LiveCareer-Resume

marketing specialist customer relationship manager resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

I am an experienced marketing specialist and customer account relationship manager. I have excellent problem solving skills, and I have a creative, detailed mindset.

Highlights
  • Adobe Illustrator
  • CRM understanding
  • Multi-media marketing
  • Account management
  • Prospecting
  • Knowledge of market trends
  • Direct mail campaigns


  • New customer acquisition
  • Money Management
  • Team Cooperative
  • Organizational Skills
  • Computer Ability
  • Budget Maximization
  • Brand development


Accomplishments
  • Received multiple merit raises for strong attention to detail, exemplary customer service and team-player attitude.
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Created and designed a number of successful marketing campaigns.
  • Surpassed all sales goals for the first two quarters of the year, and am currently on track to exceed sales goals for the current quarter.


Experience
Marketing Specialist/Customer Relationship Manager, 03/2014 - Current
Auto Plus Pep Boys Hazlet, NJ,
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
  • Addressed negative customer feedback immediately.
  • Updated and manage the official Agency page on Facebook to facilitate interaction with customers.
  • Managed the in-house advertising program consisting of print and media collateral pieces.
  • Managed all social media programs, including Internet forums, blogs, social networking applications and message boards.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
Marketing Manager, 07/2013 - 03/2014
Euronext Stockholm, ME,
  • Create various marketing campaigns to peak interest of local consumers.
  • Fully licensed in property and casualty insurance lines to better the customer experience.
  • Create goals and minimum levels of achievement.
  • Manage and track marketing efforts and return on investments.
  • Track productivity of the agency as a whole, and implement recommendations to better productivity.
  • Act as a team to promote consumer benefit.
  • Increase knowledge of myself and colleagues to benefit the agency.
Marketing Intern, 05/2013 - 08/2013
Oberweis Dairy Evergreen Park, IL,
  • Customer relationship management, handling customer claims and concerns on a daily basis along with helping customers to receive the best service possible.
  • Direct mailing is the main operation done to create contact with prospective customers.
  • Creating personalized quotes and letters for every prospect to create that acceptance feeling and to spark interest.
Crew Member, 05/2011 - 05/2013
Comoto Chattanooga, TN,
  • Foster team work to ensure the highest customer satisfaction.
  • Initiate customer sales.
  • Communicate with various types of people about product types.
  • Time management to ensure the completion of certain tasks by the given deadline.
  • Meet health inspector codes and quality standards.
  • Ensure accuracy in financial records for daily sales.
Cashier, 10/2010 - 01/2011
Berkshire Healthcare New Bedford, MA,
  • Managing cash flow during multiple sales transactions.
  • Customer service skills to enhance customer satisfaction.
  • Sales floor work directly with customers.
  • Strong verbal communication to communicate with customers about product needs.
  • Familiarize self with store layout and merchandise.
  • Promote store loyalty through credit and debit card programs.
Housekeeper, 04/2010 - 02/2011
Rapid River Lodge-Comfort Suites City, STATE,
  • Cleaning rooms for guests to exceed quality standards.
  • Organization skills used in setting the cleaning cart to help do jobs efficiently.
  • Organization of storage to achieve optimal efficiency Time management to ensure that rooms are prepared for guest arrival by the delegated deadline.
  • Follow health and safety codes when using cleaning chemicals to guarantee safety for customers and employees.
Education
Bachelor of Science: Marketing, Expected in 2013
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Southwest Minnesota State University - Marshall, MN
GPA:
Status -
  • Dean's List Honors Academic Achievement Award
  • Coursework in Marketing, Business Management and Communications
  • Social Media and Communications coursework
  • Coursework in Advertising, Marketing Management, Entrepreneurial Businesses, Marketing Research, Marketing Essentials, Microsoft Office Products, and Business Statistics
Associate of Arts: General Studies, Expected in 2012
-
Central Lakes College - Brainerd, MN
GPA: Presidents list, Deans list
Status -
  • President's List Honors Academic Achievement Award 
  • Deans' List Honors Academic Achievement Award
  • Coursework in an array of fields to better diversify knowledge
Certifications
  • Bachelor's of Science-Marketing
  • Associates of Arts Degree
  • National Society of High School Scholars Recipient
  • Property, Casualty, and Life Insurance Licenses
,
Skills
  • Advertising/Campaign Development
  • Strategic Marketing Planning
  • Customer Relationship Management
  • Time Management

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Resume Overview

School Attended

  • Southwest Minnesota State University
  • Central Lakes College

Job Titles Held:

  • Marketing Specialist/Customer Relationship Manager
  • Marketing Manager
  • Marketing Intern
  • Crew Member
  • Cashier
  • Housekeeper

Degrees

  • Bachelor of Science
  • Associate of Arts

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