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Reliability and integrity are qualities that are paramount in having long term career success. I bring these qualities and others to the table as an employee. I desire to add value as part of a team driven to succeed both professionally and personally. If given the opportunity, I will bring every quality and talent I possess to your company to achieve this.
- Quick learner
- Exceptional customer service
- Great Phone Etiquette
- Reliable
- Multi-Tasking
- Customer Satisfaction
- Detail-oriented
- Strong work ethic
- Payment acceptance
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- Proficient in Microsoft Word
- Scanning
- Data Entry
- Fine and fee processing
- Documentation abilities
- File coordination
- MS Office
- Customer service
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04/2021 to Current Marketing Coordinator 3 Day Blinds – Vancouver, WA,
- Partnered with sales representatives during customer consultations to build agency and customer relations.
- Managed work according to tight project timelines and high quality standards.
- Developed key relationships with vendors, printers and shipping agents.
- Developed and maintained strong client relationships to facilitate smooth discussions and timely strategy updates.
- Coordinated with vendors to complete projects according to schedule and specifications.
- Developed and oversaw internal and external events.
06/2018 to 11/2020 Deputy Clerk of Court Rock County – Janesville, WI,
- Provided customer service by phone, email and in person for request for information on warrants, citations and other documents. Helped with information on how to process and file documentations.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems, also recording details of payment and reporting missed deadlines or delinquency. .
- Tracked exhibits admitted during court hearings and updated documentation.
- Conducted roll calls, swore in witnesses, plaintiffs and defendants.
- Acted as court cashier, processing billing and payments for fines and other court fees,
- Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
04/2017 to 05/2018 Bank Teller Applied Card Systems – Wilmington, DE,
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Processed sales referrals and promoted bank services and products, resulting in branch sales increase.
- Examined checks for identification and endorsement.
- Directed specific questions to appropriate branch personnel.
- Managed opening and closing times for the main branch.
- Delivered prompt, accurate and excellent customer service.
- Maintained confidentiality of bank records and client information.
09/2005 to 03/2008 Customer Service Representative Merchants Bank – Apple Valley, CA,
- Processed cash withdrawals.
- Opened new customer accounts, including checking, savings and lines of credit.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Supplied tellers with coin and currency as needed.
- Managed opening and closing times for the main branch.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
06/2003 to 09/2005 Front Desk Clerk Bering Straits Native Corporation – Lexington, KY,
- Handled communications systems.
- Handled the complaints and concerns of customers.
- Addressed and welcomed patrons to the business each day.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
- Arranged special accommodations for guests to maintain optimal satisfaction.
04/2001 to 10/2002 Front Desk Clerk Bering Straits Native Corporation – Phoenix, AZ,
- Handled the complaints and concerns of customers.
- Confirmed transactional data.
- Delegated duties for a team of 8 office staff.
- Responded to telephone inquiries from clients, vendors and the public.
- Directed clients to appropriate personnel to address concerns, resolve complaints, or answer account-related questions.
- Managed clerical needs of company employees, including copying, faxing and file management.
05/2000 to 02/2001 Collections Manager Hi-Line – Buffalo, NY,
- Managed daily posting of payments to customer accounts.
- Performed research and due diligence to resolve issues in a timely manner.
- Balanced batch summary reports for verification and approval.
- Updated customer accounts with interactions, payments and personal information.
- Reached out to customers to discuss late payments and options for remitting amounts due.
Expected in 1996 High School Diploma: General Studies
Block High School - Jonesville, LA
GPA:
Active member in local church. Hobbies include crocheting, knitting, and spending time with family.
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