marketing events coordinator customer service resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary
I am a high-energy, self-motivated person who thrives in a fast moving environment. I am not afraid to start from scratch and build something amazing.  Event planning and creating a wonderful "experience"​ is my passion; exceptional customer service is my number one. I am creative, ambitious and performance driven.
Core Qualifications
  • Results-oriented
  • Client-focused
  • Client Relations
  • Customer Service
  • Contract negotiation/review/drafting
  • Marketing
  • Creative Problem Solving
  • Operations management
Marketing & Events Coordinator Customer Service, 01/2009 to Current
Umpqua BankLos Molinos, CA,
  • Park Programming Saturdays @ Stinson Concert Series.
  • Created the free community Saturdays @ Stinson Concert Series for Stinson park.
  • Promote and attend each Saturday night concert
  • Address thousands from the stage and welcome everyone to the park
  • Work closely with the corporate business owners to gain sponsorship money to present "free" concerts for the community
  • Publicly thank the corporate sponsors who I contracted and negotiated with for that season
  • Network with local businesses to participate at the concerts to share their business product
  • Reach out to area restaurants to participate and provide vending at the community concerts
  • Provide fun activities for kids such as face painting, balloon artist etc.
  • Schedule and manage all shifts for the security team and the off-duty police
  • Use social media for all activities, tenant specials, and events
  • Responsible for developing, designing, and creating events
  • Continually work closely with the tenants to enhance business presence
  • Research and hire all live entertainment for annual concert series
  • Work with regional and national acts for music festivals
  • Work with regional and national vendors for music festivals
  • Negotiate pay with all entertainment for services
  • Handle all invoices and payment to entertainment and vendors
  • Park Rental - Screen all event rental applicants
  • Handle all rental documents
  • Meet with event organizer to review rental contract
  • Review a step by step checklist to create the best event
  • Have regular planning and logistic meetings up the day of event
  • Attend set up, event, and tear down
  • Handle all events from start to finish
  • Negotiate contracts with vendors and distributors
  • Handle all event invoicing and payments
  • Handle certificate of insurance and licensing
  • Handle small private parties to large scale two-day beer festivals
  • Work with national organizations such as Susan G. Komen, Cystic Fibrosis Foundation, National MS Society, American Diabetes Association, ALS, and handle their annual walks and runs Handle most every non-profit fundraiser walk/run in Omaha, NE.
  • Developed interest from other events which in turn moved their event to Aksarben Village Marketing
  • Formulate, direct and coordinate marketing activities and policies to promote Aksarben Village
  • Host planning meetings and create marketing strategies for each tenant
  • Knowledge of media production, communication, and dissemination techniques and methods.
  • Research alternative ways to inform and entertain using social media platforms
  • Responsible for the Marketing/Promotion Budget
  • Handle all invoicing and incoming payments for each event
  • Work with local television news station on commercials/website presence on their community page
  • Work with the local newspaper listing activities happening in Aksarben Village
  • Work hard to trade services and get items donated to save the company money
  • Each attendee is received and welcomed at each event
  • Building relationships with the community is my strong suit
  • Listening and communicating with the public is a daily plan
  • Go over and beyond to create the best experience for every visitor
  • Develop pricing strategies, balance objectives and work for the event organizer
  • Organize and attend every event creating bond with regular attendees and event organizer
  • Property Management
  • Work closely with the property manager on common areas such as landscaping, maintenance, irrigation and electrical
  • Work with the security solution of Aksarben Village and create a schedule of service for each event
  • Provide checklist of event to property management team for preparation of venue
  • Work hand in hand with maintenance crew and provide schedule of events, times and duties for each
  • Attend weekly staff meeting to report the past and present event and marketing schedules
  • Work hand in hand with property manager on the budget for Stinson Park and Aksarben Village.
  • Prepare income/expense reports monthly and have stayed on track each year.
Executive Assistant to the President, 1995 to 2009
American Advanced Management, Inc, ,
  • Scheduled all personal/professional appointments
  • Handled all travel arrangements
  • Worked on presentations and materials for meetings
  • Handled all correspondence and mail incoming and outgoing
  • Coordinated meetings, greeted clients, answered multi-line phones, maintained files
  • Provided support in decision making Coordinated all office events and company outings
  • Coordinated annual fundraiser golf tournament for non-profit organization helping at-risk youth for 10 years
  • Helped organize two company name changes and location moves
  • Helped open Las Vegas office and coordinated all start up business processes.
Executive Assistant, 1989 to 1995
City Of Omaha Mayor's OfficeCity, STATE,
  • Handled day to day office tasks for the Mayor's Assistant Handled daily calendar and scheduled meetings Took minutes in Department Directors meetings Corresponded with government officials Worked on Request for Proposals Worked on City Policy and Procedures Manuals Worked closely with the ADA Committee Worked closely with the City Council members and Department Directors 2.
Business Degree: , Expected in to Nebraska College of Business - ,
GPA: GPA: 4.0
GPA: 4.0
: , Expected in to Daniel J. Gross High School - ,
Professional Affiliations
First Responders Foundation Board of Directors
TeamMates Mentoring Program, Mentor
American Heart Association - Executive Leadership Team
American Heart Association - Go Red for Women Campaign
Rough & Ready Rodeo Volunteer for Special Needs Children
Aksarben's River City Rodeo & Stock Show - Trail Boss & Vendor Operations Alegant Creighton Health Foundation - Earn Your Scrubs Program Alumni Ronald McDonald House - Serve food to families being housed during child's medical treatment
Brush Up Nebraska Paint A Thon
I enjoy water skiing, snow skiing, hiking, camping, and biking.  I watch and attend college football games and professional hockey games.  
Client Relations, customer service, negotiations, decision making, designing, invoicing, irrigation, listening, marketing strategies, marketing,  media production, meetings, organizer, police, presentations, pricing strategies, profit, Programming, Promotion, Property Management, Proposals, Research, social media platforms, phones, television, travel arrangements, website

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Resume Overview

School Attended

  • Nebraska College of Business
  • Daniel J. Gross High School

Job Titles Held:

  • Marketing & Events Coordinator Customer Service
  • Executive Assistant to the President
  • Executive Assistant


  • Business Degree

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