Reliability and integrity are qualities that are paramount in having long term career success. I bring these qualities and others to the table as an employee. I desire to add value as part of a team driven to succeed both professionally and personally. If given the opportunity, I will bring every quality and talent I possess to your company to achieve this.
Skills
Quick learner
Exceptional customer service
Great Phone Etiquette
Reliable
Multi-Tasking
Customer Satisfaction
Detail-oriented
Strong work ethic
Payment acceptance
Proficient in Microsoft Word
Scanning
Data Entry
Fine and fee processing
Documentation abilities
File coordination
MS Office
Customer service
Experience
04/2021 to Current
Marketing Coordinator3 Day Blinds – Vancouver, WA,
Partnered with sales representatives during customer consultations to build agency and customer relations.
Managed work according to tight project timelines and high quality standards.
Developed key relationships with vendors, printers and shipping agents.
Developed and maintained strong client relationships to facilitate smooth discussions and timely strategy updates.
Coordinated with vendors to complete projects according to schedule and specifications.
Developed and oversaw internal and external events.
06/2018 to 11/2020
Deputy Clerk of CourtRock County – Janesville, WI,
Provided customer service by phone, email and in person for request for information on warrants, citations and other documents. Helped with information on how to process and file documentations.
Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems, also recording details of payment and reporting missed deadlines or delinquency. .
Tracked exhibits admitted during court hearings and updated documentation.
Conducted roll calls, swore in witnesses, plaintiffs and defendants.
Acted as court cashier, processing billing and payments for fines and other court fees,
Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
04/2017 to 05/2018
Bank TellerApplied Card Systems – Wilmington, DE,
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Processed sales referrals and promoted bank services and products, resulting in branch sales increase.
Examined checks for identification and endorsement.
Directed specific questions to appropriate branch personnel.
Managed opening and closing times for the main branch.
Delivered prompt, accurate and excellent customer service.
Maintained confidentiality of bank records and client information.
09/2005 to 03/2008
Customer Service RepresentativeMerchants Bank – Apple Valley, CA,
Processed cash withdrawals.
Opened new customer accounts, including checking, savings and lines of credit.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Supplied tellers with coin and currency as needed.
Managed opening and closing times for the main branch.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
06/2003 to 09/2005
Front Desk ClerkBering Straits Native Corporation – Lexington, KY,
Handled communications systems.
Handled the complaints and concerns of customers.
Addressed and welcomed patrons to the business each day.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
Arranged special accommodations for guests to maintain optimal satisfaction.
04/2001 to 10/2002
Front Desk ClerkBering Straits Native Corporation – Phoenix, AZ,
Handled the complaints and concerns of customers.
Confirmed transactional data.
Delegated duties for a team of 8 office staff.
Responded to telephone inquiries from clients, vendors and the public.
Directed clients to appropriate personnel to address concerns, resolve complaints, or answer account-related questions.
Managed clerical needs of company employees, including copying, faxing and file management.
05/2000 to 02/2001
Collections ManagerHi-Line – Buffalo, NY,
Managed daily posting of payments to customer accounts.
Performed research and due diligence to resolve issues in a timely manner.
Balanced batch summary reports for verification and approval.
Updated customer accounts with interactions, payments and personal information.
Reached out to customers to discuss late payments and options for remitting amounts due.
Education and Training
Expected in 1996
High School Diploma: General Studies Block High School - Jonesville, LA GPA:
Additional Information
Active member in local church. Hobbies include crocheting, knitting, and spending time with family.
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