(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Driven Management professional offering over 25 years' experience in business settings. Focused and motivational mentor adept at challenging team members to meet and exceed company goals.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • Project organization
  • MS Office
  • Invoice generation
  • Problem resolution
  • Supervision
  • Inventory management
  • Customer service
  • Team management
  • Team building
  • Communications
  • Organization
Education and Training
South Houston High School South Houston, TX Expected in 05/1997 High School Diploma : - GPA :
Department Of Defense - Manger
Smyrna, GA, 05/2017 - Current
  • Executed new training initiative to improve skills and develop leaders from within.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Managed day-to-day operations, including supervision and assignment delegation for 10-member team.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Increased productivity 30% and reduced material waste 50% by consistently seeking efficiencies.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
  • Boosted sales volume by coordinating classes and workshops for major retailers and independent partners.
  • Determined efficient work schedules for team on 50 basis to keep project moving and each shift properly staffed.
  • Analyzed employee workloads to meet seasonal fluctuation needs.
Fiesta Mart - Meat Wrapper
Austin, TX, 02/2012 - 03/2016
  • Educated customers on meat choices and preparation methods to increase sales.
  • Trained new employees on cleanliness, client interactions and various types of meat cuts.
  • Kept detailed records of meat cuts to ensure accurate inventories.
  • Passed health inspections by correctly evaluating meat temperatures for safety and quality and keeping detailed records of heat statuses.
  • Cut, wrapped, weighed and labeled orders for customers.
  • Properly stored meat to decrease waste and increase product freshness span.
  • Monitored employee use of machinery, including mincers, slicers and sausage fillers.
  • Answered customer questions about specific products and cut meats to specifications.
  • Answered 505 calls per 5 minute to answer customer questions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
Cosentino's Food Stores - Deli Manager
Raymore, MO, 02/2005 - 03/2012


  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Supervised staff preparing and serving meals per day.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Reduced costs by controlling portion sizes and eliminating all types of waste.
  • Created effective marketing promotions to improve business.
  • Completed [Timeframe] inventories of food and material stocks.
  • Reduced food waste 50% by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Scheduled over 10 employees by assigning shifts.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Hired qualified staff to fill baker and cooks positions.
  • Managed team of 10 employees in high-volume deli doing more than $10,000 in business each week.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Prepared and led food service training programs to teach staff cleaning, customer service and product .
Vpne Parking Solutions - Customer Service Associate
Beverly, MA, 01/1995 - 08/1999
  • Reviewed account and service histories to identify trends and issues.
  • Processed customer account changes.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
  • Answered 60+ inbound calls per day and directed to designated individuals or departments.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Cross-trained on product and roles in order to provide skilled back-up for customer-facing teams.
  • Exceeded company productivity standards 50% on consistent basis, handling more than 45% of quota each day.
  • Set up and activated customer accounts.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Excelled in exceeding daily credit card application goals.
  • Answered [Number] daily phone calls to resolve [Type] customer issues efficiently.

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Resume Overview

School Attended

  • South Houston High School

Job Titles Held:

  • Manger
  • Meat Wrapper
  • Deli Manager
  • Customer Service Associate


  • High School Diploma

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