(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Exceptional Business Development Representative who successfully grows brand awareness through increased market penetration and new market development. Accomplished business development executive offering expertise in generating significant company growth through lead generation, customer service and sales and marketing techniques. Passionate and motivated Case Manager offers a unique blend of communication, organizational and technical skills. Program Manager offering [Number] years in client service and case management with a strong background in public benefits, housing support and addiction treatment services. Motivated to help clients achieve self-sufficiency and financial independence. Self-directed [Job Title] and innovative thinker with a knack for developing creative solutions to complex problems. Seeking a position with the opportunity for new challenges and professional development and advancement. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. [Job Title] driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Savvy and decisive Public Health Program Manager skilled in communications, marketing and public relations. Charismatic public speaker and dedicated client advocate.
  • Creative and innovative
  • Accomplished manager
  • Persuasive
  • Product marketing specialist
  • Sales strategies
  • Special events planning
  • Pleasant demeanor
  • Excellent planner and coordinator
  • Flexible
  • Customer service-oriented
  • Superb interpersonal skills
  • Service-oriented
  • Persuasive
  • Client and community outreach
  • Culturally-sensitive
  • Relationship building
  • Personable and trustworthy
  • Excellent communication skills
  • Articulate and well-spoken
  • Exceptional communication skills
  • Strong client relations
  • Medical terminology knowledge
  • Organized
  • Efficient multi-tasker
  • Customer service-oriented
  • Project management
  • Cheerful and energetic
  • Approachable
  • Active listener
CLEVELAND STATE UNIVERSITY Cleveland, OH Expected in 1998 Bachelor of Arts : Social Work - GPA : ARTS & SCIENCES IN SOCIAL WORK Cleve. Ohio MILITARY
Academy of Health Sciences US Army Fort Sam Houston, TX Expected in 1988 Medical Specialist 300-91A10 : Medic - GPA :
Work History
BUYFUNTOYS - Marketing Internet Sales Supervisor
, STATE, 2008 - Current
  • PowerSellers achieved eBay requirements for sales volume, customer satisfaction, policy compliance, and account standing and are rewarded with exclusive benefits to recognize their contributions to the success of the eBay Community!.
  • What is a Top-rated seller?.
  • Top-rated sellers are PowerSellers who have achieved the highest levels of customer satisfaction and receive additional benefits to recognize this achievement.
  • All levels of PowerSellers are eligible for Top-rated seller status.
  • Developed pricing strategies while balancing firm objectives with customer satisfaction maximization.
  • Directed and coordinated marketing activities and policies to promote products and services.
  • Applied sales forecasting techniques and strategic planning to verify sales and profitability of products, lines and services.
  • Coordinated and participated in promotional activities and trade shows.
  • Identified value propositions and key messages for all of the company’s marketing campaigns.
City, STATE, 03/2010 - 07/2010

  • Established and maintained external communications calendar, and managed scheduled assignments.
  • Trained all new personnel.
  • Communicated with individuals of all ethnic and cultural backgrounds on a daily basis.
  • Publicized community services to maintain positive public relations with community members.
  • Adhered to all confidentiality requirements at all times.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Managed work flow to exceed quality service goals.
Residential Property Management - Office Supervisor / Property Manager
City, STATE, 07/2000 - 05/2007
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Communicated effectively with owners, residents and on-site associates.
  • Managed all internal, external and crisis communications.
  • Represented the organization to customers, the public, government officials and other external sources.
  • Developed innovative marketing and PR strategies.
  • Planned and organized seminars, meetings and retreats.
, , Current - Current
  • Performance Review Always goes above and beyond in everything you do! Thank you for your dependability and always being there for us.
  • 2010 US Department of Commerce) Jessica exemplifies excellent customer service.consistently thinks outside the box and finds creative ways to solve customer problems.Identifies opportunities to increase customer retention and satisfaction through the use selling strategies and excellent communication skills.well organized, with the ability to multitask and prioritize workload.documents in detail all interactions with customers." (2008 Performance Review, RPM) Our tenants routinely rave about the above-and-beyond service and personalized attention they receive from Jessica.highly resourceful.a customer service professional." (2007 Performance Review, RPM) Handles the demands of a high-volume customer service desk with ease.exemplary customer service and complaint handling skills.
  • dedicated and reliable." (2005 Performance Review, Amish Craft Builders).
ARMY, benefits, excellent communication, customer satisfaction, excellent customer service, customer service, Microsoft Office, Word, office equipment, Quickbooks, selling, sales, well organized
Additional Information
  • Awards "Top Performer" Award, 2007, 2008 Eight-Time "Employee of the Month," 2004 to 2008 Top-rated Powerseller Outstanding Achievement awards Jan 2008- current.

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School Attended

  • Academy of Health Sciences US Army

Job Titles Held:

  • Marketing Internet Sales Supervisor
  • Office Supervisor / Property Manager


  • Bachelor of Arts
  • Medical Specialist 300-91A10

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