LiveCareer-Resume

marketing coordinator resume example with 7+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Adaptable and resilient professional with strong customer service experience. Use attention to detail and empathy to create the best customer experience. Looking for a place to serve others, prove myself, and advance in my career.

Skills
  • Customer service
  • Attention to detail
  • Collaboration
  • Critical thinking and problem solver
  • Teamwork and collaboration
  • Professionalism and strong work ethic
  • Strong oral and written communication skills
  • Leadership
  • Adaptable in complex and new environment
  • Quick learner
  • Creativity
  • Personable
  • Social media
  • Bilingual (English and Spanish)
Experience
01/2022 to Current Marketing Coordinator Aimbridge Hospitality | Richmond, TX,
  • Worked with creative teams to deliver productive marketing campaigns.
  • Proposed internal and external ideas and initiatives to help promote general awareness of company brand.
  • Created new templates for social media graphics, posts and press releases to increase brand awareness.
  • Designed and coordinated brochures, fliers and direct mail pieces.
  • Developed brand marketing plan strategies to increase brand awareness.
07/2021 to 01/2022 Sr. Event Operations Administrative Assistant Campbells | Franklin, WI,
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Served as a liaison to answer questions, diagnose issues, and identify solutions for 120+ employees.
  • Track and submit employees timesheets for multiple departments to HR for payroll processing.
  • Assisted in various hotel activities such as taking pictures, creating a selfie wall, etc.
  • Excelled in documentation of attendance records by taking notes of staff tardiness, absences, vacation time, sick days and personal days.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Monitored accounts making sure all payments are submitted accordingly and are being coded properly.
10/2020 to 07/2021 Team Lead Mobile Mini, Inc. | San Antonio, TX,
  • Led a team of four individuals in charge of providing guidance, instruction, direction and leadership.
  • Delegated daily tasks to team members to optimize group productivity.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Documented inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
06/2019 to 10/2020 Event Administrative Assistant Seminole Gaming | Davie, FL,
  • Diagnosed, assessed, and identified solutions for clients over the phone and in-person.
  • Organized corporate events, including luncheons, dinners, conferences and special events using CI/TY (Consolidated Inventory/Total Yield).
  • Prepared all important documentation for events, such as contracts and file turns.
10/2018 to 05/2019 Customer Care Billing Specialist Illinois Tool Works | Marion, OH,
  • Served customers by identifying issues, assessing what was needed, and presenting solutions for customers.
  • Solved a variety of complex issues and needs while providing quality customer service.
  • Managed billing and collections disputed with attention to detail and empathy.
02/2018 to 09/2018 Event Administrative Assistant Marriott Rivercenter And Riverwalk Hotels | City, STATE,
  • Managed clients inquiries over the telephone and in person and forward important calls to the event managers.
  • Organized corporate events, including luncheons, dinners, conferences and special events using CI.
  • Supply event manager had all important documents such as contracts, event orders, file turns, etc related to events.
  • Provided extensive support in event execution by ensuring that all resources are available to the participants.
09/2016 to 12/2017 Guest Service Representative Sheraton Miami Airport Hotel | City, STATE,
  • Greeted guests and clients in a courteous and in a hospitality professional manner.
  • Provided quality customer service to 80+ customers a day.
  • Processed guest payments for room charges, food and beverage charges, etc using Lightspeed.
  • Proactively addressed customer needs to provide the best possible service.
Education and Training
Expected in to to Associate of Arts | Psychology San Antonio College, San Antonio, TX GPA:

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Resume Overview

School Attended

  • San Antonio College

Job Titles Held:

  • Marketing Coordinator
  • Sr. Event Operations Administrative Assistant
  • Team Lead
  • Event Administrative Assistant
  • Customer Care Billing Specialist
  • Event Administrative Assistant
  • Guest Service Representative

Degrees

  • Associate of Arts

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