Articulate and personable hospitality professional who displays initiative and is well organized, seeking a challenging, growth-oriented position in the culinary industry in which academic training, work experience, and a commitment to excellence will have valuable application.Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover.
Team building expert
Trained in business development
Brand awareness development
Accomplished in relationship selling
Friendly and cheerful
MS Office proficiency
Telecheck processing terminal experience
Cross-functional team management
Exceptional time management
Analytical problem solver
Supervision and training
Calm under pressure
02/2015 - Current
Sysco － Harahan, LAMarketing Associate (Sales Rep)Established new customer accounts. Informed management of special sales and service issues. Evaluated competitors and performed market research. Updated database with customer and sales information. Shared product knowledge with customers while making personal recommendations. Demonstrated that customers come first by serving them with a sense of urgency. Led sales calls with team members to establish sales and customer retention goals. Monitored customer preferences to determine focus of sales efforts. Maintained friendly and professional customer interactions. Cold-called prospective customers to build relationship. Maintained productive relationships with existing customers through exceptional follow-up after sales.
02/2014 - 02/2015
Cajun Cusine － Metairie, LAGeneral ManagerScheduled and directed staff in daily work assignments to maximize productivity. Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Minimized loss and misuse of equipment through proper restaurant supervision and staff training. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Optimized profits by controlling food, beverage and labor costs on a daily basis. Built sales forecasts and schedules to reflected desired productivity targets. Performed restaurant walk-throughs to gauge timeliness and excellent service quality. Carefully prepared weekly payroll to keep up with projected revenue for the week. Managed accounts payable, accounts receivable and payroll.
07/2013 - 02/2014
Fox & Hound － Metairie, LAService and Event Manager
Responsible for maintaining and increasing store sales Maintaining labor Maintaining food cost and bringing more to the bottom line Hiring, training and turnover Effectively managed conflict to achieve desired business results Maintained excellent standard of compliance with all state and local safety/health codes.
01/2012 - 07/2013
McAlister's Deli & Dining-Bretchel Hospitality － New Orleans, LAAsst General Manager
Responsible for maintaining and increasing store sales Maintaining labor Maintaining food cost and bringing more to the bottom line Hiring, training, and turnover Provided impeccable customer service Responsible for weights and measures of handling of perishable product Accountable for sanitation and safety procedures Inventory control, quality, and freshness date coding procedures Effectively managed conflict to achieve desired business results Responsible for product presentation and packaging.
01/2006 - 01/2012
Applebee's Metairie, LA － Austin, TXServer, Cook, Bartender
Maintained full knowledge of bar and menu items and made recommendations. Delivered quality food and beverage service to guests in a responsible manner. Provided insightful product information to the customer.
Responsible for raising product sales.
Interviewing and hiring of new associates.
Used efficient learning techniques to acquire and apply new knowledge and skills.
01/2005 - 01/2006
Applebee's － Safety Harbor, FLManager
Provided impeccable customer service Responsible for implementing team building Responsible for weights and measures and the handling of perishable product Accountable for sanitation and safety procedures Inventory control, quality, and freshness date coding procedures Effectively managed conflict to achieve desired business results Responsible for product presentation and packaging.
01/1999 - 01/2005
Bennigian's － Kenner, LAManager, Cook, Server
Provided excellent customer service to make guests' visit something they would never forget Maintained excellent standard of compliance with all state and local safety/health codes Conducted preliminary food preparation Prepared and cooked menu items Responsible for setting up serving lines, garnishing food items, and applying food protection and sanitation measures Responsible for receiving and properly storing supply shipments
Le Cordon Bleu College of Culinary ArtsAustin, TXAssociate of Applied Science: Culinary Arts
Introduction to Culinary Arts English & Communication, Beverage Operations, Service ,Hospitality, Finances & Accounting Social Psychology, Introduction to Table Service, Food Cultures & Identity, Restaurant Service Food History & Science ,Hospitality Leadership & Ethics Hospitality Information Systems ,Human Resources, Management Hospitality Operations & Hospitality Marketing & Management, Business Law Contemporary Trends & Issues, College Math, Wine Studies I & II Le Cordon Bleu Cuisine I & II