Market Manager Dealer Direct Representative resume example

Leading a Field Operations team, which works to provide alternative lending solutions to customers who may not have access to, or choose not to use, traditional credit opportunities. Responsible for recruiting, hiring, training and all basic human resource functions of direct reports.
Increased Total Accounts by 27%, collections by 24% and profit margin 14%
Responsible for recruiting, training and developing sales team
Improved client satisfaction and customer retention allowing growth through customer referrals

Managed performance of 24 retail locations with 300+ associates with a combination of both exempt and non-exempt employees, overseeing all aspects of associate development, customer service, operations and strategic planning. Implemented industry and organizational change. Responsible for recruiting, hiring, on-boarding/ off-boarding seasonal associates, training and all other basic human resource functions of direct reports.
Awarded with Presidents Award 2007, 2008, 2010, 2011, and 2013 by leading as top 20% district in revenue growth compared to target.
Managed all aspects of $8 to $16 mil P&L with consistent results of delivering a 52%+ profit margin ending each year in the top 2 in the region
Consistently in the company’s top 10 District Managers from 2008 through 2016 in the company in Manager Quality Index (MQI) survey, scoring higher than a 90% each year
Increased Customer Satisfaction and Net Promoter scores to an 83%
Exceeded sales goals by achieving a 1.5% increase in annual net revenue while industry standards are declining.
Improved efficiencies by structuring and establishing programs to elevate employee performance overall. This led to an 10% increase in conversion and a 14% increase in product attachment rates
Served on numerous commities such as Presisdent’s counsil and DM Counsel which were responsible for indentifying necessary changes and implementation across the company in areas such as training, recruiting, employee compensation and rewards.
Ensured all offices within districts staffed with experienced tax professionals to handle expected volumes of clients by conducting all aspects of recruitment, selection, training, development, and employee relations building.
Upgraded internal training by planning, facilitating, and leading classes for associates.
Enhanced district’s performance by developing strong relationship with District Operations Coordinator, Marketing Coordinator, and other support partners in a matrix management enviroment.
Upgraded systems and improved efficiencies of work processes by working with operations and training departments to implement new systems.
Bolstered associate and customer retention by conducting monthly town halls and reviewing feedback.