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Market Development Resume Example

Resume Score: 80%

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MARKET DEVELOPMENT
Professional Summary

Highly skilled Director of Sales and Operations with over 12 years of diverse experience in leading operations, target marketing strategies and sales. Bringing expertise in creative ways to streamline processes and procedures, optimize output and productivity, and consult on strategic business operations. Motivated and proactive with demonstrated results of systematic revenue growth. Positions of increasing responsibility from project management through executive level business management and partnership.

Strengths
  • Management Collaboration
  • Financial Analysis
  • Strategic Planning
  • Budget Development
  • Business Administration
  • Staff Development
  • Customer Service Enhancement
  • Recruitment and Development
  • Retention Strategies
  • Business Planning
Accomplishments

    Successfully directed financial and business overhaul for mid-size market employer which resulted in increased revenue, client acquisition and retention, creating digital gateways to track results from marketing and business development efforts, and improved employee performance and processes to enhance daily operations.

Employment
Market Development09/2019 to 12/2020
Company Name – City, State
  • Led sales forecasting, market trend evaluation and segment strategies
  • Devised all-encompassing business plan outlining concise and actionable targets and sales goals
  • Uncovered and qualified prospects and sales opportunities in targeted markets using external resources
  • Negotiated and closed long-term agreements with new clients in assigned territory
  • Participated and actively engaged in strategy meetings with other shareholders
  • Spearheaded expansion strategies to increase business market share, drive growth and bring in more than 38 new customers in the first 6 months
  • Researched clients' business issues and goals to offer appropriate solutions
  • Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate consultative meetings
  • Planned marketing initiatives and leveraged referral network to promote business development
  • Successfully maintained full sales pipeline for upcoming projects and incoming revenue
Business Manager06/2018 to 09/2019
Company Name – City, State
  • Conducted internal audit and prepared detailed analysis of company financial information
  • Provided administrative direction and coordination of current and long range policies, procedures and programs for dental practice
  • Developed and oversaw yearly budgets in excess of $11MM
  • Acted as liaison with all levels of administration, physicians and outside organizations to coordinate practice business, accomplish directives and facilitate resolution of problems
  • Established schedules, task assignments and allocation of manpower, space and equipment to ensure effective patient care and provide conformance with quality performance standards for efficient clinical service in dental practice
  • Reconciled expenditure of budgeted funds
  • Managed internal company and external ancillary payables, accounts receivables, vendor payables, direct bill statements and cash reconciliation functions
  • Prepared various month-end schedules for both partners
  • Controlled cash flow and purchase investments i.e. dental equipment
  • Directed all of company's outside brokerage agreements as well as all corporate commitments
  • Prepared payroll and tax reports
  • Analyzed operational issues and implemented corrective action plans to improve profitability and efficiency
Director of Business Operations10/2016 to 01/2019
Company Name – City, State
  • Initiated lead metrics and nurture-based direct marketing program, increasing qualified lead delivery over 40% in Q2 2017
  • Created new revenue streams by cultivating successful partnerships with Swinerton Builders, Amazon and Columbia Sportswear, worth more than $661k revenue in Q3 and Q4 2017
  • Identified strategic business opportunities and partnerships in A/E/C public sector through company-wide restructuring to Women and Veteran Owned Business (WBE, VOB) in Q1 2017
  • Increased sales volume by adding 38 accounts in northwest region territory
  • Spearhead expansion and development initiatives in Portland, Oregon based on market trends Q1 2017
  • Directed hiring, training and performance evaluations for designers web developers and supervised their activities
  • Completely updated and redesigned user experience for KelTech's company website
  • Increased website traffic on average by 29% each month using cutting-edge inbound marketing techniques
  • Executed successful events and designed trade show circuit for new opportunities
Business Co-Owner08/2014 to 09/2016
Company Name – City, State
  • Defined strategy and business plan for rapidly growing industries in Boise, Idaho and Dallas
  • Managed broad based portfolio of 15 accounts totaling $730,000 in sales year over year
  • Led sales forecasting, market trend evaluation and segment strategies
  • Strategic prospecting and qualifying with sales team and for potential customers within assigned geographic territories
  • Examined marketing material with consumer perspective in mind to increase sales and expand key client base by 20%
  • Managed staff of 7-10 people with varying degrees of experience and skill-sets
  • Prepared operational and salary budgets for annual and quarterly planning for C-level executives
  • Performed initial client assessment and analysis to begin research process
New Business Development08/2012 to 07/2014
Company Name – City, State
  • Developed and implemented systems to streamline project workflow
  • Created new revenue streams by cultivating successful partnerships with Perlo Construction, Expeditors International and Viewpoint Construction Software, worth more than $495K revenue in 4 months
  • Achieved triple digit year-over-year growth in territory business base accounts
  • Researched clients' business challenges and goals to offer value-added solutions
  • Created alternative business plans to improve client's customer relationships
  • Surpassed annual sales quota by 113%
  • Managed portfolio of 22 accounts totaling $889,000 in sales
  • Negotiated prices, terms of sales and service agreements
  • Presented innovative digital media marketing presentations to executive decision makers
  • Evaluated current service needs and product satisfaction levels with established customers
Director of Business Operations08/2009 to 07/2012
Company Name – City, State
  • Supervised a team of 3 area managers and 67 associates
  • Established project control procedures such as project forecasts and cash flow projections
  • Established and maintained 16 vendor partnerships which resulted in an average of reduction in contract expenses of 48%
  • Established operational objectives and work plans and leaned in to the team to exceed operational objectives.
  • Reduced employee turnover by 19% through safety incentive program
  • Maintained client relations and contract renewals for $1.7 million in business
  • Increased profit margin from 45% to 60% by properly hedging build materials and negotiating with vendors
Sales Consultant08/2008 to 08/2009
Company Name – City, State
  • Recipient of multiple positive reviews acknowledgingdedication to excellent customer service
  • Recognized by store manager and John Nordstrom for opening record amount of Nordstrom Rewards cards to maximize client spending
  • Built customer loyalty by engaging with and identifying product needs of customers
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
  • Drove sales by effectively up-selling and cross-selling products to maximize profitability
Education
Bachelor of Arts: Business Administration2008Concordia University- City, State
  • Minor in Marketing and Advertising
  • Woman's Golf Scholarship
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Resume Overview

School Attended

  • Concordia University

Job Titles Held:

  • Market Development
  • Business Manager
  • Director of Business Operations
  • Business Co-Owner
  • New Business Development
  • Sales Consultant

Degrees

  • Bachelor of Arts : Business Administration 2008

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