in stressful situations.
Three years Law Enforcement / Security background with the United States Air Force.
Leadership capabilities, team and individual working abilities.
Ability to perform security- related duties which involve multi-tasking of processes to ensure situational awareness and security of persons or places.
Capable of providing front line security protection to air travelers, airports, and airplanes.
Perform wanding of individuals, standard pat down searches, operate x-ray machines, screen baggage, and review tickets.
Identify dangerous objects on passengers and in baggage or cargo, and prevent these objects from being transported onto aircraft.
Use diverse electronic detection and imaging equipment.
Capable of resolving simple, informal complaints of employees and referring others such as grievances and appeals to the supervisor, or an appropriate management official; and serving as coach, facilitator, and negotiator in coordinating team initiatives and in consensus building activities among team members. Able to provide input to supervisors and managers concerning a variety of human resources matters including, but not limited to, employee performance, promotions, reassignments, awards, and etc.
Train team members, monitor and report the status and progress of work, and represent the team communicators with the supervisor or manager for the purpose of obtaining resources.
Capable of assisting management and Law Enforcement Officers with inquiries or investigations that may be initiated against a regulated party; participate in informing briefings concerning sensitive information.
Ability to develop preliminary incident information for LEOs and superiors, and writing various types of communications, reports, and documents that are germane to the work performed.
Share other information, knowledge, and expertise with team members while performing the role of On the Job Training Monitor.
Give briefings or speeches at work and non-work related settings.
Work with team members every day to accomplish a goal.
Ability to train newly hired officers and make them feel comfortable when speaking to passengers to deliver information for screening procedures in a manner as to where they will understand.
Ability to change own behavior to adjust to other people.
Exercise patience and self-control when faced with difficult passengers or situations.
Takes in and recalls incoming visual information and uses it to make judgments while carrying out screening duties.
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