Market Champion Resume Example
Ambitious Customer service representative with Four years of hands-on experience verifying transaction information, obtaining payment authorizations and scheduling and preparing disbursements. First-rate expert at customer communication, data entry and organization. Diligent and meticulous professional commended for quickly and accurately learning new procedures.
Enthusiastic And eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Any task and training .
Motivated to learn, grow and excel in any Industry.
Multi-talented and consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Recognized consistently for performance excellence and contributions to success in My jobs . Strengths in Consistency and Time management backed by training in Sales .
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering three years of experience providing quality administrative support to clients.
- Evaluated consumer wireless usage and detailed current promotions and services to fit needs.
- Consistently met and exceed sales quota month after month.
- Promoted quality customer service by executing follow up procedures.
- Remained up-to-date on both Apple and Android wireless devices in order to promote latest technology.
- Modeled professionalism while working with team members to deliver results.
- Executed company guiding principles in interactions to exceeding standards and expectations for sales and customer service.
- Handled Multiple calls per Hour to address customer inquiries and concerns.
- Educated customers on promotions to enhance sales.
- Returned change and currency and processed debit and credit card payments with 95% accuracy rate.
- Boosted sales rates 100% by checking for and locating requested items in inventory system.
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Answered questions about store policies and concerns to support positive customer experiences.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Fielded questions and solved problems by informing customers of current promotions and store policies.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers on promotions to enhance sales.
- Boosted sales revenue by skillfully promoting diverse Product options.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
- Compiled customer feedback and recommended service delivery improvements to management.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Supervised team of twenty or more staff members.
- Resolved product issue through consumer testing.
- Collaborated with team of forty in the development of a promotional sales.
- Documented and resolved Issues which led to increased sales and feedback.
- Market valuations
- Marketing communications expertise
- Content marketing strategy
- Account Management
- Retail materials management
- Stock management
- Professional telephone demeanor
- Sales expertise
- POS systems expert
- Data Entry
- Complaint resolution
- Key holder experience
- Staff education and training
- Payment collection
- Drawer management
- Refunds and exchanges
- Point of sale knowledge
- Customer assistance
- Cash register operations
- Identification checks
- Heavy lifting
- Cleaning and sanitizing
- Cleanliness
- Cash register skills
- Order monitoring
- Customer direction
- Payment accepting
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Resume Overview
School Attended
- Hampton High School
- Liberty University
Job Titles Held:
- Market Champion
- Sales Associate Manager
- Customer Service Representative
Degrees
- Diploma , 05/2016
Bachelors , Business Major 08/2016
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