Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Skills
Sales Techniques
Marketing
Staff development
Project management
Issue and conflict resolution
Salesforce Management
Contract development and management
Multitasking
Relationship building
Customer service
Experience
Manger, 02/2016 to 05/2020 Department Of Defense – New Cumberland Defense Logistics Center, PA,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Recruited and hired qualified candidates to fill open positions.
Assigned tasks to associates to fit skill levels and maximize team performance.
Trained employees on additional job positions to maintain coverage of roles at all times.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Treated associates with fairness and respect, providing recognition of accomplishments.
Coached staff on strategies to enhance performance and improve customer relations.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
Delegated work to staff, setting priorities and goals.
Reviewed employee performance every year and delivered constructive feedback to improve weaknesses.
Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
Cross-trained in every store role to maximize operational knowledge.
Met with each associate to establish realistic monthly sales goals.
Department Manager, 01/2012 to 02/2016 Rtx – Newburyport, MA,
Followed all safety protocols and company processes and procedures.
Employed process improvement initiatives within department.
Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
Worked closely with sales associates to complete tasks.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Performed opening and closing duties as part of management team, including cash management.
Balanced workloads to meet targets without overtaxing employees.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Treated associates with fairness and respect, providing recognition of accomplishments.
Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
Delegated work to staff, setting priorities and goals.
Cross-trained in every store role to maximize operational knowledge.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Home Daycare Owner, 02/1997 to 12/2011 Blackhawk Transport – Flagstaff, AZ,
Implemented creative and educational curriculum to promote expression and individuality with varying daily activities.
Recorded children's growth, behavior and development, monitoring any changes to discuss with parents or guardians.
Assisted children in developing fine motor skills in preparation for preschool and kindergarten.
Identified concerns and signs of emotional or developmental problems and discussed issues with management and families.
Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
Maintained organized and clean classroom and play areas.
Communicated with parents or guardians about daily activities, behaviors and upcoming events.
Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
Kept children safe and secure at all times.
Incorporated music and art activities to encourage creativity and expression.
Read stories to children, facilitated discussions and tied books into learning opportunities.
Taught children how to complete basic crafts such as paintings, drawings and decorations.
Updated detailed records for each child with information such as daily observations, meals served and medications administered.
Engaged groups of culturally diverse children in creative, safe and focused setting.
Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
Encouraged positive behaviors, including patience with teachers and fellow kids.
Implemented and oversaw activities centered on promoting learning and imaginative play.
Education and Training
GED: , Expected in 05/1990 Dobie High School - Houston, TX GPA:
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