Skilled manag truck driver dispatcher offering proven leadership, problem-solving and team-building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in developing opportunities to improve day-to-day operations and bottom-line profits.
Forward-thinking manage priorities with 7 years of relevant work experience. Offering excellent problem-solving, communication and multitasking abilities. Background planning and managing innovations to existing processes, implementing new processes and installing software and update computer equipment
Decisive ready to take on new challenges to help great company succeed. Proactive professional highly skilled in helping other .
Known for having dynamic work ethic and being team player.
Conscientious Assistant with demonstrated history of promoting productivity through proactive administrative support. Maintain records and draft documents with high degree of accuracy.
Polite and attentive assistant offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities.
Skills
Administrative support
Organization
Project organization
Relationship development
Insurance billing
Problem resolution
MS Office
First Aid/CPR
Business operations
Invoice generation
Planning and coordination
Process improvement
Customer service
Document editing
Scanning and copying
Billing and invoicing
Experience
Manger, 06/2013 - 04/2020 Department Of Defense – Fort Riley, KS,
Directed collection of more than $ 20,000 in monthly income with consistently high payment rates.
Inspected property every three month , took pictures and wrote reports regarding findings for submission to Owner.
Maintained accurate records of all correspondence with and from tenants.
Worked with maintenance,tenant, owners to identify, develop and achieve community goals and objectives.
Negotiated with outside contractors to obtain reasonable fees for The owner and the contractors work.
Planned and conducted Timely meetings on a regular basis to enable residents to voice concerns and provide forum for issues to be addressed.
Coordinated maintenance and repair requests with department and contacted contractors for bid proposals.
Compiled and conveyed all operational and financial data to regional manager.
Reviewed all leases to guarantee proper level of service for tenants.
Directed sales and marketing plans to maximize rental income and increase occupancy rates.
Created staff schedules in response to community needs.
Contacted tenants to collect overdue rent or to discuss other important issues.
Developed strong, professional relationships with staff and residents by initiating collaboration and delivering exemplary service and engagement.
Acted as liaison between construction manager and tenant during build-out phase of tenant suite.
Conducted annual re-examination appointments and housekeeping inspections.
Managed routine maintenance and emergency response services provided by contractors and vendors.
Increased occupancy from 30% to 100% In a one year Time frame.
Oversaw budgeting process for 15 assigned properties.
Implemented processes to provide residents benefits of clean, safe and well-maintained community.
Regularly updated asset management staff regarding leasing and property status.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Coordinated improvements in compliance with agreements to ensure timely completion, tenant acceptance, occupancy and rent commencement.
Monitored and documented all income, including delinquencies.
Maintained tenant relations with regular tenant visits and phone calls.
Contacted and followed up with tenants on renewal notices.
Executed leases with new and returning tenants, collecting all pertinent information including background investigations and credit checks.
Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
Assisted owners with analyzing complex real estate documents and loan agreements.
Updated tenant and unit information to keep current in housing database.
Ensured timely production of annual rent, operating expense and real estate tax adjustments.
Coordinated 4 major remodeling projects in one year.
Maintained excellent customer relationships by adhering to "10 Pledges of Customer Service."
Non-Profit Intern, 02/2016 - 02/2020 True Homes – Concord, NC,
Prepared annual reports compiled data
Supervised meetings with staff and strategically delegated work assignments to meet office administrative needs.
Organized training materials, including user manuals and for onboarding sessions.
Coordinated office activities to streamline operations and promote compliance with organizational policies.
Reviewed information to give customers correct details regarding issues.
Supported clerical needs including taking messages, scanning documents and routing business correspondence.
Managed travel arrangements, agendas and accommodations coordination personnel.
Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
Nursing Assistant, 02/2010 - 07/2012 South Shore Health – Norwell, MA,
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
Collected specimens, monitored vitals and maximized patient comfort.
Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
Managed supplies and restocked inventory to ensure optimal availability for patient care.
Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
Assessed vitals and noted all medical information to report changes to nursing staff and physicians.
Collaborated with interdisciplinary teams to carry out doctor orders and treatment care plans.
Provided basic care to over 11 patients per hour by bathing and grooming patients, changing bedding and preparing meals.
Used mobility devices and equipment to carefully and transport patients.
Document elements of nursing assessments, treatments, medications, discharge instructions and follow-up care.
Provided personal nursing assistance in pre- and post-operative situations.
Answered approximately resident signal lights and bells per shift to assist patients with tasks and mobility skills.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Prepared, maintained and cleaned treatment areas after daily use.
Provided wound care and dressing changes.
Provided daily living activities to patients by serving meals, feeding, ambulating and turning over and positioning patients.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Managed day-to-day operations, including supervision and assignment delegation for 5-member team.
Monitored safety and functionality of Truck equipment and made adjustments to optimize productivity.
Determined efficient work schedules for team on day to day basis to keep project moving and each shift properly staffed.
Achieved 98% insurance referral activity from 50 Truck broker.
Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
Greeted and assisted all customers daily in high-traffic retailer.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Improved and assessed process functionality to eliminate downtime and boost productivity.
Increased safety awareness by 100%, which led to no injuries on team since 2006-2010.
Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms.
Maintained open and professional team relationships to quickly identify and resolve issues.
Assessed risks in relation to vendors, manufacturers and suppliers to assist upper-level management.
Analyzed employee workloads to meet seasonal fluctuation needs.
Set and administered annual operating budget, consistently maintaining controls and preventing overages.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Oversaw personnel recruitment, performance and scheduling.
Education and Training
Medical ASSISTING: , Expected in 2004 - Remington College - Jacksonville,Fl, GPA:
720 hours completed
Certified Nursing Assistant: , Expected in 2009 - Freedom Learning Center of Jacksonville - Jacksonville FL, GPA:
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