Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Highly educated and bilingual professional offering more than 13 years of experience working in fast-paced environments. Seasoned Marketing Coordinator within WSS retail industry with skills in proposal development, content development and public relations.
Skills
Customer Service
Leadership, experienced team leader
Excellence communication skills
Computer skills and exposure to Microsoft Word, PowerPoint, Excel, Etc
Adaptability, efficient under pressure always meet deadlines
Highly organized; able to multi- task and accomplish multiple task
Critical thinking, decision making and problem solving skills
Bilingual English/Spanish
Advertising solution development
Reporting and documentation
Email blasts and newsletters
Staff Management
Marketing and advertising
Digital Marketing
Work History
01/2017 to 03/2020Marketing CoordinatorTri Pointe Homes | Lathrop, CA,
Supervised marketing for product launches, including public relations tasks, direct mail pieces, trade shows, sales training and e-mail blasts
Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings
Coordinated creation and deployment of videos, social media posts and other marketing collateral
Boosted brand awareness with target customer demographics with social, print and email campaigns
Coordinated resources to craft marketing plans for various projects including product launches and events
Developed fresh, crisp content to diversify current promotional options
Tracked and reported on marketing campaign responses
Submitted professional proposals and project scopes in response to Requests for Proposals
Communicated closely with all applicable parties within company, including art department, upper management and sales team
Worked with marketing teams to create, deploy and optimize effective campaigns for retail industry clients
Developed creative sales tools, including presentations, trend reports, kitted assets, and product data sheets
03/2008 to 12/2016Management/ Assistant ManagerWSS Retail Store | City, STATE,
Monitored employee performance and developed improvement plans.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Trained team members in successful strategies to meet operational and sales targets.
Increased sales revenues by 60% over by promoting complementary products and educating customers about store promotions.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Advanced to keyholder and assistant manager-in-charge in manager's absence.
Supervised team of 12 employees and provided feedback on performance.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Kept work areas clean, organized and safe to promote efficiency and team safety.
08/2007 to 10/2007Front Desk Office Clerk AssistantLaguna Nueva School | City, STATE,
Oversaw automated tracking and documentation of data, client correspondence and office operations
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
Delivered expert clerical support by efficiently handling wide range of routine and special requirements
Coordinated board and committee meetings, including schedules, information preparation and distribution
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
Education
Expected in 2008Diploma | Bell Gardens High School, Bell Gardens, CA, GPA:
6119 Agra St. Bell Gardens CA 90201
Expected in Associate of Arts | Business Administration And ManagementCerritos College , Cerritos, CA, GPA:
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