Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Responsible Resident Specialist with hands-on property management practice. Experience managing rent collections and payments, preparing legal documents and handling resident concerns. Knowledgeable about security policies, Resident resources and strategies for building strong and productive relationships with residents, staff and colleagues. Positive, upbeat and clear communicator with good interpersonal, multitasking and problem-solving abilities. Proficient in updating logs and filing reports.

  • Customer Service
  • Staff supervision
  • Organizational Skills
  • Problem Resolution
  • Team Building
  • Regulatory Compliance
  • Strong leader
  • Payment processing
  • Verbal communication strength
  • Highly motivated self-starter
Work History
Master Barber/Master Stylist, 08/2019 - 03/2020
The Michaels Organization Washington, DC,
  • Assisted in daily management activities in order to facilitate professional environment
  • Completed full and partial shaves with clippers and standard and straight razors
  • Cleaned work areas and sanitized equipment
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Resident Specialist, 02/2019 - 07/2019
Balfour Beatty Investments City, STATE,
  • Enforced policies and safety standards
  • Accepted Payments for Lock & Keys, Lock Outs, and Self-Help Supplies
  • Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes
  • Promoted positive relations between residents and staff
  • Attended and assisted with resident events and activities as required
  • Supported personal needs of residents dealing with diverse conditions
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Strategized to improve resident care and satisfaction and attend daily meetings with directors to advocate for resident needs
  • Handled 20 calls per hour to address customer inquiries and concerns
Assistant Manager/Master Stylist, 11/2010 - 06/2018
Gino Morena Enterprises, LLC City, STATE,
  • Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance
  • Assigned duties or work schedules to employees for adequate shift coverage
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
  • Delivered highest customer satisfaction through responsive, consistent, positive and professional interactions
  • Managed, developed business plans in most efficient and profitable manner, consistent with company's goals and objectives
  • Performed general administration tasks such as software data entry, scheduling appointments, filing, typing and answering phones
  • Managed over 50 customer calls per day
  • Demonstrated ability to communicate effectively both verbally and in writing with employees, superiors, colleagues, and individuals inside and outside company
  • Trained team members in successful strategies to meet operational and sales targets
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
  • Conducted staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations
  • Supervised team of twelve employees and provided feedback on performance
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
  • Maintained positive customer relationships by responding quickly to customer service inquiries
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
Stylist/Manager, 10/2008 - 10/2009
Jaafar Tazi Hair Salon City, STATE,
  • Provided excellence in customer service to all levels and types of people
  • Booked over 100 daily customer appointments in POS system
  • Handled payment transactions using point of sale software to maintain accuracy and payment processes
  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate services
  • Developed new customer relationships and interacted with existing customers to increase sales
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
  • Managed customer complaints and concerns effectively and promptly
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences
  • Evaluated client needs, recommended treatments, strategy to achieve desired result, while maintaining hair health
  • Handled payment transactions using company software to maintain accuracy and payment processes
  • Recorded client payments and payment information daily with 100% accuracy rate
  • Processed payments by entering sales in register Offered highly skilled and diverse salon services to over 100 daily customers, including cuts, color services and extensions
Master of Science: General Administration, Expected in
Central Michigan University - Mount Pleasant, MI

The Master of Science Degree in General Administration was developed to meet my educational needs and interests of administrators in both the public and nonprofit sectors. The MSA degree is for professional administrators seeking to develop a broad range of current management and leadership skills. The MSA administration course recommended that I have a background in statistics, accounting, management, financial, organizational, leadership and "people skills" I needed for success in any professional business. Earning my master's degree gave me more in-depth understanding of my specialty and career focus. It suggested expertise and credibility in those particular fields that allowed me to have more freedom within that field. The MSA program helped increased my knowledge in management leadership, and administration skills, which gave me an advantage at a time when many employers are raising their educational requirements for emerging positions.

Certification: Real Estate, Expected in
Real Estate University - Wilton, CT,

This course is required to satisfy the educational requirements needed to sit for the real estate sales licensing exam and to obtain your real estate license offered through the Department of Consumer Protection/Real Estate Commission. The course is also popular with future or current real estate investors, landlords, tenants, and others who are interested in real estate and want to learn more. The course covers real estate law, fair housing, agency relationships, listings and sales, zoning, environmental issues, financing and more. National concepts and Connecticut state-specific concepts are addressed in full detail.

Bachelor of Science: Business Administration, Expected in
University of Bridgeport - Bridgeport, CT

The Bachelor's degree in Business Administration major provides the maximum flexibility in course selection for me to fulfill both personal and professional goals. Upon completion of University and College core requirements, I pursued a unique combinations of study to satisfy my specific purpose.

This includes combining study from two or three of the major disciplines of study within the college including those disciplines not listed in this catalog such as Economics and Management Information Systems, and combinations with other colleges at the University. In all cases, the program must be approved by the student’s faculty advisory.

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Resume Overview

School Attended

  • Central Michigan University
  • Real Estate University
  • University of Bridgeport

Job Titles Held:

  • Master Barber/Master Stylist
  • Resident Specialist
  • Assistant Manager/Master Stylist
  • Stylist/Manager


  • Master of Science
  • Certification
  • Bachelor of Science

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