Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Hardworking and knowledgeable Administrative Professional well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities. Dedicated Account Manager successful at handling high account volumes and tough customers. History of working hard to achieve and exceed expectations. Expert salesperson and team leader. Organized with more than 30 plus years of experience providing detailed, hands-on corporate leadership. Knowledgeable in recruiting staff and handling customer complaints. Creates and implements effective marketing and promotional campaigns to exceed company expectations. Cheerful and upbeat independent and team player with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues. Creative and engaging Account Manager bringing many years' dynamic and diverse management experience in large-scale in financial, automotive and health, government fields. Accomplished in demonstrating essential business acumen and focus through budgetary and deadline adherence, innovative sales techniques and concept solutions, marketing and self starter. Visionary leader adept in aligning organizational business goals with quality work to achieve consistent success.

  • Physical power
  • Reflective listening
  • Strong manual dexterity
  • Front desk management
  • Sales and marketing
  • First Aid/CPR
  • Supervision
  • Friendly, positive attitude
  • Conflict resolution
  • Fast Learning
  • Crisis Intervention
  • Compassionate
  • Body mechanics
  • Understands clients needs, upsell spa services
  • Administrative procedures
  • Ability to make contacts
  • Social skills
  • Organization
  • Time management
  • Organizational skills
  • Troubleshooting
  • High Attention To Detail
  • Problem-Solving Skills
  • Referrals And Networking
  • Experience
    04/2008 to 12/2012 Massage Technician, Physio Therapy Walgreens | Midlothian, VA,
    • Assisted with basic bookkeeping needs such as filing and maintaining over 100 clients' records.
    • Collected detailed client information to create individualized plans to relieve pain, improve circulation, rehabilitate injuries and increase relaxation.
    • Double-checked inventories and stocking for multiple treatment and sale areas.
    • Devised informational marketing ads and pamphlets to bring in additional clients.
    • Discussed body treatment needs and expectations with clients to maintain 100% customer satisfaction.
    • Increased sales over months by providing exceptional service and maintaining positive and energetic attitude.
    • Used marketing and business to sell spa retail items and gift cards.
    • Gave clients individualized suggestions for stretching, strengthening, postural and relaxation techniques.
    • Worked with numerous clients per week performing variety of therapeutic massages, including pregnancy, sports, deep tissue and Swedish.
    12/1985 to 06/2012 Administrative Assistant Lawrence Livermore National Laboratory | City, STATE,
    • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
    • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
    • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
    • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
    • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
    • Increased accuracy by verifying data while processing incoming and outgoing checks and wire transfers.
    • Conducted research using various media sources to obtain relevant data for staff requirements.
    • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
    • Tracked and submitted employee timesheets to accounting department for payroll processing.
    • Prepared packages for shipment by generating invoices and setting up courier deliveries.
    • Conducted market surveys and industry studies to identify need and demand for new clientele.
    • Managed building access by supplying key cards to employees and visitors.
    • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
    • Arranged travel and hotel accommodations for international and domestic business meetings and trips.
    • Developed administrative processes to achieve organizational objectives and improve office efficiency.
    • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
    • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
    • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
    • Conducted and initialized background checks for potential employees, using ISIS Software. Direct submissions to the Department of Energy Field Offices.
    05/1998 to 12/1999 Call Center Representative/Account Analyst Providian Financial Services | City, STATE,
    • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
    • Asked probing questions to determine service needs and accurately input information into electronic systems.
    • Documented customer inquiries and feedback, including service delivery suggestions in company database.
    • Resolved average of thousands inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
    • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
    • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
    • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
    • Ranked in top 4% for customer satisfaction among team members competing debt management representatives.
    • Accurately documented calls and caller information in-house software and made updates to data as needed.
    • Trained new employees on systems and mainframe processes to promote efficiency and productivity team-wide.
    • Maintained high-volume workload within fast-paced environment by assisting numerous clients per hour and consistently meeting performance benchmarks.
    • Analyzed reports on improvements to bring effectiveness to debt management department, improving efficiency 100%.
    • Consulted with customers to determine best methods to resolve service and billing issues.
    • Documented conversations with customers to track requests, problems and solutions.
    • Negotiated with over hundreds of vendors to expedite product shipments and backorders.
    • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
    • Completed up to maximum incoming calls per day according to assigned call list.
    • Resolved hundreds of inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
    Education and Training
    Expected in | Business Admin, Allied Health Chabot College, Livermore, CA, GPA:
    Expected in | Professional, Technical, Business, And Scientific Writing Delta College, Stockton, CA, GPA:

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    Resume Overview

    School Attended

    • Chabot College
    • Delta College

    Job Titles Held:

    • Massage Technician, Physio Therapy
    • Administrative Assistant
    • Call Center Representative/Account Analyst


    • Some College (No Degree)
    • Some College (No Degree)

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