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Marking Receptionist Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 15 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Responsible administrative assistant possessing first-rate scheduling, telephone and documentation abilities. Service-oriented individual with expertise in preparing and modifying documents, coordinating meetings and trips and preparing responses on behalf of company. Committed to establishing stellar rapport with clients of diverse backgrounds.

Skills
  • Organization and efficiency
  • Meticulous and organized
  • Office equipment operations
  • Multi-line telephone skills
  • Business operations understanding
  • Project coordination
  • Security understanding
  • Microsoft Office Specialist Certified
  • Flexible
  • PC proficient
  • Service-oriented mindset
  • Multitasking ability
  • Data entry
  • Tech-savvy
  • Multitasking and prioritization
  • Merchandise stocking
  • Store opening and closing
  • Punctuality
  • Training and coaching
  • Hard-working
  • Customer relations
  • Payment processing
  • Schedule coordination
  • Customer greeting
  • Issue resolution
  • Cash register operation
  • Coin counting
  • Product recommendations
  • Scanner operations
Experience
Marking Receptionist , 10/2019 to 04/2020
ChelcoDefuniak Springs, FL,
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Rendered information to callers and drafted office emails.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Coordinated and communicated with 25 clients daily to gather pertinent information.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Responded to customer concerns and issues by communicating policies in order to resolve their concerns.
  • Organized and updated 5 schedules and monthly calendar obligations for various levels of management and staff.
  • Organized and booked travel plans and itineraries, including transportation and overnight accommodations for clients, staff and leaders.
  • Assisted 25 visitors per day by directing to appropriate personnel and answering average of 50 calls and emails daily.
  • Checked documents for proper formatting, grammar and spelling with Microsoft Word, excel and powepoint.
  • Scheduled and confirmed appointments.
  • Processed payments and updated accounts to reflect balance changes.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Managed more than 50 incoming calls per day.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Answered calls to help over 50 customers each day.
Member Service Representative, 02/2010 to 04/2018
Chenega CorporationWarren, MI,
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Offered exceptional customer service to differentiate and promote company brand.
  • Maintained strong knowledgebase of product options and sales promotions to better serve every customer.
  • Managed administrative requirements to keep records up to date and complete timely forms for customer needs.
  • Assisted in maintaining accurate records by verifying and updating member account information.
  • Liaised between patrons, store personnel and internal departments.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Kept member service area clean and neat with well-stocked supplies and fliers.
  • Processed over 150 cash and check deposits per day with 99% accuracy rate.
  • Cross-trained in different internal databases and service positions to help team members meet coverage demands.
  • Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Communicated information to customers about product quality, value and style.
  • Exceeded personal sales goals for 12 quarters in row.
  • Handled approximately 50 calls each day, including new sign-ups, service cancellations and cross-selling opportunities.
Shift Supervisor, 08/2004 to 03/2006
StarbucksCity, STATE,
  • Trained 25 employees in effective work procedures and performance strategies to optimize operations.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Employed security and loss prevention strategies during shift to maximize safety.
  • Created schedules and assigned jobs based on employee strengths and anticipated customer demand.
  • Enforced safety protocols to promote cost-effective and safe handling of equipment and materials.
  • Collaborated with team members to improve performance and implement training updates.
  • Conferred with human resources to recruit, onboard and mentor new team members.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Completed opening and closing duties to facilitate business operations.
  • Created and improved daily operational plans including production schedules and optimizing task flows.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Performed opening and closing procedures including setting up registers and arranging products to keep facility operations-ready.
  • Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
  • Resolved customer complaints and reported issues to senior management.
  • Created training manual for all employees to use as reference guide.
Education and Training
Associate of Science: American Sign Language And Deaf Culture , Expected in 06/2010
Grossmont College - El Cajon, CA
GPA:
  • Summa cum laude graduate

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Resume Overview

School Attended
  • Grossmont College
Job Titles Held:
  • Marking Receptionist
  • Member Service Representative
  • Shift Supervisor
Degrees
  • Associate of Science

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