Highly motivated and positive individual sculpted with insurance and benefits experience. Demonstrates strong ability to assist clients in benefit structures, provide billing and/or claim solutions timely ensuring a high level of customer service and client retention. Equally skilled in developing business relationships, undaunted by cold-office visits or new business calls. Skills Internet research and computer savvy Independent and quick learner Account reconciliation Problem-solving and crisis managing Training experience Professional and Caring
Marketing & Sales Specialist January 2006 to CurrentBenefit Services of Hawaii/USAble Life － Honolulu, HI
Responsible for day-to-day sales and marketing support and business administration Serviced benefit plans (to include health insurance, life insurance, AD&D, LTD, STD and supplemental insurance) in regards to payment, billing and claims for large corporate and union clients Provided ongoing maintenance of accounts and benefit plans with assets approximately $273 million and approximately $167 million in total revenue Assisted local office in generating approximately $5.5 million dollars in 2014 Communicated policy summary and plan benefits Responsible for day-to-day sales and marketing support and business administration Coordinated marketing activities for new products for awareness to target sales goals Constructed PowerPoint presentations based off of business requirements and updated when necessary Prepared training sessions on benefits products Trained partnering companies and unions on benefits products, communications and business processes Maintained account ledger in a database and ensures data accuracy in order to track monthly commission payments to partnering companies/unions Documented administration processes and procedures for system use Maintained sales records and creates activity reports monthly for our corporate office and with Blue Cross Blue Shield (BCBS) partner, Hawaii Medical Service Association (HMSA) Queried and supplied reports on monthly data entry, overall health sales YTD, individual rep production, memberships and breakdown of sales Supported interdepartmental staff on claims inquiries, billing issues, account reconciliations and customer service Reconciled billing and delinquency reports and maintained communication to collect monies from all clients Sets up accounts within and utilizes life insurance (LifePRO) software to administer and process policies Analyzed and researched internal and external customer issues for distribution to appropriate staff for efficient response.
Host/Trainer January 2006 to January 2009P.F. Chang's China Bistro － Honolulu, HI
Managers offered position to open and introduce P.F.
Chang's first restaurant in Hawaii with my positive and upbeat attitude.
Promoted to trainer.
Developed strong discipline to independently plan and train new hires.
Demonstrated strong leadership, composure in front of guests and ability to multi-task.
Sales Assistant/Intern January 2005 to January 2006CB Richard Ellis Hawaii, Inc － Honolulu, HI
Assisted sales professionals in identifying potential clients and researching connections for potential sales opportunities Assisted the implementation of an advertising campaign reaching over 2,000 businesses Compiled property data for clients, such as tenant surveys, summary reports, maps, status updates and presentations for listing or tenant representative assignments Gathered and coordinated materials necessary for transactions such as listing agreements, commission agreements, leases, and sales agreements Maintained accurate and up-to-date information on tenants, market availability, and leases in company databases Provided efficient, timely, informative response to clients Calculated intermediate figures (to include percentages, discounts, and/or commissions) in support of sales Gathered, prepared and distributed marketing materials to assist in developing new business for selling, leasing, and marketing of commercial real estate through ad campaigns Maintained online presence by updating active property listings in Loopnet.
Bachelor of Science : Marketing and International Business Winter, 2005University of Hawaii at Manoa UHM School of BusinessMarketing and International Business Winter
Hong Kong University of Science and Technology
AD, advertising, benefits, billing, business administration, business processes, clients, customer service, data entry, databases, database, insurance, leadership, ledger, marketing, market, marketing materials, materials, office, PowerPoint presentations, policies, presentations, processes, real estate, researching, selling, sales, trainer