Market Ecomerce Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
01/2016 to Current Market Ecomerce Manager Lyon Communities | , ,
  • Excelled in managing over 400 ecommerce associates, in 66 Walmart stores with the roll out of innovative digital projects/processes through analyzing data, forming strategic plans, and influencing Divisional and Regional Directors to elevate performance metrics in Walmart's Online Grocery Pickup, Pickup Today, and Site to Store operations.
  • Implemented the Online grocery service in 54 of the 128 stores in DFW, and an additional 40 in various areas of Texas (El Paso, Austin, Lubbock, Amarillo, Waco) and California (Hemet, Rosemead, and Los Angeles) Championed National Data Analysis team to create performance metrics for the creation and implementation of several Ecommerce Projects such as Delivery Service, Snap/Wic Curbside, Mobile Check in, Hub/Spoke Model, Drive Thru, Etc across the nation.
  • Achieved a net promoter score of over 85 for the Online Grocery platform, bringing it up to par with businesses such as Apple, Starbucks, and Ritz-Carlton.
  • Led the Capacity Improvement Project for Dallas in 2017 resulting in stores more than doubling their order volume capacity in 6 months' time.
  • 2nd Highest in customer adoption/order volume in the nation in 2016 and 2017, totaling in a responsibility of over 60 million dollars by 2018.
  • Led automation efforts in DFW with projects such as the Pickup Towers that are now in 30% of the DFW stores, and the automated online grocery dispense unit in Sherman Tx.
  • Was selected to train 10% of the total new Market Ecommerce Manager Team over the last three years as we grew the business.
09/2013 to 01/2016 Assistant Manager Walmart Supercenter | , ,
  • Led the startup of the Online Grocery Pickup program for Walmart in the Dallas area by directly managing 25 team members, Indirectly 400, to drive key performance metrics, resulting in becoming the #2 store in the nation on order volume and customer experience.
  • Achieved longest running 100% customer satisfaction score in the nation during 2015.
  • Formatted processes and ideas for the new Online Grocery Pickup program including business development prospect lists, backroom organization standards, improved customer feedback process and assisted in creating the blueprint for the expansion of the service to 2000+ stores within 3 years.
  • Developed the talent within the team, resulting in 20% of the associates promoted within 6 months.
  • Drove sales performance through high sense of urgency and strong customer focus resulting in 400 basis point sales increase YOY.
  • Was selected as Assistant Manager of the year in 2014 out of the Central Texas District.
  • Championed the implementation of the new Inventory (CAP) process, training 400 associates on the process and having it fully implemented within 30days.
  • Improved availability in pharmacy by 70% in 14 days through strategic stocking practices and detailed associate routines.
05/2007 to 06/2012 Assembly Line Manager Indeco Products | , ,
  • Managed a team of eight members and exceeded production plans by 15% through manufacturing good quality finished product in a timely manner with the innovation of processes and procedures.
  • Rose production capabilities by 15% in 90 days, reducing wages and expenses.
  • Reduced the teams turnover by 24% in 2011 by improving team communication, setting clear goals and expectations daily.
  • Reduced expenses by 10% in 30 days through new more detailed daily start up routines Skills.
Expected in Dec 2018 Bachelors | Business Management American Public University, , GPA:
Project Management Staff Development Detailed Data Analysis Self-Motivated Extremely Organized Risk Management Process and Analysis Strong Verbal Communication Problem solving-Getting Results Time Management Microsoft Office Business Management
Expected in December 2018 Associates of Humanities | Blinn College, Bryan, Texas GPA:
Business Management Backing including, Micro/Macro Economics, Business Calculus, Financial and Managerial Accounting)
Overview Adept analytical operations manager bringing 10 years of supervisory experience and 5 years of ecommerce project managment experience, with proven expertise in delivering service metrics, P&L analysis/results, and strategic implementation of new products and processes.
Apple, Assistant Manager, automation, blueprint, business development, Business Management, Calculus, customer satisfaction, Data Analysis, Delivery, Ecommerce, Economics, Financial, focus, Hub, innovation, Inventory, managing, Managerial Accounting, Market, Microsoft Office, 2000, Problem solving, processes, Project Management, quality, Risk Management, sales, Self-Motivated, Staff Development, strategic, strategic plans, Time Management, Verbal Communication
Additional Information
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School Attended
  • American Public University
  • Blinn College
Job Titles Held:
  • Market Ecomerce Manager
  • Assistant Manager
  • Assembly Line Manager
  • Bachelors
  • Associates of Humanities

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