Manicurist resume example with 13+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Manager, Manicurist and Administrative Assistant with 15+ years of experience of telephone and face to face correspondence and sales. My goals are to use my proven customer service, sales and communication skills to effectively
fill the customer service representative roll in your company.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Education
Tarrant County College DistrictFort Worth, TXExpected in ā āAssociate of Applied Arts: - GPA:
Work History
Borgata Casinos - Manicurist Atlantic City, NJ, 05/2015 - Current
Maintained master appointment calendar covering all customer visits, employee schedules and special events.
Consistently received positive feedback from guests on performance reviews.
Responded to customer requests and concerns about gel application and nail art designs.
Provided training and mentoring to new staff to maximize performance.
Followed pre-assigned opening and closing procedures for each spa station to keep areas properly sanitized and ready for next client.
Frequently restocked Number workstations and organized and stocked product sales shelves.
Prepared nail beds and cuticles, shaped nails and applied polish for over Number daily customers.
Successfully initiated and implemented Technique and Tool use to modernize services and increase profits by Number%.
Designed individualized care programs for Number repeat customers.
Worked with Type customers to understand needs and provide Type service.
Led Type team in delivery of Type project, resulting in Result.
Resolved Type problems, improved operations and provided exceptional client support.
Handled Number calls per Timeframe to address customer inquiries and concerns.
Increased customer satisfaction by resolving Product or Service issues.
Transported Product or Service to customer locations Timeframe.
Developed team communications and information for Type meetings.
Saved $Amount by implementing cost-saving initiatives that addressed long-standing problems.
Vitas Healthcare - Manager Covina, CA, 08/2008 - 12/2014
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Cross-trained existing employees to maximize team agility and performance.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Trained and guided team members to maintain high productivity and performance metrics.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Demonstrated new products, procedures and techniques to employees.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Prepared quotes for new products and services and composed budgets.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Hired, trained and mentored staff to maximize effectiveness.
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Axos Bank - Executive Assistant Los Angeles, CA, 01/2007 - 08/2008
Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
Promoted team productivity by keeping supplies organized and well-stocked.
Managed Job title's complex and frequently changing travel arrangements and coordinated pre-planning of trips.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
Updated executives on changing business needs by thoroughly documenting internal and client meetings.
Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Allocated executive tasks and managed complex calendars and administrative functions.
Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
Screened calls and emails and initiated actions to respond or direct messages for Number managers.
Complied with special requests from board members for research, assistance and travel arrangements.
Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
Located and attached appropriate files to incoming correspondence requiring replies.
Prepared presentations, materials and documentation for use by Job title in meetings and engagements.
Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
Created expense reports, budgets and filing systems for Type and Type departments.
Handled all scheduling and logistics planning for conferences and monthly meetings.
Processed travel expenses and reimbursements for Number-member executive team and senior management group.
Provided administrative support to senior leadership and members of executive board while maintaining confidentiality.
Offered assistance, collaboration and clerical support to auditors throughout entire review process.
Compiled and analyzed sales and marketing reports for marketing executives and provided executive summaries.
Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
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